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paulvernon63

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Everything posted by paulvernon63

  1. paulvernon63
    Appreciate your reply. I seem to have been ablke to disable the setting for the mapped drive I was concerned about (it's huge) by resetting the offline files database by creating a FormatDatabase registry entry.
  2. paulvernon63
    Mapped drives are set for our users by a script. For teaching staff it appears that two of those mapped drives are set to "always be available offline" but others (up to four for teaching users) are not. I thought this might be controlled by a Group Policy but can't see anywhere that individual mapped drives are controlled in such a way. Can anyone tell me where I can look, if there is a way to identify which GPOs might be responsible or how else they might be controlled like this? Thanks, Paul.
  3. paulvernon63
    Our Safeguard server has been decommissioned by our support service. I have a user who cannot access information on her memory stick; it's requesting a password to do so. For a different reason we have reimaged her laptop, which probably hasn't helped... I have reinstalled Sophos Safeguard ontot he laptop, selecting to install Data Exchange but not Full Disk Encryption (assuming that was for the machine's hard drive), Cloud Storage or File Encryption. I was hoping this would allow me to see the option "change media passphrase" which I could use to reset the passphrase for external devices but I can't see that option listed from the system tray icon. Do I need to install another element to see that option? We have normally in the past install the Full Disk Encryption but are not encrypting drives any longer, hence the decision not to use the server itself... unfortunately our support service were a bit too keen to decommission it but are not responding to our queries about recommmissioning it or otherwise asssisting... Any assistance or suggestions gratefully received. Paul.
  4. paulvernon63
    Thanks, Danp. I was hoping to avoid having to do that as we sometimes have an issue with connecting a new profile to Office 365. Thanks for the suggestion, though.
  5. paulvernon63
    I have changed the name and e-mail addresses in AD of a user who has got married; I think I've gotten everything in Attribute Editor (including msExchShadowProxyAddresses). The old e-mail address still shows at the top of Outlook 2016 and at the top of the folders on the left hand side. How can I get that changed to the new e-mail address or text of my choice? We have on premises AD with Office 365... Regards, Paul Vernon
  6. paulvernon63
    I will check that but I think it's affecting more than one user and is affecting users recently who have been able to make appointments without problems before a couple of weeks ago. Thanks, though. :-)
  7. paulvernon63
    We use Office 365 to run our e-mails. Though we do have on-site AD any resources are set up in Office 365. In the past couple of weeks we have seen previously reliable resources declining meeting requests reporting: This resource can only be scheduled during the working hours of 8:00 AM to 5:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday I have used the Get-MailboxRegionalConfiguration command in Powershell to ascertain that, of the five such resources we have, only one had a time zone set. That resource "behaves" but so does another without a time zone set. I used Set-MailboxRegionalConfiguration to set a time zone for one of the mailboxes but this had no effect on being able to book the resource. I'd be interested in knowing if anyone else has seen the start of similar behaviour and, of course, whether anyone has any ideas that can help. Could it be the DateFormat or TimeFormat as shown in Get-MailboxRegionalConfiguration. Why would it be that these, or one of these, entries which are currently blank, would have started to cause problems recently? I have disabled "Allow scheduling only during work hours" within the settings of each resource as a workaround. Thanks for reading, Paul.
  8. paulvernon63
    Thanks jd. We deploy with Print Management and group policy, not a script; that might be "old-fashioned" nowadays, I don't know. I'm guessing that the printer isn't removed that way, just added if it isn't there.
  9. paulvernon63
    Thanks again, Dave.
  10. paulvernon63
    Thanks Dave. It's the last point we seem to be having a problem with. Users are changing to print in colour and the settings are staying that way for future prints. I'm sure I'll figure something out. Thanks again. Paul.
  11. paulvernon63
    We have a printer shared via Group Policy and Print Management. To save money management wish the default settings to print in black and white. Users can change to colour output if they wish to. If they do change to print in colour, should the settings be reset to default (black and white) at any time? When the group policy is applied at login, for example?
  12. paulvernon63
    Does anyone know what urls are used by the BBC Sports app? It seems to be blocked by RM Safetynet and I want to unblock it... Thanks.
  13. paulvernon63
    Thanks for that. Will give that a try. Were you able to rdp OK onto the machine once imaged? - - - Updated - - - Thanks. We've downloaded and added every driver we can find! Is there a specific driver we should make sure we've included? We'll keep trying! - - - Updated - - - Thanks.
