DaveMurphy Posted November 25, 2009 Posted November 25, 2009 What makes a Good Technician? That is passionate... but also includes Legal Practices, Health and Safety... Just been asked by a member of staff. Suggestions Welcome
round2it Posted November 25, 2009 Posted November 25, 2009 the ability of not telling the users they are numptys when you go to a machine that is not working and it has been turned off at the plug socket. smile and walk away. Don't panic 1
Guest TheLibrarian Posted November 25, 2009 Posted November 25, 2009 Superhuman control of the Fist-Of-Death!
apoth0r Posted November 25, 2009 Posted November 25, 2009 The ability to be qualified in whatever subject the teacher has a degree in as well as the our own subject (IT)
Guest theeldergeek Posted November 25, 2009 Posted November 25, 2009 What makes a Good Technician? That is passionate... but also includes Legal Practices, Health and Safety... Just been asked by a member of staff. Suggestions Welcome You of course cited yourself as a good example?? Seriously, if anyone asked me that question, I'd answer rhetorically, "what qualities would you look for in deciding what makes a good IT Technician?", based on the fact you would perhaps be bias in your answer. I know you should never answer a question with a question, but if they don't see the qualities in you/me that they consider makes a good IT Technician, then I'd be quite miffed. I'd not ask a teacher what makes a good teacher because it implies that they perhaps aren't a good teacher as their qualities as a teacher don't make it obvious what a good one is. I hope that makes sense?
DaveMurphy Posted November 25, 2009 Author Posted November 25, 2009 Cheers, I've got to make a Powerpoint for the class
round2it Posted November 25, 2009 Posted November 25, 2009 are you going to use what we say (that would be a powerpoint worth watching)
Guest theeldergeek Posted November 25, 2009 Posted November 25, 2009 are you going to use what we say (that would be a powerpoint worth watching) I certainly would! At least, I'd mention "people skills", i.e. having the patience of a saint!
BandyQuill Posted November 25, 2009 Posted November 25, 2009 not allowing the member of staff to realise you have NO idea what the problem is or how it was caused, and that your running off to google/edugeek it in the safety of your office... 1
jamesreedersmith Posted November 25, 2009 Posted November 25, 2009 The ability to memorise all answers to every question you will ever be asked including but not limited to usernames, passwords, encryption keys, folder & file locations..... the list goes on!!
stephenleak Posted November 25, 2009 Posted November 25, 2009 The patience of a saint, the hide of a rhinoceros ...
OutToLunch Posted November 25, 2009 Posted November 25, 2009 Courage under fire, own supply of crystal balls, mind reading, teleportation (or the ability to be in at least 3 places at once with no advance notice), cloak of invisibility, coffee machine? 1
Guest richard_s Posted November 25, 2009 Posted November 25, 2009 Thick skin. Failing that access to a large supply of automatic firearms and ammunition
pete Posted November 25, 2009 Posted November 25, 2009 Project an aura of calmness, even if you're placing secretly placing bets on when the wheels will fly off. 99% of the time you can solve the problem just by making the end-user slow down and think about what they're doing. To be able to distinguish the difference between "network manager is grumpy, but won't mind visitors asking questions" and "network manager has a strong urge to defenstrate someone and isn't currently picky about who". Successfully* manage the Y7 kid who's just walked through the door, looking fearful and about to burst into tears because $random_teacher has unwittingly put the fear of us into his Y7 class through an off-hand comment. Aura of computer-fixyness. aka "It's started working now you're here".
sippo Posted November 25, 2009 Posted November 25, 2009 As said (moaned) in a previous thread. The ability to tell when a problem has happened without actually been told about it.
TechMonkey Posted November 25, 2009 Posted November 25, 2009 Knows how to work, maintain & train others on anything with more than one button or a plug?
mrtechsystems Posted November 25, 2009 Posted November 25, 2009 and to add to the comments a large sense of humour as well
beagle Posted November 25, 2009 Posted November 25, 2009 The key skill is a willingness to troubleshoot and work through issues
difinity Posted November 25, 2009 Posted November 25, 2009 Coffee !! .....and good problem solving skills.
Squelch Posted November 25, 2009 Posted November 25, 2009 not allowing the member of staff to realise you have NO idea what the problem is or how it was caused, and that your running off to google/edugeek it in the safety of your office... I laughed! So true.
sidewinder Posted November 25, 2009 Posted November 25, 2009 (edited) The ability to keep calm under pressure, have confidence, be happy, common sense, as well as some technical knowledge of course Not all of those are easy, its sometimes hard to stay in a good mood after stopping something quite important to walk right the way across a site to switch a plug on but its a good skill to have People skills are so important though, I've met a few technicians in my time, or had people moaning about techs at their place of work, who are so grumpy or have the 'im so much better than you' attitude, or just lack common sense, it doesnt matter how much knowledge they have, they get on peoples nerves and staff end up not wanting help from them! Edited November 25, 2009 by sidewinder 2
ricki Posted November 26, 2009 Posted November 26, 2009 Mind reading is quite important too. I vote for this one Richard
MNHughes Posted November 26, 2009 Posted November 26, 2009 The ability to keep calm under pressure, have confidence, be happy, common sense, as well as some technical knowledge of course Not all of those are easy, its sometimes hard to stay in a good mood after stopping something quite important to walk right the way across a site to switch a plug on but its a good skill to have People skills are so important though, I've met a few technicians in my time, or had people moaning about techs at their place of work, who are so grumpy or have the 'im so much better than you' attitude, or just lack common sense, it doesnt matter how much knowledge they have, they get on peoples nerves and staff end up not wanting help from them! I'm definatly the type without the common sense
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