Wonde problems

[jr_]

Is anyone else having problems with Wonde at the moment.

 

We have been unable to sync our Google Classroom with SIMS for the last week and now it is affecting the childrens learning. Their support is also terrible, we are looking at moving to salamander

[3s-gtech]

I've been told that some classes synced for use with one program haven't updated - as there's so little I can check with both the sync client or the Wonde website I tend to just bat any issues back to the HoD and tell them to take it up with their contact at the software company who use Wonde (not that helpful admittedly, but I don't order or manage these apps).

[fiza]

Is anyone else having problems with Wonde at the moment.

 

We have been unable to sync our Google Classroom with SIMS for the last week and now it is affecting the childrens learning. Their support is also terrible, we are looking at moving to salamander

 

We have the same issue. Some Google classes have last years pupils and this years. All correct in SIMS so clearly an issue with Wonde. Raised today with Wonde and waiting for them to investigate.

[Asgard]

Is anyone else having problems with Wonde at the moment.

 

We have been unable to sync our Google Classroom with SIMS for the last week and now it is affecting the childrens learning. Their support is also terrible, we are looking at moving to salamander

 

Wonde are a bit useless lately; one of the schools we look after has had an open case for 13 weeks .

 

I typed a message offering to help you with salamander but then re-edited it Becisse you said Google and I just assumed teams 🤯 feel like a bit of an idiot now

Edited September 8, 2021 by Asgard

[MrWu]

Absolutely impossible to get hold of Wonde via telephone

 

You get sparodic replies from emails (and replies aren't very helpful) this was meant to be automated but we spent hours and hours trying to figure out whats going on (it's not syncing classrooms properly and creating duplicates)

[Koldov]

My Business Manager told me yesterday that one of the programs we use hasn't synced through Wonde, no useful responses via email - just phone tech support...

 

Tried to get through with no luck!

 

I think at this time of year their back-end systems obviously aren't up to the job of dealing with thousands of transactions in the first week of term.

[Chaniel]

I can't help you with Wonde but we have been usingSalamander for our sync to Google Classroom and other bits (Office 365, Outlook etc.) for about 4 years now. Their support has always been good for me and with some sync issues at the start of term (aka running it before term started...), they remoted on and sorted within a few hours. Think the longest I've had to wait is about a day.

 

They've been very accommodating with adding extra workflows, like syncing reg groups/houses to GC, or making tweaks to remove certain class types etc. Cannot recommend them enough!

[coolhands]

We always have to restart the sims server after we've done sims updates as wonde fails to connect after the updates. So my suggestion is restart the sims server.

[highsky]

Same here, stuck at calculating groups.

 

Works if you go under settings and disable the options for Wonde to handle the groups.

 

Odd because we have about 30 of them.

[fiza]

We have the same issue. Some Google classes have last years pupils and this years. All correct in SIMS so clearly an issue with Wonde. Raised today with Wonde and waiting for them to investigate.

 

We now have Wonde creating new pupils incorrectly in Google. We have a different naming convention for pupils and staff and all new pupils are currently being created as staff style accounts. Been emailing Wonde without a successful solution. Delete Google accounts and let Wonde do the creation again was the suggestion from Wonde but that didnt work as Wonde just created the same style accounts again.

 

Not happy with Wonde at the moment!!

[MrWu]

It's getting really annoying now... I can't even sync or create classrooms manually as a workaround, meeting Salamander on Friday, hopefully we can migrate over to them and put this mess behind us.

 

 

Edited September 16, 2021 by MrWu

[resin1]

Have been interested to read this thread. Are supposed to be launching Sync right now but have had delay in setting it up.

 

Kinda worried that even if we take that step, all will not be smooth sailing right now.

 

As potential route out, also contacted Salamander but they told me their order books are full and cannot guarantee any installations before November.

 

Would be highly interested if they have told you otherwise.

