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This terrible software is just a pain. From anyone who's had to install it and create shortcuts to the public profile user area, to the old version that needed a portable sql client and .net3.5 with it. The software today had 4 errors in an exam, this is in a room of 8 candidates. It takes over 20 seconds before any feedback is provided when you run the program, (so many pupils ended up loading it twice) This is especially nice as one instatnce will eventually load full screen so you can't clear the other. We had the software say that the pupils code was invalid only to accept it if you tried accept again. (no new inputs, verified myself) (this on two clients) We had 4 clients load with no progress bar for over 4 minutes with 2 coming back with an 815 error "index was out of bounds of the array" The other 2 we moved to other PCs as it wouldn't clear. (wasn't sure if the session was started or not)

Morning All Unfortunately WJEC still insist on delivering exams through their naff software, and as usual its stuck in an update loop, has anyone ever found a definitive fix for this? I have tried so far - putting proxy settings into the "configfiles" folder, changing the shortcut, changing the install location and checking permissions, this has helped on some machines but I haven't got a "fix all" solution. Any help would be much appreciated

Hi, I'm just wondering if anybody else is having this issue with Surpass Secure Client and if anybody has found a solution. When we open the software it immediately crashes (most times). The screen flashes white (I.e. the background of the Surpass app) and it just closes with no error messages etc. on screen. This doesn't happen every single time, but it does happen a lot. The Windows application log shows a .Net Framework error (see below). I've been speaking to WJEC who are communicating with the developers and so far they've just told me that it's because we don't have .Net v4.7.2 installed. However, we're running Win 10 22H2 which already has .Net v4.8 which is backwards compatible and it won't allow us to install an older version. I've sent the screenshot below (along with logs etc.) to WJEC/Surpass and I'm waiting for a response, just wondering if this is only affecting us? We've been fighting with this software for the last few weeks, but we have an exam on the 11th so I'm getting concerned. Even if we can get the software to launch, it doesn't fill me with confidence that it will be stable throughout the exam. Thanks, Dan