Wetherspoon's to close all social media accounts

[LeMarchand]

Wetherspoon pub chain shuts its social media accounts - BBC News

 

It'll be interesting to see how this works out for the chain and whether other firms will follow.

[pscott]

And they announced this on twitter.....

[hardtailstar]

I dont think it will bother them at all. The Wetherspoons in my town is always packed.

 

The best thing they did as a company was their app to order food and drink. When ever I go there now thats all I do as its quicker than queuing up at the bar

[atcoates]

Yes wouldn't be surprised to see more companies part ways with social media. And yes the app is great!

[LeMarchand]

I dont think it will bother them at all. The Wetherspoons in my town is always packed.

 

The best thing they did as a company was their app to order food and drink. When ever I go there now thats all I do as its quicker than queuing up at the bar

 

That's one of the few Apps I miss having on WinMo/WP10. That said, there's rarely a queue at our local at the times we go there. maybe everyone else is using the App!

[DJ-1701]

Interestingly the only Wetherspoon tweets I have seen were negative... so as such I have the feeling that they just want to shut out bad press more than anything else. Don't think that will work though.

[Dos_Box]

I sort of feel sorry for them. They carry a bit of baggage for being 'down market' from their early days however, I've never had a problem with them.

I do find that they can be a great money saver for food etc. when visiting expensive cities and most of their new pubs like the 12 Tells in Preston are very nice and always busy.

If only they wouldn't make the toilets such a trek!

As regards the social media side I have to think that it won't do them any harm, indeed, if you have a website that has your locations, news, pricing etc on there why would you need social media?

Weatherspoons has such a large footprint and public awareness they really don't need to resort to pushing themselves via several different channels I suspect.

[LeMarchand]

II do find that they can be a great money saver for food etc. when visiting expensive cities and most of their new pubs like the 12 Tells in Preston are very nice and always busy.

 

Yep. The food may not be haute cuisine, but it turns up quickly, is generally fairly tasty and is reasonably priced - as is the booze. You can normally get something fairly substabtial + a drink for less than a "meal deal" at most of the fast food chains. It's often a bit of a shock when I get a round in at a non-Spoons and hear the price!

 

Last time I went to a gig in London, the only places nearby seemed to be "don't come in here unless you look like can afford £10 just to walk in", "you're not from round here, are you?", cockroach breeding grounds or "how much weed to you want with that?". Was never so relieved to see a Spoons.

[Arthur]

Interestingly the only Wetherspoon tweets I have seen were negative... so as such I have the feeling that they just want to shut out bad press more than anything else. Don't think that will work though.

It's a similar story with Hermes. Last week they moved from Twitter to Facebook Messenger to hide all of the complaints and bad press make it easier to chat to them.

 

https://twitter.com/Hermesparcels/status/981827371304194048

 

 

With all of the Facebook stuff in the news they didn't pick a good time to do that.

Edited April 16, 2018 by Arthur

[Dos_Box]

Yep. The food may not be haute cuisine, but it turns up quickly, is generally fairly tasty and is reasonably priced - as is the booze. You can normally get something fairly substabtial + a drink for less than a "meal deal" at most of the fast food chains. It's often a bit of a shock when I get a round in at a non-Spoons and hear the price!

 

Last time I went to a gig in London, the only places nearby seemed to be "don't come in here unless you look like can afford £10 just to walk in", "you're not from round here, are you?", cockroach breeding grounds or "how much weed to you want with that?". Was never so relieved to see a Spoons.

 

What is weird, and I have resorted to doing this, is that no longer do my friends and I meet at our old local, have a few then venture out to other bars.

We now meet in 'spoons, have a few then head to our old local. It makes for a far cheaper evening!

Regarding food, 'spoons doesn't replace going out for a good meal, but certainly makes it better if you want something to eat if you are caught out in town.

[mjk]

Probably due to all the abuse Tim Martin gets for his ill informed Brexit ideology.

[localzuk]

Thing is, hiding the complaints doesn't make them go away - having a company social media account allows you to manage them and provide a friendly public face.

 

Some companies do this well, others not so much. JDW are in the latter part of this. I would've thought having a better social media presence to actually deal with complaints would've been a better choice... But hey, burying their heads in the sand might work too.

