How do you keep track of everything ?

[kennysarmy]

I keep installation media in folders listed by deptartment.

If there are any key codes etc they are kept in the same folder as the exe in a readme.txt or equivalent.

 

I also keep the same codes in a master spreadsheet.

 

I also have a simple notekeeping type application that holds information about any special install requirements for each application.

 

This application is also used to store information on such things as:

Support calls raised

Contact information

Details about the network and how to create new accounts etc.

 

The IT team also have a mapped drive where we keep even more information and files and folders to do with:

Ordering

Databases

CCTV

Photographs

...the list goes on and on...!

 

 

I was wondering about getting rid of the notekeeping application and just keeping everything in the mapped drive...

 

How does everyone else keep track of relevant information??

 

Cheers

[X-13]

How does everyone else keep track of relevant information??

 

I don't...

[speckytecky]

That's a cracker of an answer X-13

 

i seem to spend a heap of time trying to keep on top of an Excel spreadsheet where I try to inventory the kit along with warranty info but it never seems to accurately reflect what's in the classrooms!

l

I don't...

[Scrambles]

Official line is that we use OneNote to store all our collective notes etc.

In reality, we don't document anything and then get annoyed at each other =]

[tech_guy]

I keep it all in a massive spreadsheet that's password protected and encrypted with multiple copies of it backed up on various devices / computers that only we have access to (i.e. it isn't on any networked devices).

[pete]

A wiki, with appropriate access controls. If you don't update the wiki, you get to support SIMS users that month.

 

Installation media / install points are stored by vendor, since there's far too much overlap between apps & subjects.

[kennysarmy]

Official line is that we use OneNote to store all our collective notes etc.

In reality, we don't document anything and then get annoyed at each other =]

 

Will have to look at OneNote - first thoughts are if we could use it as a central diary of events!

[Netwacky87]

OneNote here...very good tool, and we have also started to use TeamLab.com for various bits and pieces, quite nice.

[twin--turbo]

Combination of the helpdesk and documentation.

 

Rob

[glennda]

Onenote - from a shared drive, everything syncs with each other across all out support engineers (non education tho)

[CyberNerd]

Everything in Google Docs. All the IT Team can make changes and track the changes everyone else has made.

[Sylv3r]

We also have a hosted wiki that information is kept on, but have been tempted to look at migrating to Evernote, but not sure if I would advise storing personal info / password details etc.

[john]

Spiceworks for anything hardware or software related can store my licenses, keys / PIDs etc... all in Spiceworks so very handy Other documentation will be in a large word document(s) once I get it written going to be given some time off to complete it which is nice as I need quiet time to do it and sort it all out.

[glennda]

We also have a hosted wiki that information is kept on, but have been tempted to look at migrating to Evernote, but not sure if I would advise storing personal info / password details etc.

 

evernote is good, along with OneNote and you can buy pens that import scribbles into it so you don't lose any info

[Tsonga]

School Asset manager

[garethm]

We used an internal secure Wordpress blog to keep track of tech knowledge stuff, used Trellis Desk to log service calls, and had a filing cabinet with hard copies of all software and licence keys - very low tech I know, but worked!

[edutech4schools]

Most items are in Google Docs but server stuff is in encrypted file.