Google's reCAPTCHA issues

[PurpleTentacle]

Is anyone having issues with reCAPTCHA? 

 

I've been unable to access two sites protected by reCAPTCHA.

 

Did someone turn me into a robot while I wasn't looking?

[PICNIC]

14 minutes ago, PurpleTentacle said:

Is anyone having issues with reCAPTCHA? 

 

I've been unable to access two sites protected by reCAPTCHA.

 

Did someone turn me into a robot while I wasn't looking?

You using Smoothwall by any chance? We have the same issue!

 

[NegativeKillDeath]

Do you mean its just cycling and endless stream of bicycles, traffic lights, or stairs for you to identify? We had this Friday last week accessing StepLab. Using a different browser worked for our affected users. 

[PurpleTentacle]

58 minutes ago, NegativeKillDeath said:

Do you mean its just cycling and endless stream of bicycles, traffic lights, or stairs for you to identify? We had this Friday last week accessing StepLab. Using a different browser worked for our affected users. 

Yes, but Chrome does exactly the same as Edge.

1 hour ago, PICNIC said:

You using Smoothwall by any chance? We have the same issue!

 

Yes, but I excluded my IP so it isn't getting any filtering/inspection.

[PICNIC]

 

Quote

Yes, but I excluded my IP so it isn't getting any filtering/inspection.

 

Are you using the Cloud filter with secret knock?

[PurpleTentacle]

Just now, PICNIC said:

 

 

Are you using the Cloud filter with secret knock?

No, the invisible proxy / bridge.

[PICNIC]

Quote

No, the invisible proxy / bridge.

 

Sorry for all the questions  

 

Does all your traffic use one external IP?

[PurpleTentacle]

Just now, PICNIC said:

 

Sorry for all the questions  

 

Does all your traffic use one external IP?

No problem!  I appreciate you taking the time to help.

 

Yes, it does.

[denzal2k4]

We are seeing the same, any updates on a resolution?

[PurpleTentacle]

I haven't been presented with a reCAPTCHA for some days.  Just tried the site I was having issues with...  Still broken.

 

Might have to contact the site and get them to investigate it.

[JackMatthewsSH]

Hi there guys - we've had the same issue where you get re-captcha-ed over and over again. Also using a Smoothwall for filtering.

 

It was an issue before the Summer holidays, and it's just been noticed again today with staff in for exams.

 

Any updates on fixes at all? Many thanks.

[Joeloman]

The most common error is that the browser needs to be updated.

[tom_newton]

I'll dig through our support tickets and see if there's anything to escalate. 

A lot of google searches coming from one IP can trigger recaptchas but I have never seen uncompletable before.

 

[tom_newton]

Nothing obvious - if anyone who is suffering from capchas that can't be solved could ping me a ticket in, and email me the number ([email protected])

[PaddyNewman]

Got any logs/URLs attempted for vpns? Do they tie to byod/users mobiles. Rise of vpns for 'reasons' will be a factor in captchas which will likely rise when term starts...

[BlueSkies]

Just digging this one up ... is anyone else suffering from the reCAPTCHA issue.  Our seems to go in a never-ending loop of sidewalks, motorbikes and buses - no way to get through it!

 

Is there any way of stopping this from happening?!

 

 

[JackMatthewsSH]

The recommendation from Smoothwall was to remove "Google - Web search (basic mode)" from the content modification policy. 

 

I've made this change and whilst I'm not 100% sure it's been fixed, I've not heard back from the school on it re-occuring...!

 

Explanation of keeping "Google - Web search (basic mode)":
"Basic mode gives us a bit more information about the images in image search, so we can block images from sources we don't like"

[BlueSkies]

Thanks, although the school isn't a Smoothwall user so I might see whether similar changes can be made to the filtering policy. 🙂

[carnforthhigh]

We get reCAPTCHA'd constantly when signing into Google services - ChromeOS sign-in, Chrome Browser profile sign-in or signing in to individual websites using Google accounts. It subsided over the Summer break. We are using a Sophos XGS - if anyone has any ideas or even better any resolutions I'm all ears. The reCAPTCHAs we get are sometimes unreadable so as you can imagine, the students are going through multiple every sign in.

[DrCheese]

Hi

 

This is your fix

 

https://kb.smoothwall.com/hc/en-us/articles/19066938031132-Cloud-Filter-issues-with-Chrome-v134

 

It's an issue with Chrome browsers reading ahead every link. It means it ends up googling... google ad infinate.

 

 

[carnforthhigh]

I've applied the setting and will monitor - thanks

[tom_newton]

It can be exacerbated by proxies. If you have a few external IP addresses, moving to a different one might help.

[carnforthhigh]

Yes, the traffic was all going through one external IP - this has been divided up now. The issue only started when we deployed ChromeOS Flex devices out for student use - the timing of this could be a coincidence with the Chrome setting change with v134.