CPOMS Imports

[mitchell1981]

Is anyone else having very unreliable 'imports' into CPOMS.

 

We support two schools. Both are showing as failing. Have reported it to CPOMS, but the only response so far is 'has anything changed' which it hasn't as far as we know.

 

Even when it was working, the dates are sporadic. Sometimes daily, sometimes many days missing between imports. Support previously told us that it was supposed to be daily.

 

The MIS is 'Sims Connected' which isn't reliable at the best of times, but the import is via Groupcall, which is reporting no errors on the portal.

 

Really not sure what to check as there are very few options on Groupcall.

 

On the Imports page in CPOMS there is a button for 'Status'. If you click that it says 'Unable to fetch logs' so not very useful.

[Danp]

I've had problems in the past, but they have been better recently. Just checked one school and they are green and updating once every 24 or so.

[FragglePete]

Regular occurrence that occurs with ours reports failing, then failed but then totally out of the blue it's say Healthy again. Have raised it with CPOMS but they don't seem to think it's an issue and whenever they get back to me (takes some time), it's showing healthy again.

 

Pete

[andy_b]

Import status is Healthy "Green" - but our actual imports seem all over the place - certainly not every 24hrs. Support doesn't seem particulary concerned when I raise it and no way to tell the failures.

 

[Edu-IT]

Import status is Healthy "Green" - but our actual imports seem all over the place - certainly not every 24hrs. Support doesn't seem particulary concerned when I raise it and no way to tell the failures.

 

[ATTACH=CONFIG]72771[/ATTACH]

How do you access this?

[Netwacky87]

How do you access this?

 

It's under Admin > Imports

[icechris]

Our imports are broken completely atm as we've changed MIS and CPOMS still haven't replied to any of our queries asking how we update the system to pull the new MIS's information. We can't get hold of anyone via the phone, it just rings and rings and we've had no responses to emails or voicemails. Not impressed at the moment as we've now been without updates to the system since the 6th January.

[Scifigirl]

took an hour to get through yesterday - I assume they are still having issues with the authenticator bit and massive issues.

[mitchell1981]

Is your CPOMS not connected via Groupcall? I think ours is. We are due to change MIS in March. We have been told that as long as Groupcall do their bit properly, CPOMS should just keep working.

[rossibIT]

Not impressed at the moment as we've now been without updates to the system since the 6th January.

 

Interesting you say the 6th as this was the same date as a primary school we support went down. I only just got it back up yesterday by ringing them. Despite starting the call at 9am (when they opened) they never answered till half past! They just re synced from there end and it was within 5 mins.

Regards

Ross

[thimon]

I’m seeing this as well. Took me 20 minutes to get through and request a manual sync, as had been several days since the last sync. 1 hour later, sync done. Would be great if it was an automatic daily sync like most other MIS linked platforms, or the ability within CPOMS to kick off a manual sync.