jjohnsoncantell
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55 ExcellentAbout jjohnsoncantell

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IT Support
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Southampton, England
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I'm wondering if anybody else has had the following issue with HP 250 G7 laptops, specifically gen10 intel models.At random times the keyboard and mousepad completely lock up and will not respond to input. The capslock light will not respond, staying lit or staying off. The system itself is still functioning fine I can plug an external keyboard and mouse in and work perfectly ok. A sleep/wake cycle or restart returns the system to normal operation.I first noticed this issue after imaging a number of these laptops with our master win10 ltsc 1809 image, which works fine on any other computer we have installed it on to whether that be a laptop or desktop. This would normally lead me to drivers or an issue with another piece of software installed as part of the image. However it has also happened on a clean media install of ltsc 1809, 20h1, and Windows 11, none of which had been updated before the issue occurred. It has also happened on a boot into Windows PE as part of wds deployment, which only has system and HDC drivers in the boot WIM. I have also gone down the bios flashing route and it occurrs on two different bios versions (includes most recent). I cannot reliably reproduce the fault which is frustrating and makes it much more difficult to diagnose. Im not convinced its a hardware fault as the keyboard and mousepad work fine until the point of lockup and after sleep/wake. I have ten of this model of laptop which according to the users were working fine until we started to reimage them, out of the 4 i have imaged so far they have all exhibited the issue.. They originally had win 10 pro 20h1 on them. We have had 30 of the 250G7 with older processors and none of them have done thisHas anyone else experienced this issue before or can suggest any other avenues i may not have thought of. Any advice is welcome!ThanksJames
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Greetings, After deploying a win10 20h2 master image (created from a VM) I've noticed that on imaged clients a number of HYPER-V specific devices, drives etc seem to be listed in device manager. They are ghosted to suggest they are not physically there and I've not noticed this happen in any previous masters I have created on previous versions of Win10. I have not changed the way i create my masters from a VM nor the way I sysprep them. This is the only version of Win10 I have noticed this behaviour. Is there a change with the way device manager shows devices, is sysprep not clearing them as it used to ? Please advise. Thanks
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Hi Ovek, sorry its been a while. Ive managed to get it mostly working, but I get a > prompt when using the line of code dscl /Active\ Directory/All\ Domains -read /Users/$CURRENTUSER OriginalHomeDirectory | awk '{ print $2 }' | sed -e 's/<[^>]*>//g'\ I can get the correct string returned using just dscl /Active\ Directory/DOMAINNAME/All\ Domains -read /Users/$CURRENTUSER SMBHome | grep \\\\\\\\.* -o but I just need to turn the \ to the accepted / . I believe thats what the awk and the sed commands do but I'm getting the prompt every time I call them. Cant work out which one is causing it though. I hope that makes sense. James
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Greetings.I'm trying in vain to stop adobe reader dc showing the eula and welcome screen every time a network user runs the program. I've used profile manager to set manual plist changes (com.adobe.Reader.plist) under the DC branch however nothing I seem to do works. I've even tried running the program,setting it up, copying the created plist, uploading it into profile manager and using those settings, still no joy. Please can anyone help as to where I am going wrong. THanks
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Just had a quick look through and I have a feeling our home drive location will cause a problem. We have a homes$ windows share inside which is staff and student folder, which contains users. So for example, server\homes$\staff\username or server\homes$\students\2018\username is there a way to get that path into the script as I dont know how to construct that part of it. I saw a script long ago which had the command to get the path to store as a variable but cant find it for looking anymore. Thanks
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Thanks for your replies I know its not recommended but we've ended up with so many users having trouble accessing their documents where they have been stored on the local user account instead of their home network drive. I want a user to be able to open their documents folder and it goes to their network drive. At the moment i use sudo rm -rf /Users/$USER/Documents etc to remove the local folder and then sudo ln -s /Volumes/$USER/Documents /Users/$USER to create the link. It works but the user first has to open their network home to make the connection before the script runs. Its a crap way of doing it but does anyone know how to do it without spending on expensive management software for just 30 clients....
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Hi all, I've written a small script which removes the logged on users documents\downloads\movies\music\pictures folders and creates a symbolic link to their networked home drive equivalent. This works fine until I run it as a user which will not have the required sudo rights to remove system folders. Is there anything I can add to the script to force it to run as a user with sudo privilege or am i going about it the wrong way? Has anyone else managed to do this and get it working? Thanks
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Wierd, Im getting a large number of clients ignoring the 2018-03 update despite having the correct reg key. Ive got a few hundred clients with sophos on, the key is there yet only a handfull have installed the update.
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The was the one, thank you
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Hi, I need some advice as to whether wsus is mis-reporting or if I have a different problem. I have the 2018-01/2018-02/2018-03 security monthly quality rollup updates approved for my 2008r2 servers, however the last one that installed was the 2017-12 update. All said servers are reporting in to the console and claim to be up to date and say the more recent update(s) are not applicable. I've just manually downloaded and installed the 2018-03 security monthly quality rollup to one of the servers so I'm not sure as to why it would be reporting not applicable. Have I missed something that needed to be done after the 2017-12 update? Any ideas please? Thanks
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Thanks for your advice guys. I also read a few articles on checkpoints and thinking it may not be what I need, but seeming as I'll only be running it for the purposes of sysprep I think it'll be fine too. After I have checkpointed, sysprepped and uploaded my master I may revert and export anyway as I think my pc is about to be pushing up the daisies. Thanks again everyone!
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Hi all. This is my first time creating a master image using a vm (used hyperv). I have got to the point where i have installed windows and all the software in audit mode but i havent yet run any software, done any customizations or sysprepped. What is the best way forward from this point so that i can come back and add any additional software in future. Do i copy the entire vm to a holding location before i customize and sysprep? Or do i use checkpoints? Im not sure the best way to go. Any advice welcome
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It usually asks for both. I just freshly imaged a mac, logged onto it fine with my "install" account (an AD account which has never had a password change) and yet after a reboot it brings up the keychain error the next time I log in with the same account. I cant just update the keychain as the password isnt accepted since it hasnt changed.
