Sensible level of technical support

[nikaso]

Secondary school with 6th form (or Post 16 as it's supposed to be called now):

 

1250 students about 130 staff

About 600 desktops probably no more than a 100 are dual core, 100 laptops and a handful of ageing iMacs thrown in.

5 physical servers

IP CCTV and bloody unreliable normal CCTV say roughly 25-30 cameras in total.

Projectors in every classroom, vast majority 4+ years old.

Smart boards in a lot of classrooms, IWBs in others.

Various other random bits, presentation laptops / projectors, video camera, digital camera.

 

Support everything that has current in it seemingly - 1 FT NM, 1 FT Tech, 2 Term Time Techs (1 of which is me). Forever putting out fires with virtually no time to be proactive.

[networkingNut]

We have around 250 desktops,50 laptops and 8 servers. In terms of staff we have one full time network manager, 1 full time technician (me) and a placement student

 

We have around 750 students.

 

We have a mix of Smart and Hitachi Cambridge boards in most rooms.

9 flip cams, 1 digital camera and numerous other stuff.

Edited June 1, 2010 by networkingNut

[wesley]

Schools: 1 high school 4 primary feeders

Pupils: 1000 ish

Computers: 800 ish

Servers:11

Staff 1

 

Thou I am being contract out atm and they have stopped the primary as the contract does not cover them and they are hiring a 2nd person as they want on site till 6 at night in the new school

[IanT]

Schools: 1

Pupils: 750

Laptops\Desktop: 700ish

Servers:10

IT Staff: 1 (me)

[djm968]

Not meaning to sound harsh but IMHO Quality is better than Quantity! Having said that, if Public sector organisations continue to pay peanuts for ICT support staff they will never be able attract the staff required to achieve the level of ICT support and service found in private sector no matter how many techies they throw peanuts at!

[Roberto]

6th form college, 1200 computers (about 50/60 Macs) - 60 servers (half are virtual). "Unified Comms" style Telephone system. Electronic card operated door control, cashless vending, registration, plus other odds and ends.

 

6 full time "Technical Services" staff, that's 3 "helpdesk" level, 2 "engineer" level, 1 manager.

We have taken on 2 contractors to help out while we move to a new campus over summer though.

[Luke_T]

Secondary 11-18

1500 students

500 PC's

250 Laptops

15 Servers

30 IWB

80 Projectors

CCTV, Digital Signage, Website, VLE, etc ... + almost anything with a plug on it!

 

Network Manager, Deputy, 2 x F/T Techs, 1 x P/T Helpdesk

 

This is up from last year when the techs were T/T & P/T respectively.

 

Just caught up with ourselves about 3 weeks ago and are now maintaining the balance ... lots of changes to infrastructure in the Summer!

 

Oh and it's interview day today for my Job and I run off in week or so!

[Luke_T]

Secondary 11-18

1500 students

500 PC's

250 Laptops

15 Servers

30 IWB

80 Projectors

CCTV, Digital Signage, Website, VLE, etc ... + almost anything with a plug on it!

 

Network Manager, Deputy, 2 x F/T Techs, 1 x P/T Helpdesk

 

This is up from last year when the techs were T/T & P/T respectively.

 

Just caught up with ourselves about 3 weeks ago and are now maintaining the balance ... lots of changes to infrastructure in the Summer!

 

Oh and it's interview day today for my Job and I run off in week or so!

[jimmy_2k]

Secondary 11-18

1600 Students

600 Workstations/laptops etc

13 Servers

IWB and Projector in every room

 

Staff = me!