[bromcom] Bromcom SSO Issue / Slowness

[themightymrp]

Yes they are having issues. You should have received a notification from them this morning but if not you can check it on their service status page

[Bromcom_Darren]

Hi all,

 

The team are aware and investigating this. For updates please see the below post on the Bromcom Community.

 

Bromcom Speed Queries (bromcomcloud.com)

 

Thanks

Darren Moody

Community Manager

[psydii]

Apropos of nothing, Classcharts had a wobble yesterday and was sluggish this morning.

[supportman]

No issues for me currently, Bromcom seems fast.

[Bromcom_Darren]

Hi all,

 

The team are aware and investigating this. For updates please see the below post on the Bromcom Community.

 

Bromcom Speed Queries (bromcomcloud.com)

 

Thanks

Darren Moody

Community Manager

 

This has now been resolved.

[CHiLL]

Oh look, another morning and more issues, slow loading, search doesn't work when it eventually loads and receiving this error.

 

Config

Internal Server Error

 

The server encountered something unexpected that didn't allow it to complete the request. We apologize.

 

 

Go to Dashboard

[supportman]

Yep slow here again as well :/

[Marci]

Aye... slowed to an unusable halt at 8.49am for us across the MAT.

[Rob_D]

From the Bromcom Status page:

 

Performance degradationWe are aware of a general degradation currently affecting users of the MIS and Finance this morning. This is currently being investigated with urgency.Created at Jan 10 2024, 08:56 GMT

[Linfit]

Yep, as yesterday, unusable at the moment, just at the end of morning reg.

They really need to sort this - it seems to happen at the start of every term, and after the issues with reporting and registers at the end of last term where poorly tested updates broke things they are not doing themselves any favours at all.

[supportman]

Extremely quick and responsive now for me. I wonder if they changed the server VM or something....

[Bromcom_Darren]

Hi all,

 

The team investigated the issue and resolved any cases raised earlier this orning

 

Known Issue - Bromcom Performance Reports - 10/01/2024 - Resolved (bromcomcloud.com)

[supportman]

Hi all,

 

The team investigated the issue and resolved any cases raised earlier this orning

 

Known Issue - Bromcom Performance Reports - 10/01/2024 - Resolved (bromcomcloud.com)

 

Any breakdown of what the actual issue is?

 

It would be useful to be transparent if for example you are overloaded with new customers like it has been speculated.

[Theblacksheep]

Any breakdown of what the actual issue is?

 

It would be useful to be transparent if for example you are overloaded with new customers like it has been speculated.

 

This would be handy to know.

 

The reliability is the biggest issue at the moment, attendance teams pulling their hair out lately and has become a bit of a joke "at least sims was fast". Not sure if this down to Bromcom's reliance on client side processing or performance.

[Bromcom_Darren]

An update has been posted on the post below on the Bromcom Community:

 

Known Issue - Bromcom Performance Reports - 11/01/2024 (bromcomcloud.com)

 

Darren Moody

Community Manager

[michaeljbrewis97]

An update has been posted on the post below on the Bromcom Community:

 

Known Issue - Bromcom Performance Reports - 11/01/2024 (bromcomcloud.com)

 

Darren Moody

Community Manager

 

Bromcom just seems to have gotten worse recently not got off to a good start for 2024

[psydii]

pulling a CSV containing that information and storing it in a secure folder on our server, for such an emergency.

 

We should all have contact (and medical) details available outside the MIS in the event the MIS is unavailable.

 

And having it in two separate cloud based systems (say the MIS and Classcharts) may not be enough either - the MIS and the other 3rd party may depend upon other mutual 3rd parties (AWS, Google, Azure) where failures are already demonstrated to impact multiple providers. You need this stuff on disk locally, and in a physical file (for when the power is out too).

 

We have ours in our MIS, GroupCall, Wonde and Teams. With a hardcopy in a secure cupboard in the main office, and an excel sheet sync'd to at least half a dozen staff laptops.

[Bromcom_Darren]

Bromcom just seems to have gotten worse recently not got off to a good start for 2024

 

If you have any outstanding issues and would like to discuss these further please email me on [email protected] and we can arrange a mutually convenient time to look at these issues you are facing in depth.

 

Darren Moody

Community Manager

[Theblacksheep]

Another morning, another day of slow Bromcom.

 

It's reliably unreliable.

[Olliedawg]

I cant get to the login screen at the moment

[supportman]

Another morning, another day of slow Bromcom.

 

It's reliably unreliable.

 

EVERY Monday morning. Its almost a pattern!

 

24 seconds to load the login page here... :/

[SteveM555]

It was same here this morning, extremely slow.

[themightymrp]

Yep appalling speed here too... again!

[Rob_D]

Same for us, I can get on but half the menu most of the page content won't load.

 

I don't see why Monday morning would be busier than any other day of the week.

[Olliedawg]

Service is now "degraded" on status page : Bromcom Cloud Status Page