Sensible level of technical support

[Jiser]

1100 ish, nm + two techs

[dalsoth]

1000 ish students

120 ish staff

300+ pc's

150+ laptops

projectors in each room

many servers etc..

 

Myself (the NM) and 1 full time tech

 

I find i rarely have time to do anything other than techie repair tasks instead of managing the network.

 

We have just had some consultancy work (network penetration testing, information risk assessments etc) done by a company working for the LEA and they were shocked at the lack of IT support staff for the size of the system and amount of users. They recommended in their report that we should have a an absolute minimum, 4 full time technicians (no chance )

 

They also stated that we should be looking at similar technical support staff levels as those in the admin department.... 15+

 

Makes you think.

[perculator]

Hi

 

We have

600 Classroom PC's

100 Admin PC's (offices)

150ish Staff Laptops

5 Servers

2 Nas Boxes

50ish projectors (mounted)

30 Smart boards

36 access point wireless network

6 mobile projectors

we also look after PA Kits and TV System

and now over 420 student laptops (bain of my life)

 

1800 students

200 staff (mostly moaning gits)

 

1 network manager, 1 (very Good) technician (me:D), and 1 assistant to start soon as crb done

[Jiser]

Hi

 

We have

600 Classroom PC's

100 Admin PC's (offices)

150ish Staff Laptops

5 Servers

2 Nas Boxes

50ish projectors (mounted)

30 Smart boards

36 access point wireless network

6 mobile projectors

we also look after PA Kits and TV System

and now over 420 student laptops (bain of my life)

 

1800 students

200 staff (mostly moaning gits)

 

1 network manager, 1 (very Good) technician (me:D), and 1 assistant to start soon as crb done

 

Thats alot of stuff. 3 I thought wud have been standard/max though if the network is setup good.

 

TBH I personally think as i said just now, if you have a well run network you don't need to many people anyway. Ive seen some people here say they have like 350 pc's and maybe 100 laptops only and there are 4 people tbh thats alot ?

Edited January 28, 2009 by Jiser

[Tamarside]

We're a community college with around 1 250 students and 180 staff.

 

We support three primaries at present, with another one joining us soon.

 

In total we support about 1000 computers (desktop/laptop mix), 16 servers, 85 interactive whiteboards and around 95 projectors, with 80-ish printers thrown in for good measure.

 

We have a site-wide WiFi network (some 50 WAP's) on a DMZ that is set to prioritise VoIP traffic over normal data and we support the VoIP setup, including the WinMo handsets. Additionally we have several WAP's that are on the "proper" network dotted around.

 

The department consists of me and four technicians. We have a lot of automation, but in some respects we're still very primitive. Sadly documentation is nowhere near as detailed and accurate as I'd like it to be, but we've made good progress.

[edcirh]

NOR 816 pupils, 70 staff, 194 PCs/25 laptops running M$ XP Pro/W2K, 3 servers (W2K3), Curr & Admin networks, 8 switches, 3 WAPs, all the usual s/w, c45 IWBs, a myriad of different printers, and all of the other peripherals you'd expect.

 

Just me, on a 0.6 term-time+3 weeks...

[glennda]

yr 7 -yr 12 (soon to be yr13) 1400 pupils, 130 staff 400+ computers, bout 100 laptops on curriculum network, 20 computers on admin. 18 non networked in music. 60 printers, IWB in everyclassroom (approx 100) along with ceiling mounted projectors. pretty much support most things with a plug!

 

2 techs

[sahmeepee]

1700 pupils

200 staff

650+ PCs and laptops

 

1 NM

1 Tech (2 when we are at full strength)

[Sylv3r]

1400 Students

160 Staff

875 PC's (940ish come September)

100+ laptops

 

1 Network Manager - ICT / e-Learning Co-ordinator

1 Technician

 

1 Apprentice (2 day per week placement) to start in November

 

And still coping pretty well

[sahmeepee]

Somebody produce graphs!

 

I wonder which is a more significant drain on resources: the number of users or the number of PCs. I usually assume a laptop costs about twice as much time as a desktop unless it's living in a cupboard 364 days a year.

[f21970]

Think I've come across this thread pretty late....but interesting stuff!

Here:

1250 students

150 teaching staff

90 Iwb's & projectors

2 mobile projectors

500+ workstations

200 laptops/netbooks

Lots & lots & lots of kit for podcasting/green screen movie making/funky stuff

Moodle, Exchange, Terminal servers, etc etc

We have:

1 x FT NM (me)

1 x FT Tech

1 x FT Web dev (totally focussed on Moodle, website & other web based initiatives)

[mrbios]

Secondary School with a 6th form - estimate of about 1200 users

 

around 200 staff

 

almost one laptop per staff member (give or take the odd few)

 

i think last tally on computers was around 650-700 desktops (we're getting close to 1000 inc laptops)

 

virtual servers and 8 lans totalling about 25 servers but only about 8 or 9 are physical boxes

 

Projector and IWB in every teaching room

 

1 network manager and 2 technicians - we do have a 6th former that helps us out though

[itsacat]

Further education college

 

1,900 PC's, 400 full-time staff (+ many part time)

 

7,000+ students (inc. part-time)

 

current PC/tech support ratio (inc. devs. and managers)

 

181:1

 

rising to

 

210:1 by the end of the summer.