 

 

It's getting really annoying now... I can't even sync or create classrooms manually as a workaround, meeting Salamander on Friday, hopefully we can migrate over to them and put this mess behind us.

 

 

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[vikpaw]

I was looking at Salamander but their whole summer was crazy busy and booking up so we put the project on hold until we can plan it in properly.

[compsue]

Is anyone else having problems with Wonde at the moment.

 

We have been unable to sync our Google Classroom with SIMS for the last week and now it is affecting the childrens learning. Their support is also terrible, we are looking at moving to salamander

 

We received Wonde through our Discovery Education subscription, I set it up and it worked fine on a child's account that I tested then it stopped. I rang Discovery Education up and they said their program doesn't work with Wonde yet!! Strange because it did. Just started using it for Purple Mash and Sumdog but can't get TT rock stars to work. Anyone had similar issues? Thanks

[dhicks]

Odd because we have about 30 of them.

 

We've just had an issue with Wonde's system trigering a too-many-changes warning, where their system stops changes being made if more than a certain number of changes / additions / deletions happen in one go. I got an automated email informing me of the issue which I then replied to, got a response from support within a couple of hours, all resolved within a working day, which seems pretty reasonable. It might be that you have a similar issue and the notification / warning email hasn't got throught to you for some reason.

[Al_Balone]

We changed from Sims to Pupil Asset/Juniper Horizons at the start of the academic year and none of our programs that use Wonde have updated. Heard nothing from their support and the phone number just plays an automated message with the support email address.

 

Edit: Wonde just got in touch, also, one of the apps that had out of date student info doesn't actually use Wonde I should know better than to take at face value what the head is telling me!

Edited October 12, 2021 by Al_Balone

[thompsonc]

We had exactly the same problem with Wonde at the start of term, we have now moved over to SalmanderSoft for provisioning!

[dhicks]

also, one of the apps that had out of date student info doesn't actually use Wonde

 

Also, several applications that we use that use Wonde as a data source seem to use a manual process to import data from Wonde to their system - whenever we have pupils join we have to email the company to tell them to please re-sync their data with Wonde.

[k-strider]

we didn’t use Wonde to sync with classroom this year - the settings weren’t really good enough it moved our pupils last year out of their OU to one called 7, 8 etc depending on there year ours was setup by year of entry 2021 being y7s. the google cloud sync would move them back.. Anyway I managed to write 2 Progresso (our MIS) reports that produced me 2 CSVs and we just used GAM to make them this year.... Salamander keeps tempting me mostly for the Room -> calendar, and we use Paxton and have biometrics....

[HS27]

Have you tried Edulife byWizkids they have a really good sync tool. We moved to Edulife after issues with Salamandar. It syncs daily so makes any class changes with our MIS seamless - we had a lot of problems when students were making option changes. My kids primary use it also after they had lots of issues with their local MSP.

[DrBeaker]

If anyone is interested - we're STILL waiting for a phone call and email to be returned from over 3x weeks ago from WONDE. Not impressed, seem be doing a Groupcall and not bothering to contact end users.

[sigma]

We always have to restart the sims server after we've done sims updates as wonde fails to connect after the updates. So my suggestion is restart the sims server.

 

Having had Wonde installed (unexpectedly!) at I Primary I support last month, I too have discovered this to be the case. It's living up to my fears.

[DaveJ2717uk]

Nothing but issues for the last few weeks between classcharts and wonde and sims writeback for registration marks - nearly every day there are loads of missing marks... Many and various phone calls and emails never seems to resolve anything.

[Mako]

Nothing but issues for the last few weeks between classcharts and wonde and sims writeback for registration marks - nearly every day there are loads of missing marks... Many and various phone calls and emails never seems to resolve anything.

 

We've had this. Took some phone calls to ClassCharts. They'd set the sync time to 2 hours. Apparently the minimum time they can set is 30 minutes, so we have that now.

[DaveJ2717uk]

thanks will double check that.