ICTNUT Posted January 20, 2009 Author Posted January 20, 2009 You can now download the latest version of My Little Helpdesk from the Customer Area (OP Software) If you do not have a username and password to access this area please email support{at}opsoftware.co.uk as we are still in the process of migrating users over to this new system. A full change log can be found here: Version 0.9.9 Released Any questions you know what to do
Edu-IT Posted February 8, 2010 Posted February 8, 2010 Just come across this from Ozan. Great news for the coming months! OP SmartDesk Update…. | OP Software - Solutions for Education New Software Editions When we release OP SmartDesk there will be 3 versions available: Lite or Free Version: This will provide entry level access to the world of helpesk software providing access to a single technician in order to log and track requests, unlimited user access and unlimited queues, however this version will not support email polling, SLAs, or asset management. There is no charge for this version. Pro Version: This supports unlimited technicians and users, unlimited queues, email polling, SLAs, and email notifications but will not include Asset Management. Enterprise Version: This is the same as the pro version but will also include Asset Management. 1
ICTNUT Posted February 15, 2010 Author Posted February 15, 2010 Sneek Peek of one of the features of the next version: Sneek Peek: Staff Calendars | OP Software - Solutions for Education
Crispin Posted February 15, 2010 Posted February 15, 2010 That really looks great, can't wait to get hold of it. Any news on the release? I may have to resort to installing the old version but would like to avoid that. Our liberum helpdesk is broken 1
ICTNUT Posted February 15, 2010 Author Posted February 15, 2010 That really looks great, can't wait to get hold of it. Any news on the release? I may have to resort to installing the old version but would like to avoid that. Our liberum helpdesk is broken This will explain the delay: OP SmartDesk Update…. | OP Software - Solutions for Education however trademarks are in just waiting on patents as soon as we have these we will release it. Just as an update the free light version of OP SmartDesk with have this feature in it as standard.
EduTech Posted February 15, 2010 Posted February 15, 2010 Great News Ozan! Look forward to getting my hands on it been itching at getting this now for a few weeks! Have you been away by anychance? i did try ringing the office a few times.. or have you just been a very busy person
vikpaw Posted February 16, 2010 Posted February 16, 2010 Cheers ozan. Please let us know as soon as we can download the latest version, i've been waiting since BETT. Great news that all existing users get Enterprise version - thanks ;O) 1
ICTNUT Posted February 16, 2010 Author Posted February 16, 2010 Great News Ozan! Look forward to getting my hands on it been itching at getting this now for a few weeks! Have you been away by anychance? i did try ringing the office a few times.. or have you just been a very busy person We have been in the middle of an office move which we should finish by the end of this week, this has meant that we have had to redirect phones to mobiles and sometimes these have not picked up correctly. I would use email as we can gaurantee a response that way.
Edu-IT Posted February 16, 2010 Posted February 16, 2010 Will these extras (Room booking etc) be add on modules or a come as part of the complete package?
EduTech Posted February 16, 2010 Posted February 16, 2010 We have been in the middle of an office move which we should finish by the end of this week, this has meant that we have had to redirect phones to mobiles and sometimes these have not picked up correctly. I would use email as we can gaurantee a response that way. Ah right gathered it might of been something like that no problem... let me know when it is released! cant wait I Did Email - 29th Jan Cheers James.
ICTNUT Posted February 16, 2010 Author Posted February 16, 2010 Will these extras (Room booking etc) be add on modules or a come as part of the complete package? They will be part of the software, not addons.
ICTNUT Posted February 16, 2010 Author Posted February 16, 2010 Ah right gathered it might of been something like that no problem... let me know when it is released! cant wait I Did Email - 29th Jan Cheers James. Yeah i saw that but I thought I replied, sorry mate
ninjabeaver Posted February 16, 2010 Posted February 16, 2010 I don't often get excited over software, but this has been almost work life changing. Sweet news. 1
EduTech Posted February 16, 2010 Posted February 16, 2010 Yeah i saw that but I thought I replied, sorry mate No Problem mate, As you said you have been busy moving I'll just continue to sit here crunching on my fingers waiting for the email to say it has been released :D
Edu-IT Posted February 17, 2010 Posted February 17, 2010 They will be part of the software, not addons. What if you only want the basic helpdesk and room booking though, for example?
ICTNUT Posted February 17, 2010 Author Posted February 17, 2010 What if you only want the basic helpdesk and room booking though, for example? There will be 3 versions: Lite - This is free and consists of just the helpdesk for 1 tech and unlimited staff which also includes the calendar. Pro - Is the same as light but also has email polling, SLA's, extensive reporting and room booking. Enterprise - This is as the the pro version but also has full asset management.
mb2k01 Posted February 17, 2010 Posted February 17, 2010 Hi Ozan, I'm itching to have a go at it too (I was wondering what had happened to my trial request but I'm guessing the office move explains it!) I'm currently using Kayako SupportSuite and looking at your product as a viable alternative. The booking feature is a huge bonus as we're currently using an old and creaking web-based portal and access back end! Will it just be the hosted version that is available for trial, or would I be able to trial the locally hosted version?
jazzy639 Posted February 17, 2010 Posted February 17, 2010 Now that we're looking at putting a helpdesk in place, which do we choose from: OP SmartDesk eTicket - eTicket Help Desk Software PHP SmarterTrack - Leading Customer Service, Live Chat, and Help Desk Software All seem to have similar functions, SmarterTrack being big on the reports and livechat but we dont need livechat.
Edu-IT Posted February 17, 2010 Posted February 17, 2010 Will the pro version support multiple technicians? Also, is there any pricing available yet?
ICTNUT Posted February 17, 2010 Author Posted February 17, 2010 Hi Ozan, I'm itching to have a go at it too (I was wondering what had happened to my trial request but I'm guessing the office move explains it!) I'm currently using Kayako SupportSuite and looking at your product as a viable alternative. The booking feature is a huge bonus as we're currently using an old and creaking web-based portal and access back end! Will it just be the hosted version that is available for trial, or would I be able to trial the locally hosted version? At the moment you will only be able to trial as a hosted version however as soon as we have released v2.0 then we will be working on a local trial that you will be able to download and install yourself.
ICTNUT Posted February 17, 2010 Author Posted February 17, 2010 Now that we're looking at putting a helpdesk in place, which do we choose from: OP SmartDesk eTicket - eTicket Help Desk Software PHP SmarterTrack - Leading Customer Service, Live Chat, and Help Desk Software All seem to have similar functions, SmarterTrack being big on the reports and livechat but we dont need livechat. Nice to see we are in the running let us know if there is anything we can do or if you need any further information.
ICTNUT Posted February 17, 2010 Author Posted February 17, 2010 Will the pro version support multiple technicians? Also, is there any pricing available yet? Yes the pro and enterprise version will have unlimited users and staff in the same way that the current version of the helpdesk does. Only the lite version will be limited.
mb2k01 Posted February 17, 2010 Posted February 17, 2010 Nice to see we are in the running let us know if there is anything we can do or if you need any further information. Or are you... First post by a new user and they advertise two competitors, one of which doesn't look great but the other quite attractive? (Wondering if they represent the attractive company?)
Edu-IT Posted February 17, 2010 Posted February 17, 2010 Yes the pro and enterprise version will have unlimited users and staff in the same way that the current version of the helpdesk does. Only the lite version will be limited. Great! Any pricing?
ful56_uk Posted February 17, 2010 Posted February 17, 2010 Got any prices yet I am looking at two other solutions. Would like to look at yours enterprise version with the assets management.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now