Help Desk Software

[plexer]

I have looked is that a mysql or postgres install?

 

Trouble is I can see me getting in all sorts of issues not knowing where stuff gets installed.

 

Ben

[bandgeekmafia78]

Illient SysAid is free and really easy to use. Worth taking a look at it.

[ICTNUT]

In reponse to plexer's comment above I have now released the helpdesk and can be downloaded from the link in my signature or you can grab a look here --> http://www.edugeek.net/index.php?name=Forums&file=viewtopic&t=9430&highlight=FITS

 

Cheers

[staceyh]

We use a system called iMOE, It’s a school wide system that has an IT Request module.

 

The other modules are Room Booking (booking IT rooms), School Action Plan (sets out the schools plans and who is responsible for the nest few years), Facilities Request (rubbish clearing, bulb gone), Lesson Observations (inline observation for ofsted), Document Archive (speaks for it's self) and Student Administration (Staff, Student and room timetables, registers, reports, subs.....).

 

The teacher can raise a request and get full tracking via the web interface, they can even unlock and reset a student password!

[Netwacky87]

Do you have a link to this software's homepage? i cant find it on the net?

 

Thanks

[fooby]

Does no one use WSSv3 (Sharepoint) and the Helpdesk template?

 

fooby

[john]

Does no one use WSSv3 (Sharepoint) and the Helpdesk template?

 

fooby

I put it on my WSUS box and decided it looked too OTT for the job at the time, I guess if I had more time to play then maybe it would be ok, but I find what I do at present works well. I have a form on the Intranet that when you hit submit emails it to a specified address, it works well.