[gill]

700 students

70 staff

300 computers

100 laptops

7 servers

clickview, VLE, canteen payment system, Oliver

Projectors in every class, sound system in main hall

 

I FT Technician term time only

1 PT Technician term time only

provide support for everything with a plug!!

[CraigM]

In my current job, we have:

 

• 1130 students give or take a few, high school so Grades 8-12, or Forms 2-6 in UK style.
  
• 75 staff, some part time
  
• About 170 computers
  
• 40 odd Smartboards and projectors
  
• Floating laptop and projector
  
• My colleague and I as full time network admins
  
• 1 teacher above us who is in general charge of IT
  

 

We are getting towards the point where we can be proactive instead of reactive, though not quite there yet. The network we inherited was in a shocking state, unmanaged switches, no diagrams, no documentation etc...

 

We did a major overhaul in December which is helping us to move forward now.

 

Sometime I feel that things are moving so fast that we need a 3rd team member to help out with things until we have managed to automate more processeses.

[Fuzzz]

Our students are between 12 and 18 y/o. We have 820 students, about 80 staff.

We have 130 workstations, 10 servers (W2k3, Exchange, IIS, etc. etc.)

I'm the only technical person in the school, so I also 'do everything with a plug'.

[RichB]

10 sites

10,000+ users

5000 pc's

600 laptops

20 servers (+around 25 virtual)

 

1 network manager, 1 desktop manager and 6 techs

 

pretty big college..... Were always busy!

[danrhodes]

1 Site

1000+ Computers

300+ Laptops

12 Servers

1000+users

 

1 Techy. Me.

 

D

[gibbo_ap]

900 kids (y7-11)

500 ish stations including 36 student laptops

100 +staff

45 iwbs

2 networks (curric & admin)

5 curric file servers

2 admin servers

2 nas

1 exchange

1 securus

1 cbs

1 web server

 

me as nm full time (not paid as one tho )

1 techy term time (he spends 1.5 days at primaries

 

this is down one body from last year - went to train for gtp (dropped out)

[glennda]

I have moved schools now

 

700 + (soon 2 be 900 ) desktops

250 laptops (soon to be less!)

Projectors in all rooms but not IWB's

22 physical servers including 4 exchange 6 file servers sims securus linux web hosts, 2 x linux KVM servers hosting 20+ VM's (some are just xp boxes for staff to use VPN)

 

We have about 1550 kids plus 150+ staff

 

theres 3 techs and a network manager who does all sorts including managing the builders!

[BJG]

About 1200 pupils and 500 workstations, me plus half-time tech who has been away for several weeks, and thank heck it's Friday...

[pbaddhan]

Primary School

470 pupils

50 staff

Tempus network with 110 workstations including admin and laptops

13 whiteboards and 15 projectors

1 admin server (win2k3)

1 curriculum server (win2k3 r2)

joomla, moodle, zimbra, bgfl plus

 

1 Technician, ME!!! (5+ Years)

 

It helps a lot if the staff have a basic understanding of IT. Most staff here are scared of IT and come running even if a simple error message appears on their computer. Some staff are patient with IT fixes, other staff want it done ASAP! So in my experience it depends on the staff at the School.

 

Parminder

[tommccann]

Schools: 12 Primary

Pupils: 4500+

Computers: 1000+

Servers:15

IT Managers:1

Other IT Staff:0

Minutes Spent on Dinner Time:0

Amount Of Daily Emails: 1000+

Estimated Days Til Nervous Brakedown:0.5

[pbaddhan]

Schools: 12 Primary

Pupils: 4500+

Computers: 1000+

Servers:15

IT Managers:1

Other IT Staff:0

Minutes Spent on Dinner Time:0

Amount Of Daily Emails: 1000+

Estimated Days Til Nervous Brakedown:0.5

 

Dinner Time? What's that?

[Wils86]

Our stats, secondary school with growing 6th form

Around 780 students

120 staff

750 PC's & Laptops

6 Servers (all physical, 1x exchange etc)

IP CCTV on 5 dvrs (rough guess 54 cameras)

projectors in every classroom

50 smart boards

For loan 3 projectors, 8 laptops, 3 digital ca,eras, 4 video cameras and probably more junk lying down the back of the cabinet