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Bromcom SSO Issue / Slowness

michaeljbrewis97

By michaeljbrewis97
in MIS Systems

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CHiLL

CHiLL

Posted
Posted

Oh look, another morning and more issues, slow loading, search doesn't work when it eventually loads and receiving this error.

 

Config

Internal Server Error

 

The server encountered something unexpected that didn't allow it to complete the request. We apologize.

 

 

Go to Dashboard

Rob_D

Rob_D

Posted
Posted

From the Bromcom Status page:

 

Performance degradationWe are aware of a general degradation currently affecting users of the MIS and Finance this morning. This is currently being investigated with urgency.Created at Jan 10 2024, 08:56 GMT
Linfit

Linfit

Posted
Posted

Yep, as yesterday, unusable at the moment, just at the end of morning reg.

They really need to sort this - it seems to happen at the start of every term, and after the issues with reporting and registers at the end of last term where poorly tested updates broke things they are not doing themselves any favours at all.

Theblacksheep

Theblacksheep

Posted
Posted
Any breakdown of what the actual issue is?

 

It would be useful to be transparent if for example you are overloaded with new customers like it has been speculated.

 

This would be handy to know.

 

The reliability is the biggest issue at the moment, attendance teams pulling their hair out lately and has become a bit of a joke "at least sims was fast". Not sure if this down to Bromcom's reliance on client side processing or performance.

psydii

psydii

Posted
Posted
pulling a CSV containing that information and storing it in a secure folder on our server, for such an emergency.

 

We should all have contact (and medical) details available outside the MIS in the event the MIS is unavailable.

 

And having it in two separate cloud based systems (say the MIS and Classcharts) may not be enough either - the MIS and the other 3rd party may depend upon other mutual 3rd parties (AWS, Google, Azure) where failures are already demonstrated to impact multiple providers. You need this stuff on disk locally, and in a physical file (for when the power is out too).

 

We have ours in our MIS, GroupCall, Wonde and Teams. With a hardcopy in a secure cupboard in the main office, and an excel sheet sync'd to at least half a dozen staff laptops.

Bromcom_Darren

Bromcom_Darren

Posted
Posted
Bromcom just seems to have gotten worse recently not got off to a good start for 2024

 

If you have any outstanding issues and would like to discuss these further please email me on [email protected] and we can arrange a mutually convenient time to look at these issues you are facing in depth.

 

Darren Moody

Community Manager

  • 2 weeks later...
Rob_D

Rob_D

Posted
Posted

Same for us, I can get on but half the menu most of the page content won't load.

 

I don't see why Monday morning would be busier than any other day of the week.

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