Papercut 2.30.9 - runs like a dog

[Sheridan]

Anyone else notice their papercut running slower and slower after each update?

 

Ours is a VM with 32gb and 4 cores and the cpu never drops below 55-60% for pc-app.exe, and the end result is the interface is so laggy as to be barely useable - if you click on the Logs page it simply won't load

 

I've gone through the usual papercut articles about performance but we seem to have everything as expected

 

Printing seems to work ok, although we're getting more and more complaints about the print client (account selection) dialogue not appearing

 

I'm reluctant to jump to v24 until a holiday so I'm wondering if anyone else had worked around this?

[kierans]

Anyone else notice their papercut running slower and slower after each update?

 

Ours is a VM with 32gb and 4 cores and the cpu never drops below 55-60% for pc-app.exe, and the end result is the interface is so laggy as to be barely useable - if you click on the Logs page it simply won't load

 

I've gone through the usual papercut articles about performance but we seem to have everything as expected

 

Printing seems to work ok, although we're getting more and more complaints about the print client (account selection) dialogue not appearing

 

I'm reluctant to jump to v24 until a holiday so I'm wondering if anyone else had worked around this?

 

We ran most builds of v23 and had no issues with performance

[andy_b]

Anyone else notice their papercut running slower and slower after each update?

 

Ours is a VM with 32gb and 4 cores and the cpu never drops below 55-60% for pc-app.exe, and the end result is the interface is so laggy as to be barely useable - if you click on the Logs page it simply won't load

 

I've gone through the usual papercut articles about performance but we seem to have everything as expected

 

Printing seems to work ok, although we're getting more and more complaints about the print client (account selection) dialogue not appearing

 

I'm reluctant to jump to v24 until a holiday so I'm wondering if anyone else had worked around this?

 

Similar here. Printing works ok, but the interface runs like treacle.

 

Has been the same for a couple of major versions for us.

[Sheridan]

I've run papercut in several jobs, all similar size and specs to match, but this one seems to be getting progressively slower. I didn't set this server up but it looks all good to me so I can't see much apart from the series of updates to blame

 

- - - Updated - - -

 

Similar here. Printing works ok, but the interface runs like treacle.

 

Has been the same for a couple of major versions for us.

 

That exactly it - works ok but from and admin point of view its a dog to navigate around

[6Foot2]

Anyone else notice their papercut running slower and slower after each update?

 

Ours is a VM with 32gb and 4 cores and the cpu never drops below 55-60% for pc-app.exe, and the end result is the interface is so laggy as to be barely useable - if you click on the Logs page it simply won't load

 

I've gone through the usual papercut articles about performance but we seem to have everything as expected

 

Printing seems to work ok, although we're getting more and more complaints about the print client (account selection) dialogue not appearing

 

I'm reluctant to jump to v24 until a holiday so I'm wondering if anyone else had worked around this?

 

Downgrade to an earlier (working) version?

[MatthewL]

Latest version is same for me. Our server is well and truely overkill and still runs like a pig.

 

Downgrade not possible, we have a working version just slow, downgrading opens up a can or works with the various fixes which were fixed and patched to been vulnerable.

[6Foot2]

Latest version is same for me. Our server is well and truely overkill and still runs like a pig.

 

Downgrade not possible, we have a working version just slow, downgrading opens up a can or works with the various fixes which were fixed and patched to been vulnerable.

 

I recall a backup/restore funtion that was internal to PaperCut (not dependant upon your network backup/restore routines)

 

Could you use this functionality to downgrade your PaperCut implementation and restore the patches that were in place then?

 

*Sorry, I can't remember the details, and I can't remember if this might work or not.

[andy_b]

I recall a backup/restore funtion that was internal to PaperCut (not dependant upon your network backup/restore routines)

 

Could you use this functionality to downgrade your PaperCut implementation and restore the patches that were in place then?

 

*Sorry, I can't remember the details, and I can't remember if this might work or not.

 

Downgrading within the same database schema should be fine: https://www.papercut.com/kb/Main/DatabaseSchema

 

Otherwise could get messy. We have never really troubleshot the problem as it is only the admin interface - while annoying it isn't a deal breaker.

[PaperCutterAl]

Hey now PaperCutter here. Can I ask that anyone experiencing a slowdown log a ticket with my tech team so they can investigate? That should not be happening. Open a ticket at support.papercut.com and, if you don't mind, mention this thread.

[ITGuyNW]

Same here but on a slightly earlier version than you. Printing fine but navigating Papercut is very slow.

[Olliedawg]

Same here.

 

Printing working with no issues. Admin pages slow to navigate. Thought it was just me so ignored it!

 

Windows server 2016 VM

4 CPU cores

16GB memory

[ovenchips]

Same here - recently got some new printers in and had to update from 21 or 22 to 24 - admin interface is slow as anything to load now

[mthomas08]

Don't know if this helps.

Our papercut this morning seems a bit better but it has been sluggish for a few months. I updated hoping it would fix it, but it didn't.

 

I'll do some digging then give support a message.

 

Our PaperCut is limited to 4GB ram at the moment, so I'll give it some more and see if it helps.

 

https://www.papercut.com/kb/Main/IncreaseMaxMemoryUsage

[Sheridan]

Its a bit random here as well - I click on the Logs page and it took 15 seconds to appear. Clicked on Options (10 seconds) and then back to logs and it was a lot quicker!

 

As long as its not just me I'll put it on the 'annoyance list' and move on....

[Michael]

I run Papercut 23.0.9 at multiple sites, 2019 VM, 4GB of memory, 6 cores - no issues.

[Sheridan]

Its one of those where extra ram is no good, ours was 4 core/16gb and I upped it to 32gb and it made it worse if anything,so its back down to 16gb which is about 60% used

 

Dare I drop it to 1/4 of the ram available instead of half

[kennysarmy]

Version: 23.0.7 (Build 68939) here

 

Don't think we have any issues.

 

Clicked the LOGS menu item and page refreshed in 3 seconds.

 

Specs of VM below.

 

 

PC stats

 

 

Hope that helps.

 

Good luck in resolving your issues.

[dapaulio]

New fresh install of v23 runs fine here.

 

Came inline with uplifting print server. Never been much of a fan implace upgrading servers and always spun up a new vm.