[Gibbo]

The best thing they did as a company was their app to order food and drink. When ever I go there now thats all I do as its quicker than queuing up at the bar

 

Its handy for food, but it doesn't show the guest ales they have on.

[arwen]

I'm a regular 'spoons goer. As anyone who follows me on twitter will know, my only real complaint about spoons is their lack of/rationing of soya milk. I turned to twitter to vent my annoyance as they never got back to me from their contact us forms. Guess I'll go back to spamming them whenever there is no soya milk (or its 3 months out of date, or I'm only allowed 2 of them with my unlimited coffee...)

 

I can see why they are removing themselves from social media, but I think mostly it is to try and hide the fact they are not acknowledging feedback/problems.

[JATSO]

That's what Facebook and Twitter have become, a platform for complainers and advertisers. If you have a complaint then take it to the desk, if its genuine then any manager that is any good will put it right.

[MatthewL]

I'm a big fan of Spoons, will quite happily go there you know what your getting, good cheap on the tap drink where ever you go.

 

The App was the best thing they brought out, makes it so much easier and no more carrying drinks up stairs when you've had a few.

 

Did see the tweet this morning, don't there is much lost there with them going off social media.

[XiJ]

I dont think it will bother them at all. The Wetherspoons in my town is always packed.

 

The best thing they did as a company was their app to order food and drink. When ever I go there now thats all I do as its quicker than queuing up at the bar

 

They got the the face on with us cos we sent drinks and food to table of a couple of mates. We complained via twitter.

 

But I think cheap food and drink will keep them busy. Shame they’re spitting their social media dummy tho.

[markwilfan]

Never been able to use the app as I like dodgy cider being from zummerzet an all and they never have the dodgy ziders on the app.

[localzuk]

There's an interesting aspect of this making the rounds - Leave.EU were required to delete their data as of the same day Spoons deleted their social media and mailing lists. There's some talk that the data from Spoons was harvested and misused by Leave.EU. Could be interesting...

[mjk]

LOL At the British Milk Council (NSFW)

 

[mjk]

There's an interesting aspect of this making the rounds - Leave.EU were required to delete their data as of the same day Spoons deleted their social media and mailing lists. There's some talk that the data from Spoons was harvested and misused by Leave.EU. Could be interesting...

Interesting indeed:

 

Dairy UK has long advocated that the seismic shift Brexit will create will bring with it opportunities we should be prepared to take advantage of. Any new agricultural policy that incentivises farmers for improving animal welfare, environmental standards and that promotes efficiency is for us, a positive step towards the successful dairy industry of the future.

 

Too coincidental not to be related.

[arwen]

That's what Facebook and Twitter have become, a platform for complainers and advertisers. If you have a complaint then take it to the desk, if its genuine then any manager that is any good will put it right.

 

I told the manager in one wetherspoons about the out of date soya milk twice. Twice he said "oh sorry, I'll remove it and throw it out" On the third visit he still produced soya milk from the same batch when I asked for. I do give local folk a chance to redeem themselves before I take my complaint higher...

[LeMarchand]

I told the manager in one wetherspoons about the out of date soya milk twice. Twice he said "oh sorry, I'll remove it and throw it out" On the third visit he still produced soya milk from the same batch when I asked for. I do give local folk a chance to redeem themselves before I take my complaint higher...

 

I'm more surprised that they know what soy milk is North of The Wall.

[JATSO]

I told the manager in one wetherspoons about the out of date soya milk twice. Twice he said "oh sorry, I'll remove it and throw it out" On the third visit he still produced soya milk from the same batch when I asked for. I do give local folk a chance to redeem themselves before I take my complaint higher...

 

Not all managers are good but maybe I am a little or lot older than you and email or dare I say snailmail to their customers services department would normally get a reply and the manager a kick up the butt, but alas with Twitter and FBook people like convenience and along with another million or so followers to have a good moan on their bad experience and obtain a bit of sympathy and possibly in doing so they end destroying a business along with peoples jobs and leaving our high streets boarded up.

[spacebar]

There's an interesting aspect of this making the rounds - Leave.EU were required to delete their data as of the same day Spoons deleted their social media and mailing lists. There's some talk that the data from Spoons was harvested and misused by Leave.EU. Could be interesting...

 

I thought the reason given by Spoons sounded like BS. We shall see.