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FITS Compliant Web Based Helpdesk - ** RELEASED **

ICTNUT

By ICTNUT
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vikpaw

vikpaw

Posted
Posted
The release dates are as follows:

 

OPSD Lite - Will be available for download from 2nd March 2010

OPSD Pro - Will be available from 4th March 2010

OPSD Enterprise - Should be available from 8th March 2010

 

We are just putting finishing touches to the installation docs.

 

Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

 

Our own support site will be updated later today as will the online demo.

 

Hope this puts a smlie on for a Monday :D

 

I'm smiling i'm smiling :) :) :)

can't wait, can't wait!!

i think we get Enterprise which is the longest wait but worth it i'm sure...

Edu-IT

Edu-IT

Posted
Posted
The release dates are as follows:

 

OPSD Lite - Will be available for download from 2nd March 2010

OPSD Pro - Will be available from 4th March 2010

OPSD Enterprise - Should be available from 8th March 2010

 

We are just putting finishing touches to the installation docs.

 

Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

 

Our own support site will be updated later today as will the online demo.

 

Hope this puts a smlie on for a Monday :D

Still not seeing anything?

ICTNUT

ICTNUT

Posted
  • Author
Posted
Still not seeing anything?

 

Web site is being updated behind the scenes and will be made available later today, with the Lite version being available for download.

 

The Pro version will also be available but only for NEW customers, exisiting ones will be contacted over the next few days to arrange migration to the new version.

Edu-IT

Edu-IT

Posted
Posted
Ok, silly question, what is the difference between the Lite, Pro and Enterprise editions.

See:

 

OP SmartDesk Update…. | OP Software - Solutions for Education

 

New Software Editions

When we release OP SmartDesk there will be 3 versions available:

  • Lite or Free Version: This will provide entry level access to the world of helpesk software providing access to a single technician in order to log and track requests, unlimited user access and unlimited queues, however this version will not support email polling, SLAs, or asset management. There is no charge for this version.
  • Pro Version: This supports unlimited technicians and users, unlimited queues, email polling, SLAs, and email notifications but will not include Asset Management.
  • Enterprise Version: This is the same as the pro version but will also include Asset Management.

  • Thanks 1
Kitkatninja

Kitkatninja

Posted
Posted
The release dates are as follows:

 

OPSD Lite - Will be available for download from 2nd March 2010

OPSD Pro - Will be available from 4th March 2010

OPSD Enterprise - Should be available from 8th March 2010

 

We are just putting finishing touches to the installation docs.

 

Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

 

Our own support site will be updated later today as will the online demo.

 

Hope this puts a smlie on for a Monday :D

 

Any news, as it's the 8th today?

 

-Ken

Crispin

Crispin

Posted
Posted

I know, I'm starting to get worried.

 

We've had to say if we don't hear anything by Thursday then we're going to be forced over to Richmond's Service Desk. This will be a real pain.

 

OP website not updated, nor is the online demo.

 

No reply to emails either...Not happy to be honest.

 

I'd rather be kept in the loop, and it be another week late, than not know anything at all.

EduTech

EduTech

Posted
Posted
I know, I'm starting to get worried.

 

We've had to say if we don't hear anything by Thursday then we're going to be forced over to Richmond's Service Desk. This will be a real pain.

 

OP website not updated, nor is the online demo.

 

No reply to emails either...Not happy to be honest.

 

I'd rather be kept in the loop, and it be another week late, than not know anything at all.

 

I know how you feel, I am getting alot of hassell at the moment an pressure to get this sorted and not knowing what is going on is making me look like a right id**t :(

 

I have tried contacting Ozan, Not via Email though i must admit but will send one now just incase be nice to know like you say if it is just going to be delayed for another week of so i just hate not being able to give anyone a straight answer. :(

 

Any Update will be appriciate Oz

 

Cheers Mate,

 

James.

Kitkatninja

Kitkatninja

Posted
Posted
...I have tried contacting Ozan, Not via Email though i must admit but will send one now just incase be nice to know like you say if it is just going to be delayed for another week of so i just hate not being able to give anyone a straight answer...

 

I've e-mailed yesterday, but got no reply. I'm already getting quotes in for DNA Helpdesk and Richmond.

 

-Ken

GrumbleDook

GrumbleDook

Posted
Posted

I know Oz has been heavily tied up with getting a number of legal / patent issues sorted and, to some extent, is in the hands of the folk with expensive watches and sleek suits. This is taking him away from being able to update certain things.

 

I have been in touch with him over the last fortnight and I'll try and get an update over to you tomorrow.

  • Thanks 1
EduTech

EduTech

Posted
Posted

Cheers Tony, I know he has been busy with that stuff and is the reason to as why i have not bothered him daily as i know he has his hands full..

 

Thanks Oz

 

James.

  • Thanks 1
ICTNUT

ICTNUT

Posted
  • Author
Posted

Hey all,

 

Sorry for all the quiet of the past few days, I am the proud owner of a 2 year old with chicken pox and as of this afternoon got a call from the wife telling me she now has it.

 

I am working as hard as I can to get this out to you all and I fully apreciate your loyalty and patience.

 

Our website has been updated to show the new versions and we are in the process of updating the online demo which will be available from tomorrow morning.

 

The lite version is available for download although you will need to register first to get it, this can be got at from -> OP SmartDesk Self Hosted --- OP Software Online Store we expect a high number of registrations for this and each account has to be approved to ensure provision to education only so it may take an hour or so to get your email and download link.

 

The pro version will be availble for purchase from Friday onwards however we are still awaiting legal (patent) clearence on the Enterprise version. Grumbledook is indeed correct the suits are in control at the moment.

 

However to upgrade from Pro to enterprise is simply a license key change so there is no reason to wait in order to upgrade if you are using MLH.

 

We will start to contact exisiting customers from tomorrow in order to arrange an apropriate time to upgrade, due to no longer supporting MS Access and MySQL we will need to convert your database.

 

Those that use MSSQL will still need a small amount of work done on your database but we will discuss each case in turn to ensure the best way forward.

 

Again thanks for your continued support and patience.

Crispin

Crispin

Posted
Posted

Thanks for the update Oz.

 

I totally appreciate you must be working very hard on this, especially under those difficult circumstances!

 

We will hold on til Friday.

 

Thanks again

chris

  • Thanks 1
linkazoid

linkazoid

Posted
Posted

Hi Ozan,

 

 

Many Thanks for the update.

 

How will the pricing structure work for us? - As we only purchased in Oct. We would probably be looking at using the Enterprise version.

 

Regards,

 

Michael

ICTNUT

ICTNUT

Posted
  • Author
Posted
Hi Ozan,

 

 

Many Thanks for the update.

 

How will the pricing structure work for us? - As we only purchased in Oct. We would probably be looking at using the Enterprise version.

 

Regards,

 

Michael

 

For exisiting customers you will have a upgrade contract in place already so there would be no additional cost in getting the new version.

  • Thanks 1
EduTech

EduTech

Posted
Posted

Good Stuff Oz, I'll look forward to friday - asset managment for me aint a big issue at the moment just getting some form of helpdesk in place is.

 

Cheers for the update mate, hope the family get better!

 

James.

  • Thanks 1

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