PaperCutterAl

Hey, sorry about the tardy response. Looks like this was addressed in the May 2025 release: Windows - Made changes so that an initialise.exe is used instead of an initialise.bat to bootstrap itself. Customers who block the running of scripts (e.g. .bat files) will now no longer need to troubleshoot why the client does not load on some computers. [PD-1523] https://www.papercut.com/help/manuals/print-deploy/release-history/#version-19xxxx

Phew this is a doozy hey. I spoke with a dev, and his response follows:

The workaround is as follows. Open the "Printing preferences" dialog of the printer in question Click the "Advanced..." button to open the "PaperCut Global PostScript Advanced Option" dialog. On the dialog, you will be able to find the "TrueType Font" setting, which "Substitute with Device Font" is set by default Choose "Download as Softfont" and close the dialogs with the "OK" buttons This will specify that all font glyphs used in documents being printed be embedded in the print data. The print data size will increase, but the fonts should be rendered as you see on the display.

Heya, PaperCutter here. I believe this is covered in the following status report: https://status.papercut.com/incidents/x6yj26kfg4cj

Heya, Papercutter here. The PaperCut Hive product team are keen to have a chat if you're interested. They're uplifting the Intune instructions and also MDM as a whole to make this experience better. They'd love to chat with you about that. Also, re the shared PC thing, according the product lead, that should work so there's potentially something fishy going on in your environment. Again, a chat with the team should get you a resolution. I'll DM you.

Hmm, PaperCutter here, I asked around at work and got this response: Based on this article, it's possible to sync users with Google or Microsoft, then SSO from those guys. This should work for PaperCut SSO, but only if the school has Google or Microsoft. Not a lot of other options to connect directly to mylogin as mentioned in the developer docs Hope that helps (I don't feel it does though).

Hey now papercutter here. I dug around re PaperCut's ParentPay integration. It's developed and sold by a 3rd-party company, iTS (who also happen to be one of our Authorised Partners). My recommendation (if you haven't already) is get in touch with your PaperCut reseller/print partner, who should be able to get you more info. It's not one of our add-ons so I don't have info on it

A timely question, @PotNoodleTech. And we are moving on from them - later this year I suspect.

Hiya, papercutter here. DWILSON1997 is pretty much spot on. There's a .bat file we use to launch a service that runs the UI. Some AV software or even things like AppLocker can block users from running bat files. We actually ship the client with an .exe version of this .bat file but there is no way to automate its use in our product. It requires changing a registry entry after install, which is not easy / reliable. If you're still dealing with this issue, I suggest opening a ticket at support.papercut.com. Alistair NOTE: I'm just passing on knowledge. I pinched this explanation from a tech. I am not brainy.

Hiya Gareth, non-technical papercutter here (fortunately I'm a Slack message away from the brainies in product and dev though). This sounds like a group policy issue, but my main question to you is - why not use Print Deploy to manage the deployment? I'm assuming you're using PaperCut MF so you should be able to dive into Print Deploy as part of your software licence: https://www.papercut.com/products/do-more/print-deploy/ Let me know if I've misunderstood your problem here.

Hiya, PaperCutter here. From a PaperCut Hive POV, advanced finishing for Chromebooks is in the roadmap but I don't have exact dates. Later this year is about as narrow as I can get at this stage. If I can get a more refined date I'll pop back. Hope that helps.

Hey now PaperCutter here. Can I ask that anyone experiencing a slowdown log a ticket with my tech team so they can investigate? That should not be happening. Open a ticket at support.papercut.com and, if you don't mind, mention this thread.

Hiya, PaperCutter here. I asked the boffins to review your code and they replied with the following. Note: I'm rubbish at laying out the code correctly: /* * Monthly color page limit * * Sometimes, a high price tag just isn't enough to discourage users from * printing in color. This recipe imposes a fixed limit on the number of color * pages a user can print per month. * * Imposing a color page quota is a better solution than separate balances for * color and black & white. Separate balances are more confusing (two accounts * to manage) and also can lead to waste. The user may for example run out of * black and white credit, and therefore be forced to print in color wasting * resources. This method (an overlayed color quota) solves these issues. */ function printJobHook(inputs, actions) { // Modify this value to change the daily color page limit. var MAX_COLOR_PAGES_PER_MONTH = 200; if (!inputs.job.isAnalysisComplete) { return; } //Is the job color if (inputs.job.isColor) { //Yes so carry on.... if (inputs.user.isInGroup("Students") { //Color, and Students - so carry on //Create a variable to track the number of colour impressions done this month var currentColorCount = inputs.user.getNumberProperty("color-per-month"); //Test to see if there is a current color count, or not (i.e. null) if (currentColorCount == null){ //There is no current colour count, which says this is the first run of this script, so set it to zero currentColorCount = 0; } //Create a variable to the current month number so we can track per month var currentMonthIndex = inputs.job.date.getMonth(); //Retrieve the stored variable for the number month this script was last run so we can determine if we've had any prints this month... var monthLastSeen = inputs.group.getProperty("color-month-last-seen"); //Test to see if the monthLastSeen has never been set (first run of this script) or doesn't equal the current month (first run this month) if (monthLastSeen == null || monthLastSeen != currentMonthIndex) { // It's a new month or never ran. Reset the current count value to zero. currentColorCount = 0; } //Add the current number of pages from this job to the overall monthly count currentColorCount += inputs.job.totalColorPages; //Will it exceed the monthly limit if (currentColorCount > MAX_COLOR_PAGES_PER_MONTH) { //It does - so cancel it var deniedMessage = "This print job has been denied. You have exceeded" + " your monthly limit of " + MAX_COLOR_PAGES_PER_MONTH + " color pages per month. Please print in grayscale."; actions.client.sendMessage(deniedMessage); actions.job.cancelAndLog("This job was denied because you have exceeded" + " the monthly color quota."); } else{ //It will not exceed the limit so Let it Be John Lennon // Save the current monthly count actions.group.onCompletionSaveProperty("color-month-last-seen", currentMonthIndex); // Note: Set is used for simplicity (see "Rate limit by department" // for use of increment). actions.group.onCompletionSaveProperty("color-per-month", currentColorCount); } } else{ //Not in the group Students, nothing to do } } else{ //Not color, nothing to do } }

Hello there, papercutter here. Your answer may lie in this KB article. Give it a whirl and let me know how you go: https://www.papercut.com/kb/Main/Senttoprinter/

PaperCutter here who knows the brainy PaperCutters. Assuming it's a Xerox EIP 1.5+ platform device: OFFICIAL ANSWER - Your PaperCut reseller should have access to the answer in the install guide. UNOFFICIAL ANSWER - That answer probably looks something like this (don't tell anyone though): To customize the logo on the headers of all PaperCut MF screens 1. Create the device's header logo as per the following specifications: Image height = no more than 55 pixels Image width = no more than 360 pixels Image file format = .png Image filename = logo.png Image file location = [PaperCut Install Location]\server\custom\web\device\xerox\1.5\ 2. Log in to the device as a test user (simple test user). 3. Verify that the device's header logo is as required. Hope that helps!