SIMS Learning Gateway - Safari 8.0 issue

[Sylv3r]

Has anybody else had any parents mention that various elements of the Learning Gateway are not showing for users with Safari.I have managed to replicate the issue on my mac at home, the data just doesn't seem to load.It's fine using Chrome or IE on a windows 7 machine.We are a self-hosted install.I'll log a support call on Monday, I was just wondering if it's just us.

 

 

Thanks Andrew

[robjduk]

Funny enough I had the same issue with IE11. Adding it to the compatibility list cured this so don't know if Safari has an equivalent.

[cullingsh]

Did you get anywhere with this? We have a string of parents who cant get the homework to appear, and I have discovered at least a couple of them are using safari on mac.

[Marshall_IT]

I've spoken to capita today about a slightly different issue with student details and I was told that there was an issue with the latest update that they are trying to fix yesterday and today.

 

I'm getting a call back at 2 which will hopefully fix my issue.

[cullingsh]

I have just spoken to two parents having problems, and both are using Safari on Mac. Both have used Chrome and it works a charm. I noticed in the Autumn release notes for SLG that Safari 6 and 7 are supported, 8 isn't mentioned. Same goes for IE11 too - looks like SLG is way out of date with what it works with.

[PhilNeal]

We haven't been able to find a problem in test with IE11 (33,000 pages delivered from our hosted centre today) although we have had a few cases reported. I've asked about Safari 8.

[clockend25]

I was told today that IE11 wasn't supported and that compatibility mode was recommended. Safari 8 isn't supported either.

[PhilNeal]

It's true that is what MS say but that doesn't mean it doesn't work.

[Marshall_IT]

Phil, we've been getting issues with logging in, where the radio buttons don't display, but clicking on the text works to select. The text boxes are very faint. Also, lots of reports of time outs after 5 / 10 minutes but i can't substantiate that as it always works for me.

 

However the template that was designed for us and was treated in safari now doesn't load correctly on safari 8. 😞

 

Really just waiting for the teacher app now!

[PhilNeal]

We're investigating further.

 

Apparently Safari 8 has widespread issues affecting lots of sites that use Windows Authentication. It may well be that Apple provide a fix for this.

[nutso]

We use hosted SLG and unfortunately we have had parents reporting the same issue. Additionally we have had complaints that Firefox is saying that the certificate isn't secure. I just installed the latest Firefox on my PC and I seem to be getting the same thing. Is this a known issue with hosted SLG?