[bromcom] Degraded

[Jaan]

Yay

 

 

[PotNoodleTech]

It's fine what you worrying about!

 

Edited July 10, 2024 by PotNoodleTech

[Olliedawg]

I knew what this post was about before I clicked on it

[bobsmith]

still struggling with scaling I see.

[Olliedawg]

Here we go again!

[Jaan]

Come on Bromcom, can you explain what the issues are recently please?

[Jaan]

Must be my browser

 

[MrBitey]

Bashing my head off the wall with Bromcom over the last week or so!

[Bromcom_Darren]

Hi all,

 

The team are looking into this and are aiming to resolve asap.

 

Darren

[Jaan]

What's been the issue recently?

[Bromcom_Darren]

What's been the issue recently?

 

Please find below a link to the Root Cause Analysis from last week

 

Bromcom System Performance – 10th July 2024 - Root Cause Analysis (bromcomcloud.com)

 

As soon as i have further information regarding this week i will share.

 

Darren

[Linfit]

And here we go again......

 

"Slow response times from the MIS

We are again seeing slow response times from the MIS pages. Our team is working on this as a priority.

 

We would like to apologise for the inconvenience this is causing.

 

Created at Jul 18 2024, 14:05 BST"

 

Everyone trying to get reports out at the end of term no doubt. Getting very much beyond a joke now, this is the third major slowdown this week.

[coolhands]

Will have to design your academic calendar around likely high peak demand! Do reports in September etc when there is plenty of capacity

[supportman]

And again.....

[Olliedawg]

This is a joke

[CHiLL]

This could be a wider Microsoft related issue as we've seen issues with our other Microsoft hosted solutions, including Outlook and our admin portal.

[Bromcom_Darren]

This could be a wider Microsoft related issue as we've seen issues with our other Microsoft hosted solutions, including Outlook and our admin portal.

 

This is a wider Microsoft issue unfortunately.

 

Known Issue - Reports of slowness and outages of Bromcom MIS (Update 12:30pm) (bromcomcloud.com)

 

Darren

[kennysarmy]

This is a wider Microsoft issue unfortunately.

 

Known Issue - Reports of slowness and outages of Bromcom MIS (Update 12:30pm) (bromcomcloud.com)

 

Darren

 

Presumably not this issue then?

 

Some users in the United Kingdom have reported issues using Microsoft 365 services

ID: MO880495

 

Issue type: Advisory

 

Status

 

False Positive

 

Impacted services

 

Microsoft 365 suite

 

Details

 

Title: Some users in the United Kingdom have reported issues using Microsoft 365 services

 

User impact: Users in the United Kingdom have reported issues using Microsoft 365 services.

 

Final status: We've determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur and this communication will expire in 24 hours.

[William1]

Has anyone any updates. Azure site now says its all working fine and a their twitter feed say it was fixed an hour ago

 

 

 

[Bromcom_Darren]

Has anyone any updates. Azure site now says its all working fine and a their twitter feed say it was fixed an hour ago

 

 

 

Please find below the latest update:

 

Known Issue - Reports of slowness and outages of Bromcom MIS (Update 14:30pm) (bromcomcloud.com)

 

Darren

[supportman]

Feels more like a capacity issue to me, too many people using it and not enough resources.

 

Azure issues might be a red herring?

 

EDIT: Bit more testing and a tracert of the web server is responding fast, but the backend database seems to be having latency issues.

Edited September 2, 2024 by supportman

[Jaan]

If it genuinely is an Azure issue..... maybe Bromcom should consider moving to AWS, because it's going to start costing you customers...... and it it's not a Azure issue and is a Bromcom scaling issue, if you can't resolve it....it's going to start costing you customers........

[Theblacksheep]

Feels more like a capacity issue to me, too many people using it and not enough resources.

 

Azure issues might be a red herring?

 

EDIT: Bit more testing and a tracert of the web server is responding fast, but the backend database seems to be having latency issues.

 

The problem is, it is so predictable.

 

API appears to still be dead, so that is less than great.

Edited September 3, 2024 by Theblacksheep

[supportman]

Fast this morning, but damn an entire day of downtime yesterday. That's just not acceptable.

 

They really need to look at capacity and redundancy planning.

 

Splitting services or server locations would seem like an obvious first step.

 

The monolith isn't always the best model these days!!

Edited September 3, 2024 by supportman

[SteveM555]

The problem is, it is so predictable.

 

API appears to still be dead, so that is less than great.

 

Glad we're not the only ones with a dead API - Was checking this morning on some of our internal apps we use for cover/signing in and none of it was working.