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Pearson onscreen platform installation woes

IT_Man_Dan

By IT_Man_Dan
in Educational Software

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jjohnsoncantell

jjohnsoncantell

Posted
Posted

copied from a microsoftkb article

DPAPI Environmental Considerations

 

This section describes the environmental configurations that affect the behavior of DPAPI protection.

DPAPI and Mandatory Profiles

 

Mandatory profiles are read-only profiles. No updates that are made to the local copy of a mandatory profile are saved. For example, key generation is blocked in a mandatory profile. DPAPI stores the master key in the local copy of a profile and regularly creates new master keys and updates the encryption on the protected confidential information with the new master key.

 

Because these two conditions are incompatible, programs that depend on DPAPI to help protect confidential information do not work correctly with mandatory profiles. Programs that help protect confidential information with DPAPI that do not work correctly with mandatory profiles include EFS (private keys), Certificates with Private Keys (private keys), and Stored Credentials in Windows XP and later (credentials). Configurations that use these data types or programs are not supported.

 

How to troubleshoot the Data Protection API (DPAPI)

 

- - - Updated - - -

 

I know that my previous reply refers to windows xp but its still valid for win7

truebluesteve

truebluesteve

Posted
Posted

I'm having issues getting the test player to connect to the admin server. I'm sure I had the same issue last year when I set it up but I'm buggered if I can remember what the issue was.

 

Anyone got any suggestions?

 

Thanks

  • 3 weeks later...
sippo

sippo

Posted
Posted (edited)
Having the crypto error with my installation too. Logged in with standard staff user, doesnt work. Logged in as local admin and it works fine.

 

Here is why the cryptographic errors occur with mandatory profiles

RSACryptoServiceProvider fails when used with mandatory profiles - Decrypt my World - Site Home - MSDN Blogs

 

Seems the best way is a roaming profile as suggested by other users on this thread. Will investigate further.

 

Did you get it working with mandatory profiles?

Edited by sippo
sippo

sippo

Posted
Posted

I contacted Pearson through their support portal and they are bl00dy useless. They gave me a contact link for edexcel but that doesn't work.

 

Anyone have any support contact details that are reliable and work?!

 

- - - Updated - - -

 

I contacted Pearson through their support portal and they are bl00dy useless. They gave me a contact link for edexcel but that doesn't work.

 

Anyone have any support contact details that are reliable and work?!

sippo

sippo

Posted
Posted
We have mandatory profiles here for staff and students, but now I am going to have to create some roaming ones for the software to work!
  • 2 weeks later...
Sam_Brown

Sam_Brown

Posted
Posted
Not the worst exam software I've ever had to use. That award goes to Promissor. But it's not the easiest either. My main issues have come from trying to explain to the Exams Officer how it works regarding the rooms \ invigilators etc.
WithoutMotive

WithoutMotive

Posted
Posted
We had our first exam with this software the other week and all went reasonably well. Good thing, too because their technical support (or support in general) is appalling. It's like the left hand doesn't know what the right is doing.
kevin_lane

kevin_lane

Posted
Posted
just had our fist exam since the update of the software and I must say everything has been ok, sorry to hear that people have issue still, only thing that caught us out when first time using this software was the sequence invigilator first then the clients well that's how we do it, also has anyone came across this focus violation, im assuming its something to do with how the server and client monitor the session, any ideas
Boredguy

Boredguy

Posted
Posted
We have mandatory profiles here for staff and students, but now I am going to have to create some roaming ones for the software to work!

 

We have mandatory profiles for our student and exam accounts, but looks like I might have to setup a roaming one for this software now that I've been told we need it for our PE B-Tec exam.

However the lovely confirmation form I was given by the exams officer mentions about no other software running in the background.

