FITS Compliant Web Based Helpdesk - ** RELEASED **

[joe90bass]

Hi Ozan,

Any joy with the e-mail poller info yet?

 

Cheers

 

Joe

[badders]

I'm trying to install the lite version and have followed the instructions on the support forums but an still unable to get it working. I'm using server 2008 32bit and SQL express 2008. Is there anything that I need to check?

[plexer]

I'm trying to install the lite version and have followed the instructions on the support forums but an still unable to get it working. I'm using server 2008 32bit and SQL express 2008. Is there anything that I need to check?

 

Are you getting any errors at all?

 

Ben

[badders]

This is the error I'm getting.

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

[ICTNUT]

This is the error I'm getting.

 

Have you enabled remote connections to the SQL server?

[dfergusson]

Any news on the Enterprise version?

 

Also I do not see link to download latest software, does anyone know what I ment todo to request latest version?

 

Thanks

Darren

[ICTNUT]

Hi Darren,

 

Which version are you on?

 

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

 

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

[Soulfish]

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

 

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

 

Woo! Been waiting to upgrade our MLH install to SmartDesk

[dfergusson]

Hi Darren,

 

Which version are you on?

 

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

 

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

 

We still on MLH been waiting to upgrade to Smartdesk.

 

We be doing a clean installation when we do.

 

With information you have provided we wait till after 3rd of May

[joe90bass]

Hi Darren,

 

Which version are you on?

 

The Enterprise version will be released (yey!) after the next release which is due out on the 3rd May 2010

 

We are also putting together an online services site which will allow you to get licenses, software, updates, and track support incidents all in one place, this will also go live just before the May 3rd release.

 

Is it a straight forward upgrade from Pro to Enterprise?

 

Any news on the documentation for e-mail polling? I'm actually considering going back to version one in order to get this working now.

 

Thanks

[ICTNUT]

Is it a straight forward upgrade from Pro to Enterprise?

 

Any news on the documentation for e-mail polling? I'm actually considering going back to version one in order to get this working now.

 

Thanks

 

Upgrade is very straight forward and in most part automated.

 

KB Article for Email Polling can be found here: https://opsoftware.ict-helpdesk.net/kbDetails.aspx?id=38

Edited April 26, 2010 by ICTNUT

[ICTNUT]

We still on MLH been waiting to upgrade to Smartdesk.

 

We be doing a clean installation when we do.

 

With information you have provided we wait till after 3rd of May

 

Did you send an email into asking for a clean install when we released OPSD, if not this is why you did not get the software

[badders]

I'm now getting the following error

An unexpected error occurred within the helpdesk. The helpdesk administrator has been informed and may contact you to dicuss this further.

[ICTNUT]

I'm now getting the following error

 

What are doing when you get this error?

 

Also if you get onto the web server itself and accesss the helpdesk you will get a fully detailed error page, by default errors are hidden from users.

[badders]

I get this error when I browse to the site from a client PC, if I try connecting from the server I receive a

Server Error in '/' Application.

with

(provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

[ICTNUT]

I get this error when I browse to the site from a client PC, if I try connecting from the server I receive a with

 

Is the SQL Server database on the same server as the website or a remote server?

 

What version of SQL Server are you using?

[badders]

The SQL server datbase is on the same server as the website. SQL2008Express, Server 2008, IIS7

[ICTNUT]

The SQL server datbase is on the same server as the website. SQL2008Express, Server 2008, IIS7

 

Do you have SQL Server Management Studi Installed and can you connect to it, i.e. start it

[badders]

SQL Server Management Studio is installed and I can login into it as sa and attach databases and create users.

[ICTNUT]

SQL Server Management Studio is installed and I can login into it as sa and attach databases and create users.

 

OK I am assuming you have not done anything with the SQL configuration manager.

 

If you go start -> Programs ->SQL Server 2008 -> SQL Configuration Manager and once open click on the [+] next to SQL Server Network Configuration and then Protocols for SQL Express.

 

Is named pipes and TCP/IP enbaled? if not you will need to enable them.

 

Next if you click on SQL Server Services you will need to ensure the SQL Browser Service is running, simply right click on the service and select start.

 

Once you have done the above try to access the helpdesk.

[badders]

Named pipes and TCP/IP are enabled and the browser service is running.

[ICTNUT]

Named pipes and TCP/IP are enabled and the browser service is running.

 

Is there a firewall running on this Server?

[badders]

The firewall on the server is turned off, as is the firewall on the client PC.

[ICTNUT]

The firewall on the server is turned off, as is the firewall on the client PC.

 

Well your SQL server is not happy talking with other applications, any chance of remote access to figure this out for you?

 

PM me with your email if this is an option.

[joe90bass]

Many thanks for the E-Mail poller KB. It's working now.

 

Still have a few issues though - sorry!

 

The support e-mail group is getting SLA breach e-mails, but not info on when jobs are received via e-mail or jobs closed.

Users are also not getting an acknowledgement of their e-mail request being received or their incident closed as used to happen in MLH.

The web config file looks all okay to me, but I must have missed something!

 

Cheers