  14. paulvernon63
    We're trying to deploy a Windows 7 image to a new HP Prodesk 400 g3 using MDT 2012 / Deployment Workbench. The machine PXE boots OK and rolls out the wim but the keyboard and mouse are not operational to select any options. I've tried injecting usb drivers and have tried to use the drivers created by the Windows 7* USB 3.0 Creator Utility - no good. Any assistance / thoughts would be gratefully received.
  15. paulvernon63
    Appreciate that, zebulunn.
  16. paulvernon63
    Hi, I've rolled out SOLUS 3 to a misbehaving workstation again but I see a red agent in the system tray and it is reporting that SOLUS agent is currently unable to connect to the deployment server. It's asking me to clarify the server and port which are pre-populated with localhost and 52965. Is there anywhere I can check what these values should be, assuming they're wrong? Thanks in anticipation of any assistance, Paul.
  17. paulvernon63
    Many thanks, sted. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Crick\Clicker7 Regards, Paul.
  18. paulvernon63
    Could anyone point me to where folder locations are specified for Clicker 7, specifically the Shared Clicker Files? Program Management includes a tab which allows you to see where they currently are but iy isn't possible to change them there. I'd like to change them without removing the software and then installing with a modified "installinfo" file. Thanks, Paul.
  19. paulvernon63
    We've eventually ascertained that our web filter, BLOXX, was blocking a url; z11resources.renlearnrp.com, which we needed to allow in order to regain full functionality of Accelerated Reader. We did suspect there was something untoward in BLOXX but had also been looking into SSL3.0 and TLS1.1 / 1.2 which, when set alternately, allowed and did not allow access via our unfiltered proxy but this did not help us solve the issue via our filtered proxy. This was definitely working up until a week or so ago so something was added to either the web-page, security or to BLOXX which stopped Accelerated Reader from working until we found the fix. Incidentally it was BLOXX and not Renaissance Learning who provided us with the fix. Thanks to everyone for their suggestions. Paul.
  20. paulvernon63
    Has anyone begun experiencing a problem with Accelerated Reader web-site where the pages have stopped displaying properly? The box around "I am a Student" and "I am a Teacher/Administrator" are not there. It seems one can still log in but the format of the next page is wrong. Accessing Accelerated Reader after logging in shows a blank screen. These issues are only there when logged in as a student, staff logins show the page correctly. It looks very much like a compatibility issue but adding the page to compatibility doesn't make any difference. Windows 7, IE 11 but the same thing happens with Chrome. Whilst I realise this could be a login script sort of issue / registry entry could anyone indicate what might be causing it so I can check our rather convoluted scripts? We've only seen this in the past week or so. Thanks, Paul.
  21. paulvernon63
    Thanks for the replies. My issue is with Internet Explorer if anyone can help.
  22. paulvernon63
    A single user reports problems with OWA in IE. When trying to access the sign-in page we see a blank page, after an IIS 7 splash screen flashes up for a split second. We're running IE 11 and Windows 7. Chrome appears to handle the page OK; we can log in, but subsequently the user can't add attachments to e-mails. Outlook itself is fine. Any help appreciated. Paul.
  23. paulvernon63
    Hi all, Google Chrome Bookmarks at my school do not update to the latest version. My home PC and my phone chrome are fine, whether at work or not. I've tried reinstalling. I've tried using another user login and other machines. I've tried following instructions to delete the loca bookmarks file and also to stop synchronization and start it again. The bookmarks synchronise but to a version of the bookmarks that is about six weeks old. I was wondering if it could be proxy exception or internet blocking (we use Bloxx) related. It's not a big deal; I'm just interested in what could be causing it. Cheers, Paul.
  24. paulvernon63
    Hi, We're seeing trust relationship failures in our suites. My colleagues have suggested it is caused by mischievous students removing the network cable during login in an attempt to stop the application of group policies. It certainly wouldn't be the only time they're mischievous. I'm happy with being able to fix it by adding the workstation back to the domain but could someone let me know why this might cause the trust problem, if indeed it can. Many thanks, Paul.
  25. paulvernon63
    Just an update. I managed to find the BIOS reset jumpers on the motherboard. There's not much on the web to let you know where they are; the photo (if attached) shows. Simply remove power, swap the jumper over, power on for 10 seconds, power off, remove power, move the jumper back, power on again. - - - Updated - - - Not at all, Joanne. Thanks for trying to help. Got me on the right lines!
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