synaesthesia Posted May 5 Posted May 5 Anyone else having Bromcom issues already this morning? Logs in and loads, but no menus anywhere for more than one school here!
TheRobins Posted May 5 Posted May 5 Same, no modules showing. Registers ok if you are timetabled and can click the link on your home page, apart from that, nadda. EDIT- Looks like the community portal is also broken, I was going to watch the comments as it usually provides some good entertainment. It does eventually load for me now after about 5 minutes.
synaesthesia Posted May 5 Author Posted May 5 (edited) They're aware, but service status page isn't reflecting anything. Come on Bromcom, do better! *** Note Description: Good morning, We're aware of an issue this morning which is preventing menu items showing via the left menu and via global search. The Team is investigating this urgently and we'll keep you updated ASAP. Teachers are still able to access registers via their dashboard. -Liam J Helpdesk Manager Edited May 5 by synaesthesia
TheRobins Posted May 5 Posted May 5 Just reading a comment, that some users who have limited access but include cover officer do not see the issues and are able to carry on.
Tester2000 Posted May 5 Posted May 5 Snap, modules broken here too. Dashboard is also incredibly slow to load.
Rob_D Posted May 5 Posted May 5 Same for us. I come here rather than the bromcom status pages for up-to-date reports. 3
6Foot3 Posted May 5 Posted May 5 Have you tried turning it off, waiting 10 seconds and then turning it back on? 1 1
TheRobins Posted May 5 Posted May 5 A few have said that they know cannot see their registers, I have just tried logging in and the portal will not load for me, I wonder if someone is switching it off and on again. 1
synaesthesia Posted May 5 Author Posted May 5 And now even the dashboard & portal won't load. Fantastic.
KSCSIT Posted May 5 Posted May 5 Yeah it's totally collapsed now - After we told staff registers were fine. Sigh.
psynegy Posted May 5 Posted May 5 Apparently the person that updates the status page doesn't start work until 8:30. Couldn't make it up. 2
synaesthesia Posted May 5 Author Posted May 5 Someone needs to be held accountable. Bromcom's gaming of the SLA system isn't helping so we're powerless legally but frankly this is a safeguarding issue and should be dealt with properly. 1
Alis_Klar Posted May 5 Posted May 5 I wonder if the lack of activity on the bank holiday Monday messed with the load balancers which dialled down resources and got surprised by the Tuesday peak when everyone returned. 1
Rob_D Posted May 5 Posted May 5 Just go this Quote Thank you for contacting the Bromcom Support Team. The query you raised under ############### requires a software fix to be implemented by the Software Escalation Team. That sounds like it could take a while. 😒
TheRobins Posted May 5 Posted May 5 1 minute ago, 5tu said: Never had this trouble with SIMS 🤪 I can never ever remember any issues, or having to keep a copy of paper registers "just in case" Just had our ticket updated. The query you raised under XXXXXXXXXXXXXXXX requires a software fix to be implemented by the Software Escalation Team. Also changed the system to Database in the ticket, could be in for the long haul here.... 1
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