karls5 Posted June 18, 2010 Posted June 18, 2010 Hi We recently bought 6 iPad's to trial in school, but we have a problem in that, when we go to the App Store on the iPad's, choose an app, press install, it as asks for the Apple ID password, then returns to the home screen, to start the download, but then comes up with the messages, "Cannot connect to iTunes Store, OK" We have tried various Wifi points in the school, different levels on Encryption, but it wont download anything, browsing the Web is fine, receiving mail is fine. The iPad's and App Store work's at home no problem. We can browse and download apps via iTunes on a Macbook fine then Sync them to the iPads. iPhones and iPod Touches seem fine also within school. It is just the iPads the won't download apps. I was just wondering if anyone has had this problem we are on EMBC.
tommccann Posted June 18, 2010 Posted June 18, 2010 I think you have been lucky and this altough this is a fault is very handy to stop people downloading crapps (crap apps)
Tricky_Dicky Posted June 18, 2010 Posted June 18, 2010 We trialled an iPad in school behind the BGFL firewall and think the problem is down to Proxys. You can specify which proxy to use on the iPad for port 80, however many things use other ports and there fore it can't negotiate around the proxy. Have you tried it at home to see if it works on a "normal" internet connection? Hopefully this will be fixed in a software update because it wouldn't even let us stream videos of any kind...
karls5 Posted June 18, 2010 Author Posted June 18, 2010 Hi Yeah, tried at home works fine. Yeah, we can't stream videos from Youtube either, but we can use iPlayer and TVcatchup. It's just strange that the iPhones and iPod Touches work fine.
gpjt Posted June 18, 2010 Posted June 18, 2010 As tricky Dicky has already said it is down to the proxy's. We manage to get everything working except for the streaming the Youtube videos. If anyone manages to sort this please post how. Karl5 i presume that the iPad allows you to search around the itunes store ok?
Tricky_Dicky Posted June 18, 2010 Posted June 18, 2010 Hi, I know what you mean, the iPhones work fine for the streaming here as well. I suppose it's just a new piece of software and they have overlooked the problem. Don't know how you log a service request with Apple but it would be worth doing. How are you getting on with the iPads in school otherwise though? Are the children/teachers liking them and actually finding them useful instead of just a gimic? Rich
karls5 Posted June 18, 2010 Author Posted June 18, 2010 Hi Yes they do, Itunes, App Store and iBooks. But no downloads from either How did you get your's working? bar, videos.
GrumbleDook Posted June 18, 2010 Posted June 18, 2010 Hi Karl ... just as an idea if you have the embc proxies set, what happens if you go onto the EMBC website and login first? Use a test EMBC account and change the filter level from 4 to 3, then 2 then 1 and then adult ...
karls5 Posted June 18, 2010 Author Posted June 18, 2010 Hi, I know what you mean, the iPhones work fine for the streaming here as well. I suppose it's just a new piece of software and they have overlooked the problem. Don't know how you log a service request with Apple but it would be worth doing. How are you getting on with the iPads in school otherwise though? Are the children/teachers liking them and actually finding them useful instead of just a gimic? Rich I've called Apple they sent me a Support article with all the ports Itunes use, called EMBC our ISP, they said they don't support them. Haven't handed them out yet, going to Staff next week to try.
karls5 Posted June 18, 2010 Author Posted June 18, 2010 Hi Karl ... just as an idea if you have the embc proxies set, what happens if you go onto the EMBC website and login first? Use a test EMBC account and change the filter level from 4 to 3, then 2 then 1 and then adult ... I'll give that a go.
karls5 Posted June 18, 2010 Author Posted June 18, 2010 Can't do that as get, "Cannot Open Page, Safari cannot open the page. The Error was:"There was a problem communicating with the secure web proxy server (HTTPS).".
karls5 Posted June 18, 2010 Author Posted June 18, 2010 I guess it's done to the way iPad's handle SSL???
karls5 Posted June 18, 2010 Author Posted June 18, 2010 Another thing that does not work is Google Earth 3.0, its fine at home
mavhc Posted October 7, 2010 Posted October 7, 2010 AIUI although iOS lets you specify a proxy per connection, it's only used by some apps, transparent proxy is probably the only way
Edu-IT Posted October 7, 2010 Posted October 7, 2010 Can't do that as get, "Cannot Open Page, Safari cannot open the page. The Error was:"There was a problem communicating with the secure web proxy server (HTTPS).". Getting the same here to on one iPad, but working fine on another.
Sean-OC04 Posted October 7, 2010 Posted October 7, 2010 I guess it's done to the way iPad's handle SSL??? The reason this is happening is because your networks firewall is blocking Apple's Certificate Server, you need to ask whoever manages your Firewall to allow "ocsp" This is the reason that HTTPS, YouTube and the App Store do not work. You might want to try to hook your iPad up to your PC and sync it, this may be a way around the problem
Edu-IT Posted October 7, 2010 Posted October 7, 2010 The reason this is happening is because your networks firewall is blocking Apple's Certificate Server, you need to ask whoever manages your Firewall to allow "ocsp" This is the reason that HTTPS, YouTube and the App Store do not work. You might want to try to hook your iPad up to your PC and sync it, this may be a way around the problem That wouldn't explain why you cannot access https://google.com and our own internal HTTPS mail though would it?
torledo Posted October 7, 2010 Posted October 7, 2010 The reason this is happening is because your networks firewall is blocking Apple's Certificate Server, you need to ask whoever manages your Firewall to allow "ocsp" This is the reason that HTTPS, YouTube and the App Store do not work. You might want to try to hook your iPad up to your PC and sync it, this may be a way around the problem would that be the case even if the identical problem were intermittent ? does anyone have these issues as described when using a transparent proxy on the LAN ? i too had thought that a transparent proxy was the only solution....
Sean-OC04 Posted October 7, 2010 Posted October 7, 2010 That wouldn't explain why you cannot access https://google.com and our own internal HTTPS mail though would it? Yes it would as Safari still requires a certificate when trying to access a secure web site....
Edu-IT Posted October 12, 2010 Posted October 12, 2010 Yes it would as Safari still requires a certificate when trying to access a secure web site.... But the certificate will come from the local server not Apple?
Sean-OC04 Posted October 12, 2010 Posted October 12, 2010 No..... Although Windows Server can issue Certificates it will have to get this CA Certificate from Apple, Google etc
torledo Posted October 12, 2010 Posted October 12, 2010 on the general point about ipad connecting through RBC/LA gateways and firewalls, as i understand it the can-get-to-youtube-but-can't-watch-any-videos is ipad specific. so either something is implemented differently in ios v4.x vs ios v3.x and/or differently between ipad and ipod touch devices, either way i don't think the response given about rbc firewalls and certificate blocking is an adequate explanation, unless you can be more specific vis-a-vis specific devices and ios versions.
mac_shinobi Posted October 12, 2010 Posted October 12, 2010 There was another thread on here somewhere - the solution was to add a few URL's to the safe list on the proxy server from what I remember
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