cmanders159 Posted February 1, 2011 Posted February 1, 2011 Good afternoon, I'm having a widespread issue on all of our student's Windows 7 x64 laptops where when "shut down" is pressed, the laptop will log off and return to the Ctrl-Alt-Del prompt. This is happening on both partitions of the laptop; one connected to the domain for school use, and the other standalone for home use. I can't find any issues with the Group Policy settings or anything in Control Panel. The problem is temperamental - the same machines that are faulty one day are fine the next. There are 3 administrator desktops with windows 7 that don't display the issue. Is there something I might have overlooked? what is there that's different between our desktops and the student laptops that could cause the problem? Thanks in advance Chris Manders
john Posted February 1, 2011 Posted February 1, 2011 Have the laptops got any fancy power / system management tools on from the manufacturer? They may alter the defaults for the buttons perhaps? I know you can change various settings via GPO for what power buttons do on PCs, what the default button is in place of shutdown, for instance ours are Log Off by default. 1
Domino Posted February 1, 2011 Posted February 1, 2011 What's it set to in "Control Panel\All Control Panel Items\Power Options\System Settings"? Or by going to the power options screen and clicking "choose what the power buttons do"?
cmanders159 Posted February 1, 2011 Author Posted February 1, 2011 @john: The laptops have Lenovo ThinkVantage Power Manager installed, but there are no settings for what start > shut down does. I will try without this active when I see the problem again however, thank you. @Domino: All of the options on there are set to Sleep - there aren't any options to log the machine off when the action occurs, only Sleep, Shut down and Hibernate. The setting to require a password after wake-up is set as on.
andy_nic Posted February 1, 2011 Posted February 1, 2011 we also have this issue on windows 32bit, its very random tho , i've not found fix yet it will even do it when there is no gpo and is off domain.
cmanders159 Posted February 2, 2011 Author Posted February 2, 2011 This doesn't seem to be an issue with our power monitor software. Andy, are you having the problem on all of your win7 laptops, or are your admin ones working ok? I'm wondering if different permission levels to something unthinkable made by Microsoft are affecting it.
andy_nic Posted February 2, 2011 Posted February 2, 2011 Well they all do it randomly staff laptops and student Machines, also when I built the images the first thing I do is wipe the drive and reinstall windows, so it’s just windows 7 install, and none of the dell management rubbish.
cmanders159 Posted February 2, 2011 Author Posted February 2, 2011 hmmm. Just checked the event viewer, after a lot of trawling I've managed to find a warning with Event ID: 1073. TechNet has this to say for itself: Details Product: Windows Operating System Event ID: 1073 Source: User32 Version: 5.2 Symbolic Name: WARNING_EW_SHUTDOWN_CANCELLED Message: The attempt by user %2 to restart/shutdown computer %1 failed Explanation This event is written when a user or application attempts, but fails, to restart or shut down the computer by using either the graphical user interface (GUI) or the shutdown command. User Action If you still want to restart or shut down the computer, save any open files, close any applications that are running, and then you can: Use either the graphical user interface (GUI) or the shutdown command again. Press CTRL+ALT+DELETE, and then while pressing CTRL, click Shut Down to force a shutdown. Press the reset or power button on the computer. -------------------------------------------------------------------------------- Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see Microsoft Support. Looks like it's a dead end for now.
andy_nic Posted February 2, 2011 Posted February 2, 2011 Looks like it’s a bug, maybe with SP1 around the corner that will probably fix it. I know Microsoft did put a bit of effort in to changing how the shut down worked because they wanted it. so if a user wanted to shut down, then the user wanted to shut down not wait for a 3rd party software do whatever it was doing. 1
cmanders159 Posted February 3, 2011 Author Posted February 3, 2011 That looks like a glimmer of hope then Thank you.
neilault Posted September 9, 2011 Posted September 9, 2011 Did anyone ever find a solution to this? Our Windows 7 32bit desktops and laptops randomly still do this and they are all SP1.
stevee Posted September 19, 2011 Posted September 19, 2011 Did anyone ever find a solution to this? Our Windows 7 32bit desktops and laptops randomly still do this and they are all SP1. Same thing here too, full rollout of 600 Win7 SP1 machines and randomly sometimes they go back to CTRL+ALT+DEL instead of shutting down. Problem occurs on different hardware, board manufacturers and chipsets (AMD and Intel) and generally rebooting the machines and trying the same sequence again works fine.
ihaveaproblem Posted September 19, 2011 Posted September 19, 2011 Same problem http://www.edugeek.net/forums/windows-7/82073-logs-off-when-shut-down-pressed.html Not found a fix yet.
FN-GM Posted March 6, 2012 Posted March 6, 2012 For those who had this problem i tracked it down to Securus client causing the problem. 1
glennda Posted March 6, 2012 Posted March 6, 2012 For those who had this problem i tracked it down to Securus client causing the problem. Ah interesting - what have they said to this problem? Also what client version are you running.
FN-GM Posted March 6, 2012 Posted March 6, 2012 They havent said much, they are looking into it though. I shall check the client version. Its a pretty upto date one i know that.
glennda Posted March 6, 2012 Posted March 6, 2012 Thanks, I'll post up my version tomorrow. They spent ages telling me once that the problem I had with Mapping network drives hanging was actually a securus issue.
FN-GM Posted March 6, 2012 Posted March 6, 2012 I have had issues when it made explorer crash. Also once it decided that it didnt want to let adobe reader open.
neilault Posted March 7, 2012 Posted March 7, 2012 (edited) Could be the issue here too then as we run Securus. Mind you it hasn't happened quite so often recently since we installed the latest Securus client. Never thought that woul dhave been the cause! Current client version 7.00.25 Edited March 7, 2012 by neilault
neilault Posted March 7, 2012 Posted March 7, 2012 The Adobe Reader and Securus issue is a known problem. You have to untick the "Enable Protected Mode at startup" checkbox under the General settings of Reader.
glennda Posted March 8, 2012 Posted March 8, 2012 I've Spoken with Securus today who has given me a new Client Version (not actually looked at it yet!) which apparently addresses the issue. Although they appear to have now broken my securus device (well stopped the services anyway!)
FN-GM Posted March 9, 2012 Posted March 9, 2012 I meet the problem,too.Have good solutions? Do you have Securus? If so read the last few Posts
FN-GM Posted March 13, 2012 Posted March 13, 2012 The client that was causing the problem is Securus Client v7.00.20 v4 and updating to Securus Client v7.00.25 v7.msi fixes it.
Michael Posted March 13, 2012 Posted March 13, 2012 I can confirm it must be something installed, as I don't have this problem on any network (all kinds of hardware) and I'm not using Securus.
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