Anyone know if Impero or the likes actually causes it an issue before I have to start down the line of setting up a isolated batch of stations.

kevin_lane

kevin_lane

Posted
Posted
really!! are you sure we have over 1400 pupils and they only use 1 mandatory profile we also use impero and that's fine I've done a test today with 45 pupils and all was fine
  • 2 weeks later...
denzal2k4

denzal2k4

Posted
Posted (edited)

Recieved this little gem this morning:

 

"Dear Colleague,

 

As you will be aware, in March we requested that centres install the new version of POP (Pearson's Onscreen Platform) for the onscreen, on-demand tests in Sport. Despite extensive testing of the new software, there were three questions across all of our live tests which were affected by the software upgrade.

 

Although this issue has now been fixed, for a short period of time this meant that a small number of learners one question could not be accessed.

 

The affected question was worth one mark out of the 50 available marks.

 

We have carried out a full analysis of the results for all affected learners and have provided one additional mark to all learners who had been disadvantaged.

 

NQF BTEC Firsts in Sport | 20586E

 

FA14114

FA14117

FA14120

FA14123

FA14128

 

Please note that if you applied for Special Consideration for any learners as a result of this issue, this email is confirmation of the fact that all affected learners have had special considerations applied where necessary.

 

Regards,

 

Onscreen Test Team"

Edited by denzal2k4
JohnTech

JohnTech

Posted
Posted
Our school has informed us that we have got to install this software. It would be handy for lost focus problem solving if you could post us the password for this, John
vortex999

vortex999

Posted
Posted

I am dealing with this nightmare right now as well.

 

I can get the services and the admin console to work fine.

 

The invigilator however is a nightmare, it will let you log in and see the test students but it fails to contact the server when I run the testing tool. The test player also fails from the student machine to see the invigilator and the server.

 

All firewalls disabled.

Anyone seen this before?

themightymrp

themightymrp

Posted
Posted
Did you specify the name of the invigilator machine during the install of the client? Is it on a different VLAN? I ask because our clients only seem to search the same IP subnet for the Invigilator machine - which is fine because I have a subnet per IT suite.
vortex999

vortex999

Posted
Posted
Did you specify the name of the invigilator machine during the install of the client? Is it on a different VLAN? I ask because our clients only seem to search the same IP subnet for the Invigilator machine - which is fine because I have a subnet per IT suite.

No VLAN's in place just 1 flat network.

 

I tried specifying the name with the command line switch and testing it with the normal install, still fails.

Sam_Brown

Sam_Brown

Posted
Posted

Yeah no issues in running the exams. Just a pain you have to manually set up each client to point to the the invigilator computer.

 

Although we just have it in one room at the moment so not a massive issue at the moment.

 

We just have a single user account designed just for it and have that set up to point to the relevant invigilator account.

Markopolo

Markopolo

Posted
Posted

Have you checked the event viewer on the server running the exam center service... under Windows Logs/Applications. We have the same issue as you, but for us it is an NTP problem.

 

- - - Updated - - -

 

Have you checked the event viewer on the server running the exam center service... under Windows Logs/Applications. We have the same issue as you, but for us it is an NTP problem.

kennysarmy

kennysarmy

Posted
Posted

I got caught by the issue with the proxy being entered with the slash as shown in the example in the documentation - luckily I found this thread and fixed the issue myself by editing the xml file on the server. I'd already emailed a screenshot of the "administrator dashboard" showing an error to Pearson and this was there reply!

 

Thank you for your email.

 

After looking at your screenshot I can see that your port 443 is definitely showing as blocked.

 

You will need to speak to your local authority to open this port for you and to allow bi-directional access for this port to allow the programme to work in an out.

 

Once they have opened this for you then you will be able to run this programme.

 

- - - Updated - - -

 

I got caught by the issue with the proxy being entered with the slash as shown in the example in the documentation - luckily I found this thread and fixed the issue myself by editing the xml file on the server. I'd already emailed a screenshot of the "administrator dashboard" showing an error to Pearson and this was there reply!

 

Thank you for your email.

 

After looking at your screenshot I can see that your port 443 is definitely showing as blocked.

 

You will need to speak to your local authority to open this port for you and to allow bi-directional access for this port to allow the programme to work in an out.

 

Once they have opened this for you then you will be able to run this programme.

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