PaperCutterAl

Hey, sorry about the tardy response. Looks like this was addressed in the May 2025 release: Windows - Made changes so that an initialise.exe is used instead of an initialise.bat to bootstrap itself. Customers who block the running of scripts (e.g. .bat files) will now no longer need to troubleshoot why the client does not load on some computers. [PD-1523] https://www.papercut.com/help/manuals/print-deploy/release-history/#version-19xxxx

Phew this is a doozy hey. I spoke with a dev, and his response follows:

The workaround is as follows. Open the "Printing preferences" dialog of the printer in question Click the "Advanced..." button to open the "PaperCut Global PostScript Advanced Option" dialog. On the dialog, you will be able to find the "TrueType Font" setting, which "Substitute with Device Font" is set by default Choose "Download as Softfont" and close the dialogs with the "OK" buttons This will specify that all font glyphs used in documents being printed be embedded in the print data. The print data size will increase, but the fonts should be rendered as you see on the display.

Heya, PaperCutter here. I believe this is covered in the following status report: https://status.papercut.com/incidents/x6yj26kfg4cj

Heya, Papercutter here. The PaperCut Hive product team are keen to have a chat if you're interested. They're uplifting the Intune instructions and also MDM as a whole to make this experience better. They'd love to chat with you about that. Also, re the shared PC thing, according the product lead, that should work so there's potentially something fishy going on in your environment. Again, a chat with the team should get you a resolution. I'll DM you.

Hmm, PaperCutter here, I asked around at work and got this response: Based on this article, it's possible to sync users with Google or Microsoft, then SSO from those guys. This should work for PaperCut SSO, but only if the school has Google or Microsoft. Not a lot of other options to connect directly to mylogin as mentioned in the developer docs Hope that helps (I don't feel it does though).

Hey now papercutter here. I dug around re PaperCut's ParentPay integration. It's developed and sold by a 3rd-party company, iTS (who also happen to be one of our Authorised Partners). My recommendation (if you haven't already) is get in touch with your PaperCut reseller/print partner, who should be able to get you more info. It's not one of our add-ons so I don't have info on it

A timely question, @PotNoodleTech. And we are moving on from them - later this year I suspect.

Hiya, papercutter here. DWILSON1997 is pretty much spot on. There's a .bat file we use to launch a service that runs the UI. Some AV software or even things like AppLocker can block users from running bat files. We actually ship the client with an .exe version of this .bat file but there is no way to automate its use in our product. It requires changing a registry entry after install, which is not easy / reliable. If you're still dealing with this issue, I suggest opening a ticket at support.papercut.com. Alistair NOTE: I'm just passing on knowledge. I pinched this explanation from a tech. I am not brainy.

Hiya Gareth, non-technical papercutter here (fortunately I'm a Slack message away from the brainies in product and dev though). This sounds like a group policy issue, but my main question to you is - why not use Print Deploy to manage the deployment? I'm assuming you're using PaperCut MF so you should be able to dive into Print Deploy as part of your software licence: https://www.papercut.com/products/do-more/print-deploy/ Let me know if I've misunderstood your problem here.

Hiya, PaperCutter here. From a PaperCut Hive POV, advanced finishing for Chromebooks is in the roadmap but I don't have exact dates. Later this year is about as narrow as I can get at this stage. If I can get a more refined date I'll pop back. Hope that helps.

Hey now PaperCutter here. Can I ask that anyone experiencing a slowdown log a ticket with my tech team so they can investigate? That should not be happening. Open a ticket at support.papercut.com and, if you don't mind, mention this thread.

Hiya, PaperCutter here. I asked the boffins to review your code and they replied with the following. Note: I'm rubbish at laying out the code correctly: /* * Monthly color page limit * * Sometimes, a high price tag just isn't enough to discourage users from * printing in color. This recipe imposes a fixed limit on the number of color * pages a user can print per month. * * Imposing a color page quota is a better solution than separate balances for * color and black & white. Separate balances are more confusing (two accounts * to manage) and also can lead to waste. The user may for example run out of * black and white credit, and therefore be forced to print in color wasting * resources. This method (an overlayed color quota) solves these issues. */ function printJobHook(inputs, actions) { // Modify this value to change the daily color page limit. var MAX_COLOR_PAGES_PER_MONTH = 200; if (!inputs.job.isAnalysisComplete) { return; } //Is the job color if (inputs.job.isColor) { //Yes so carry on.... if (inputs.user.isInGroup("Students") { //Color, and Students - so carry on //Create a variable to track the number of colour impressions done this month var currentColorCount = inputs.user.getNumberProperty("color-per-month"); //Test to see if there is a current color count, or not (i.e. null) if (currentColorCount == null){ //There is no current colour count, which says this is the first run of this script, so set it to zero currentColorCount = 0; } //Create a variable to the current month number so we can track per month var currentMonthIndex = inputs.job.date.getMonth(); //Retrieve the stored variable for the number month this script was last run so we can determine if we've had any prints this month... var monthLastSeen = inputs.group.getProperty("color-month-last-seen"); //Test to see if the monthLastSeen has never been set (first run of this script) or doesn't equal the current month (first run this month) if (monthLastSeen == null || monthLastSeen != currentMonthIndex) { // It's a new month or never ran. Reset the current count value to zero. currentColorCount = 0; } //Add the current number of pages from this job to the overall monthly count currentColorCount += inputs.job.totalColorPages; //Will it exceed the monthly limit if (currentColorCount > MAX_COLOR_PAGES_PER_MONTH) { //It does - so cancel it var deniedMessage = "This print job has been denied. You have exceeded" + " your monthly limit of " + MAX_COLOR_PAGES_PER_MONTH + " color pages per month. Please print in grayscale."; actions.client.sendMessage(deniedMessage); actions.job.cancelAndLog("This job was denied because you have exceeded" + " the monthly color quota."); } else{ //It will not exceed the limit so Let it Be John Lennon // Save the current monthly count actions.group.onCompletionSaveProperty("color-month-last-seen", currentMonthIndex); // Note: Set is used for simplicity (see "Rate limit by department" // for use of increment). actions.group.onCompletionSaveProperty("color-per-month", currentColorCount); } } else{ //Not in the group Students, nothing to do } } else{ //Not color, nothing to do } }

