[bromcom] Bromcom SSO Issue / Slowness

[synaesthesia]

I don't think I'd ever be happy using Bromcom just on what they've pulled, however it's good to recognise what they (and Arbor) have achieved in a comparatively short time when SIMS has had the monopoly for so long - and SIMS has certainly never had a "stable, fast period" for any of it's "cloud" offerings.

[Dr_Zeux]

This.

 

After speaking to a few key staff at Bromcom at BETT and I've been vocal of my critisism, I'm satisfied they also know where they have fallen short and what they need to do to correct their approach. Its how how they go about doing this that matters.

 

I'm with you on this! Only time will tell...

[Bromcom_Darren]

As i have mentioned previously If anyone has any questions or queries please feel free to reach out to me on [email protected] or via DM on here or the Bromcom Community and I will be happy to facilitate any support that is required.

 

Thanks

Darren Moody

Community Manager

[Dr_Zeux]

As i have mentioned previously If anyone has any questions or queries please feel free to reach out to me on [email protected] or via DM on here or the Bromcom Community and I will be happy to facilitate any support that is required.

 

Thanks

Darren Moody

Community Manager

Hi Darren. Your message is very timely indeed - and thank you for reaching out! It's been a week since my email complaint to Customer care, and I've heard nothing in response. Please do chase up! This is certainly one area where I feel Bromcom is NOT performing at all well. Though, I'm happy to be proved wrong, as I'm hearing you are investing in staff and boosting your teams. However, i've had a number of complaints ongoing since September 2023 to date, and they have not been satisfactorily dealt with and resolved. I, along with our 3 x other consortium schools no longer have a CSM - this person left at the end of October and since which, we have not been assigned a new CSM??? Which makes dealing with issues quite difficult. Customer care, have not responded to my last 2 emails! I also have a number of open cases - 1 of which is 4 months old!!! And I can't seem to get someone on helpdesk (who shall rename nameless for the moment) to assist with this helpdesk ticket - and without a CSM, who am I supposed to escalate this to??? Especially when Customer care (not sure I feel this name is representative) don't respond....

 

Hoping you're able to assist more successfully than I have been able to...

Kind regards

[Bromcom_Darren]

Hi Darren. Your message is very timely indeed - and thank you for reaching out! It's been a week since my email complaint to Customer care, and I've heard nothing in response. Please do chase up! This is certainly one area where I feel Bromcom is NOT performing at all well. Though, I'm happy to be proved wrong, as I'm hearing you are investing in staff and boosting your teams. However, i've had a number of complaints ongoing since September 2023 to date, and they have not been satisfactorily dealt with and resolved. I, along with our 3 x other consortium schools no longer have a CSM - this person left at the end of October and since which, we have not been assigned a new CSM??? Which makes dealing with issues quite difficult. Customer care, have not responded to my last 2 emails! I also have a number of open cases - 1 of which is 4 months old!!! And I can't seem to get someone on helpdesk (who shall rename nameless for the moment) to assist with this helpdesk ticket - and without a CSM, who am I supposed to escalate this to??? Especially when Customer care (not sure I feel this name is representative) don't respond....

 

Hoping you're able to assist more successfully than I have been able to...

Kind regards

Leave it with me I will be in touch.

[supportman]

Not sure if any changes recently, but Bromcom feels very responsive this morning!

[NickDay85]

It's weird you say this, because I thought the same as a non-teacher, but I'm having reports of teachers not being able to load the Dashboard.

[supportman]

It's weird you say this, because I thought the same as a non-teacher, but I'm having reports of teachers not being able to load the Dashboard.

 

Very fast here, menus loading almost instantly. Much improved.

[NickDay85]

I'm finding that the framework is running well but I've got a few teachers who can't load the teacher dashboard. Tried all the usual cache etc, different browser. No luck.

[BromcomMatt]

I'm finding that the framework is running well but I've got a few teachers who can't load the teacher dashboard. Tried all the usual cache etc, different browser. No luck.

Hi Nick. I am happy to look at a case reference for you if you DM me directly.

[gaz350b]

Anyone would think it’s half term for some schools load should be lighter!

[dmj]

Anyone would think it’s half term for some schools load should be lighter!

 

Anyone would think the application and database would scale with load

[Dr_Zeux]

I'm finding that the framework is running well but I've got a few teachers who can't load the teacher dashboard. Tried all the usual cache etc, different browser. No luck.

 

Is anyone else having problems with loading reports - they are taking ages to run!!! Can't get through to Bromcom support at the moment....

[themightymrp]

At this moment in time, we are having a million and one problems with Bromcom. Bits are all over the place! I have numerous tickets open. Our Cover Slip report is showing the afternoon periods before the morning ones which is a new glitch :-/

[Dr_Zeux]

At this moment in time, we are having a million and one problems with Bromcom. Bits are all over the place! I have numerous tickets open. Our Cover Slip report is showing the afternoon periods before the morning ones which is a new glitch :-/

 

Yes, we have a few of these issues as well - Attendance now has new glitches as well, since their upgrades...

[Bromcom_Darren]

At this moment in time, we are having a million and one problems with Bromcom. Bits are all over the place! I have numerous tickets open. Our Cover Slip report is showing the afternoon periods before the morning ones which is a new glitch :-/

 

Please send me any open ticket numbers to [email protected] and I will take a look for you.

 

Darren

[Bromcom_Darren]

Is anyone else having problems with loading reports - they are taking ages to run!!! Can't get through to Bromcom support at the moment....

 

Please raise a case online and provide me with the case number to [email protected] and I will take a look for you.

 

We are also running daily drop-in sessions:

 

Today's Live Events - Drop - In Sessions (bromcomcloud.com)

 

Daily Q&A Drop-In Session - All Topics Covered - 9-11am (bromcomcloud.com)

 

I look forward to assisting you with your queries.

 

Thanks

Darren

[themightymrp]

This is the one regarding the cover slip report:

 

CAS-361880-F7J2W8

[supportman]

We are also running daily drop-in sessions:

 

Today's Live Events - Drop - In Sessions (bromcomcloud.com)

 

Daily Q&A Drop-In Session - All Topics Covered - 9-11am (bromcomcloud.com)

 

I look forward to assisting you with your queries.

 

Thanks

Darren

 

Nice! That's actually really useful. Great support!

[Olliedawg]

Is the self service password reset having problems too?

[CrootUK]

Seeing a 25 min delay on emails too.

[Olliedawg]

Seeing a 25 min delay on emails too.

 

Password reset not functional for a few of my staff, email just doesn't come through. Does for others.

 

Nothing in our spam/quarantine filter for 365, all other external mail coming through ok.

[Dr_Zeux]

Is the self service password reset having problems too?

 

Yes, that's one of the reasons i'm still in a queue on the phone to report to Bromcom, teachers aren't getting reset password emails!

 

Phone support currently - awful!

 

- - - Updated - - -

 

Password reset not functional for a few of my staff, email just doesn't come through. Does for others.

 

Nothing in our spam/quarantine filter for 365, all other external mail coming through ok.

 

Same issue....

[Olliedawg]

Yes, that's one of the reasons i'm still in a queue on the phone to report to Bromcom, teachers aren't getting reset password emails!

 

Phone support currently - awful!

 

- - - Updated - - -

 

 

 

Same issue....

 

I can remember a while back admins had the ability to reset passwords, shame we can't do this anymore.

[Dr_Zeux]

I can remember a while back admins had the ability to reset passwords, shame we can't do this anymore.

 

I have done the reset myself - it's just the email is not getting through to the users!