Surpass - Secure Client (what a pain)

[mavhc]

Because they only bothered to hire tech support for teachers

[Chrish5]

Are surpass servers having issues atm? As I have 2 kids failing to do some entrance exams using the web delivery

[FragglePete]

We're struggling to get an entrance exam started. Enter the Keycode but the client just hangs.

 

Now getting an error that it can't connect to a specific web address.

 

Pete

[kennysarmy]

Students tried HTML version but didn't have a pin code?

 

Now trying on the full client, which now opens - and saying unique code incorrect

Edited November 3, 2021 by kennysarmy

[chris11256]

We had downloaded the tests on Monday afternoon, but even so the client still hung for a few minutes once the keycode was entered.

[KK20]

good start for us today. Loaded up, went through usual checks, accepted the key and sat at a white screen. Nice. URL for the test giving 404. Even better. Lots of angry BMAT people so far.... Edited November 3, 2021 by KK20

[jnfarmer]

We're having issues with this as well. Anybody got a phone number for them? The one or two I've tried just say 'Line busy'. I wonder why...

[exodia_nb]

we are also having issue's, client and HTML both do not work

[Latham]

We're experiencing the same issue as well. Struggling to get into the invigilator section of the surpass site. We've gotten a timeout error and a server side application error.

[RLR]

Glad I found this thread. First time using securepass today and the invigilation screen is not working!

 

Our tests are running fine as I downloaded them yesterday but my invigilation screen is just spinning and not loading.

 

Anyone else getting this?

[Latham]

Glad I found this thread. First time using securepass today and the invigilation screen is not working!

 

Our tests are running fine as I downloaded them yesterday but my invigilation screen is just spinning and not loading.

[ATTACH=CONFIG]63570[/ATTACH]

 

Anyone else getting this?

 

Yep - that's exactly what one of our data officers is seeing.

[AJWhite1970]

We are unable to start as well - same issues as above. I know 3 other schools also in the same boat not listed in this thread. Shambles springs to mind

[KK20]

one candidate brought his own mac and the mac URL ( https://admissionstesting.surpass.com/LaunchTest ) started but then hung and now just 404's

 

We have 7 clients today and another 30 tomorrow for various. Not boding well.

[RLR]

We're having issues with this as well. Anybody got a phone number for them? The one or two I've tried just say 'Line busy'. I wonder why...

Phone line is just busy constantly. Guess everyone is having issues.

[kennysarmy]

Phone line is just busy constantly. Guess everyone is having issues.

 

Yep - can't get through just engaged.

[exodia_nb]

yes, we are getting this too

[AJWhite1970]

We now get a BT Network error when phoning the support number so I guess it's crashed under the strain

 

- - - Updated - - -

 

Question is - how long do we hold the kids before we abandon this? They have been in there nearly an hour now

[RLR]

We now get a BT Network error when phoning the support number so I guess it's crashed under the strain

 

- - - Updated - - -

 

Question is - how long do we hold the kids before we abandon this? They have been in there nearly an hour now

Our students have started as I was able to download the test yesterday. I'm just hoping it can upload! From what I understand the test is saved on the machine so can always upload at a later time? (i hope)

[Hangedsanchez]

76 candidates, all the ones using the client are fine, none of the ones using a browser are working. They're not happy!

[FragglePete]

This is what we're getting when trying to start the test after entering the keycode using the Secure Client. Phone lines engaged, no notice of status anywhere.

 

 

Pete

[AJWhite1970]

Problem is this test is now compromised as some have started and many have crashed. BMAT needs to make a decision as they must know how bad it is

[jnfarmer]

This is what we're getting when trying to start the test after entering the keycode using the Secure Client. Phone lines engaged, no notice of status anywhere.

 

[ATTACH=CONFIG]63571[/ATTACH]

 

Pete

 

We're getting this as well and invigilator can't log in.

[RLR]

Problem is this test is now compromised as some have started and many have crashed. BMAT needs to make a decision as they must know how bad it is

Yep, I didn't think about this but some students will have completed the test when others haven't started. They will have to issue a new test for BMAT students that haven't been able to take it?

[FragglePete]

Keycode is now coming up as invalid.

 

Pete

[dazza007]

Recieved this today.

https://cmspublic.surpass.com

https://cms.surpass.com

https://admissionstesting.surpass.com

https://admissionstesting.surpass.com/launchtest

 

The issue is resolved by switching off the proxy (with a hole in the smoothwall to computer) this resolves the issue with the software which is it cannot pull the proxy settings.

event>

Error

15:08:28 Tue 02 Nov 2021

Application_Update_Wrapper.Program

Void OutputError(System.String)

Unable to obtain proxy settings