Hello there, papercutter here. Your answer may lie in this KB article. Give it a whirl and let me know how you go: https://www.papercut.com/kb/Main/Senttoprinter/

PaperCutter here who knows the brainy PaperCutters. Assuming it's a Xerox EIP 1.5+ platform device: OFFICIAL ANSWER - Your PaperCut reseller should have access to the answer in the install guide. UNOFFICIAL ANSWER - That answer probably looks something like this (don't tell anyone though): To customize the logo on the headers of all PaperCut MF screens 1. Create the device's header logo as per the following specifications: Image height = no more than 55 pixels Image width = no more than 360 pixels Image file format = .png Image filename = logo.png Image file location = [PaperCut Install Location]\server\custom\web\device\xerox\1.5\ 2. Log in to the device as a test user (simple test user). 3. Verify that the device's header logo is as required. Hope that helps!

PaperCutter here. Random question: do you have a support ticket with us already? If so, would you mind DMing it to me? We've apparently (I'm posting on behalf of the devs) had one other instance and they're wondering if it's you. Doesn't help with your problem of course, but it'll help the dev team understand the scope of the challenge. If you haven't got a ticket with us, I'm going to point you to creating one, because they'll want more info than what you've provided. I'm super happy to share that info here for prosperity (although I don't know the exact questions they'll ask you - I'm just a random papercutter). I'm NOT trying to shift your problem offline is what I mean! Uh, so yeah, let me know if you have a ticket (via DM if that's cool) - hope that helps. Here's the technical support ticket link if you don't have a ticket in: https://www.papercut.com/contact/

PaperCutter here. Hmm a PaperCut reseller can definitely offer a a free trial. That being said, the only difference between PaperCut Pocket (which does offer a free trial) and PaperCut Hive is the embedded app and scanning. So if you wanted to get hands-on quickly with minimal fuss you could just download a Pocket trial. If it's the embedded and scanning that's tickling your fancy, you'd need to chat to a reseller. Hope that helps.

When print queues are deployed via AD, Intune, or other MDM tools it's not uncommon for those tools to sometimes lag or get it wrong. For an Intune environment, we recommend using Print Deploy to push the print queues to users. With Print Deploy, you push a Print Deploy client via Intune, and the client will reach out to the PaperCut server to get a list of print queues and drivers to install for the user. See https://www.papercut.com/help/manuals/print-deploy/roll-out-the-client/with-mdm/deploy-intune/ and https://www.papercut.com/help/manuals/print-deploy/how-it-works/ Print Deploy can push traditional print server queues, direct print queues (without a print server) or Mobility Print queues. When you opt to deploy Mobility Print queues, Print Deploy will take care of authentication. This means your computers don't necessarily have to be joined to a domain. Hope that helps.

Do you mind if I poke my nose in here on behalf of the PaperCut product team? Can I just understand your environment? Are you using Print Deploy to install the print queues or a different method like Intune or AD? Are these print server queues? When the print queues are "forgotten", does this happen for all computers or only some? EDIT formatting, every single time!

Hey now, papercutter here (the non-technical kind). I strongly urge you to open a ticket with us to see if we can help get this sorted for you. Refer to this thread and tell 'em PaperCutter Al sent you. We'll be onto your ticket promptly: https://www.papercut.com/contact/

Hey now, PaperCutter here (without technical knowledge but good at finding brainy people). We're diving deep into this one at the moment. I suggest if you're battling with this that you create a support request (if you haven't already) with our tech team so that you're kept up-to-date with progress. I'll endeavor to come back and share the resolution for the forum's posterity when it comes. Click on CONTACT SUPPORT here: https://www.papercut.com/contact/ EDIT: I just re-read this and thought I'd add some more info. We're investigating this to see if this is related to Print Deploy or whether it's a Windows behaviour affected configuration. TBH it might not have anything to do with PaperCut. But we're looking (And when I say WE I mean the brainies).

Totally agree with DGardiner on this one. The other big one to check would be that when you install the DPM you need to edit a configuration file afterwards to point it to the application server. If you skip/miss that step it will never be able to register the printer.

Ah hello again Frodo_Baggins, sorry - missed your follow up question here. For the posterity, the answer is Yes. If you have MF you can also configure account selection at the MFD instead which might be an alternative if account selection is all you care about: https://www.papercut.com/help/manuals/ng-mf/releasestation/device-mf-secure-print-release-assign-accounts-intro/ Regarding this: "I would deploy the user client but it doesn't seem to start automatically once installed." We've got a Powershell script to do this. Please contact support to get a copy: https://www.papercut.com/contact/

Are you still battling this orcward problem, Frodo_Baggins? I'm a papercutter with no technical knowledge but I know colleagues who are super brainy. Their response follows, but I urge you to work with your reseller or holler out at [email protected]. BRAINY COLLEAGUE:

PaperCutter here, I checked with the brainy guys and got this response for you: The PD Client doesn’t perform the functions of the User Client. If you need things like account selection prompts, you still need to run the User Client as well. So you run two clients on the machine: PD Client to deploy printers User Client to handle account selection Hope that helps.