plexer Posted October 19, 2012 Posted October 19, 2012 Just thought I'd ask before doing it myself. Has anyone created a graphical guide for staff with common equipment on it and what it should be called i.e patch lead not internet lead, digital projector not ohp. Thanks. Ben
Edu-IT Posted October 19, 2012 Posted October 19, 2012 Nope. Much easier for us to learn that OHP means Projector, internet lead means patch lead, than to try and teach them all the correct words which they're not really interested in. I know that is the easy option but it works. 1
hardtailstar Posted October 19, 2012 Posted October 19, 2012 Nope. Much easier for us to learn that OHP means Projector, internet lead means patch lead, than to try and teach them all the correct words which they're not really interested in. I know that is the easy option but it works. Same, Ive learned thier lingo for technology so can easily hold a conversation with them.
PICNIC Posted October 19, 2012 Posted October 19, 2012 Nope. Much easier for us to learn that OHP means Projector, internet lead means patch lead, than to try and teach them all the correct words which they're not really interested in. I know that is the easy option but it works. Or IAWB not working means projector not working.
apeo Posted October 19, 2012 Posted October 19, 2012 How about computer = monitor so new monitor = new computer to some
Davit2005 Posted October 19, 2012 Posted October 19, 2012 At a previous place different parts of the building had different wiring, so if we had a single phase out of the 3 phase supply that came into the building not working we would end up with certain parts of the building lights not working and other parts power sockets not working. How many calls do you think we got saying that their computer was not working? Then trying to explain to staff who phoned us or came to the office the reason why in other parts of the building the computers were working because the power sockets were on a different phase, aaaarrrrgggghhhhhh.
plexer Posted October 19, 2012 Author Posted October 19, 2012 Thanks for all the nope we just conform to their expectations. Ben
witch Posted October 19, 2012 Posted October 19, 2012 Thanks for all the nope we just conform to their expectations. Ben Oh come on, @plexer - it would be lovely to think that if one of us went to all the trouble of making such a list (and please, go ahead if you have both the time and the energy) it would be used, but the plain truth is, it won't be - so logic dictates that the one IT tech (in my case) is better off learning their terminology than the umpteen teachers supposedly making an effort to learn the correct words...
Domino Posted October 19, 2012 Posted October 19, 2012 Have to say, @Ric_ and I work in a software development house, and we still get shocked by how wrong some people get their terminology. So there's not much chance for most teachers Having said that though, would some of those 'parts of a computer' posters knocked up to include IWBs, Projectors, etc be a help? if you can make people learn by osmosis it's more likely to stick...
CyberNerd Posted October 19, 2012 Posted October 19, 2012 We have these in the walls of our IT suites, its paper rather than electronic and its for year seven. Infact one yr7 homework is to name and explain 30 file extensions. Unfortunately most of our Staff are not trained to yr7 ICT level. 1
Fleetwood Posted October 19, 2012 Posted October 19, 2012 The case being for my school. Speakers not working = end-user plugged the green into the pink *bangshead*
plexer Posted October 19, 2012 Author Posted October 19, 2012 Well as long as they didn't........ Nevermind that is all. Ben
Davit2005 Posted October 19, 2012 Posted October 19, 2012 The case being for my school. Speakers not working = end-user plugged the green into the pink *bangshead* Yep, sounds familiar You'd thought that they would recognise that a green plug may need to be plugged into a green socket. Are these the type of people who at school were continually trying to put squares in round holes
Norphy Posted October 19, 2012 Posted October 19, 2012 At a previous school, an ICT teacher frequently used to plug her USB stick into the ethernet port on her laptop then shout at us because it wasn't working. Some people just can't be bothered.
mats Posted October 19, 2012 Posted October 19, 2012 This morning - "My computer's died" Case lights on, screen asleep. USB mouse unplugged.
Guest Guest Posted October 19, 2012 Posted October 19, 2012 At a previous school, an ICT teacher frequently used to plug her USB stick into the ethernet port on her laptop then shout at us because it wasn't working. Some people just can't be bothered. Done it loads of times but have no one but myself to shout at. Why make it the same size? And why make the apple mag power connector the same size too!?
Fleetwood Posted October 19, 2012 Posted October 19, 2012 Yep, sounds familiar You'd thought that they would recognise that a green plug may need to be plugged into a green socket. Are these the type of people who at school were continually trying to put squares in round holes Expecting teachers to do something as technical as plugging a thing in properly? Codswallop! "The USB keyboard won't plug in *whilst trying to put it into the firewire port*" Ha ha, they probably were!
Jawloms Posted October 19, 2012 Posted October 19, 2012 It's not always the "knowing what it's called" which is the issue. We regularly get people logging tickets along the lines of "My interactive whiteboard says 'No signal'", so they obviously know that an interactive whiteboard is called an interactive whiteboard. When you explain to them that their IWB is in fact working perfectly, you can just see them thinking "what is this crazy fool on about? There's no picture!!"
localzuk Posted October 19, 2012 Posted October 19, 2012 The case being for my school. Speakers not working = end-user plugged the green into the pink *bangshead* I never understood that one! The connectors are colour coded! Unless significant swathes of people are colour blind, I don't get it.
Fleetwood Posted October 19, 2012 Posted October 19, 2012 (edited) I never understood that one! The connectors are colour coded! Unless significant swathes of people are colour blind, I don't get it. I wonder what would happen if you went full-troll and changed the green to pink. Would that revert it? Probably not, it'd go in the blue instead Yet somehow they manage with laptops, those aren't colour-coded. Perhaps it's because they've got cute + cuddly little icons beside each input? Edited October 19, 2012 by Fleetwood
laserblazer Posted October 19, 2012 Posted October 19, 2012 If they grasped "Don't tell me in the corridor - log the problem" it would be a step forward.
Fleetwood Posted October 19, 2012 Posted October 19, 2012 (edited) If they grasped "Don't tell me in the corridor - log the problem" it would be a step forward. I'd love to do that here, but we're only a small junior school (250 kids yet we have 2x HT's, 1x Deputy HT, 1x Director of Teaching & Learning and 8x SMT - I see why I'm paid diddly-squat, way too much management for a school of our size imo - anyway, I'm digressing. Seperate rant!) so it's all a case of "nah, we'll send the kids straight to you and you can come do it right away - whether you're clearly trying to mount a projector to the ceiling or not!" - helpdesk system would be shunted aside, so I just do my own 'worklog' sheet and fill it out myself. Pain in the rear but that's how it has to be for now *shrug* Edited October 19, 2012 by Fleetwood
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now