SIMS Summer Update - Broken Wonde, Groupcall

[markberry]

Anyone had trouble with the latest SIMS update? It appears to have broken the link with Wonde, Groupcall etc. so broken any products that work with it! We're told it was supposed to be released in August but SIMS released it early without warning and 3rd parties haven't updated their systems in readyness!

[3s-gtech]

Huh. This may explain why our Wonde has stopped writing back. Not checked GroupCall.

[markberry]

Huh. This may explain why our Wonde has stopped writing back. Not checked GroupCall.

 

That'll be why! We use Sign-In app for writing back student lates which hasn't been working since the update. Why they didn't wait until the holidays to update, I really don't understand!

 

- - - Updated - - -

 

I think it may have also broken the link with SalamanderSoft too!

[MrEprise]

Yep, InVentry SIMS Sync wasn't working either. They've had to go back and re-compile their Sync tool with the necessary API changes.

[synaesthesia]

This is also the case for Go4Schools, who tell us it's relating to API changes for the new attendance codes

[Mini]

Technical integrators were ready but have discovered attendance writing issues in the Summer release. Awaiting SIMS.

[Tefters]

Well well well... I go to post a topic about the SIMS Summer 24 update and someone has already beaten me to it.

 

Had the patch in for 36 hours now and we are continuously seeing transaction deadlocks during register times. Our front of house staff who deal with absences and late register marks have had 10+ deadlocks since yesterday during class registration times.

 

Before the update we were lucky if we have 1 deadlock every 3 months, now we have 10+ in 24 hours and ESS closed my ticket yesterday with the closure of an explanation as to what a deadlock is, thanks, i already know what one is.

 

Is brute forced the ticket open again for investigation as I don't believe that this patch hasn't caused this issue. Also getting the Eligibility Check box constantly appearing again since the Spring 24 update, was advised the Summer 24 update would fix it but NOPE!

 

Loving Sims at the moment (sarcasm sold separately).

[howartp]

we are continuously seeing transaction deadlocks during register times.

 

Before the update we were lucky if we have 1 deadlock every 3 months, now we have 10+ in 24 hours

As a matter of interest, my data team are also seeing multiple deadlocks this week - but we haven't upgraded to Summer yet.

[Tefters]

As a matter of interest, my data team are also seeing multiple deadlocks this week - but we haven't upgraded to Summer yet.

 

Hmmm ok that's odd.

 

We were not seeing any at all, well once in a blue moon like 3 months if not more but since yesterday morning (Summer 24 patch went in Monday night) they have been getting loads and constantly being booted out as they are the victim.

 

I wonder if its a 3rd party application causing the deadlocks then, I presume like me you are probably using Wonde, Groupcall and other such applications?

Edited July 4, 2024 by Tefters

[ThatBoringBloke]

To fix the Wonde sync problem go to: Programfiles (x86) > Wonde and run wyUpdate.exe

This will update the Wonde install and allow writebacks again.

 

It has something to do with SIMS adding in new attendance codes apparently.

Edited July 4, 2024 by ThatBoringBloke

[Tefters]

Just got off the phone with GroupCall.

 

They have applied a fix their end to our account and should hopefully see data flowing through shortly so if anyone else is having issues just give them a call as they already have a fix.

[bigal06]

Yep, InVentry SIMS Sync wasn't working either. They've had to go back and re-compile their Sync tool with the necessary API changes.

 

I'm sure Inventry emailed a few weeks back and asked me to update the sync tool before the SIMS summer update? Did you do that update or do we need another update do you know?

[Tefters]

Just got off the phone from ESS and they now have identified the Eligibility Check issue.

 

Turns out they are checking to see if we are licensed on 21/04/2080 at 07:00, hopefully by that time I will be long gone!.

 

They are in the process of creating me a new post summer fix and will then do a consolidated workstation patch for all other schools.

[Tefters]

Is anyone else out there seeing frequent Deadlocks in SIMS? Since lunch we have had 20+ deadlocks and ESS seem to think it might be 3rd party apps.

[Edu-IT]

To fix the Wonde sync problem go to: Programfiles (x86) > Wonde and run wyUpdate.exe

This will update the Wonde install and allow writebacks again.

 

It has something to do with SIMS adding in new attendance codes apparently.

Out of interest if you then run the update tool again after running the update, do you get an error, rather than the usual Wonde is already up to date message?

[Tefters]

Out of interest if you then run the update tool again after running the update, do you get an error, rather than the usual Wonde is already up to date message?

 

I ran the update and it picked something up initially.

 

After that I've tried running again and its gives some sort of access permission error.

[Edu-IT]

I ran the update and it picked something up initially.

 

After that I've tried running again and its gives some sort of access permission error.

Thanks.

[dapaulio]

Inventry sent me an email saying we had to update our sims sync server before the summer release. Not heard anything from Wonde/group call or any other extractors.

 

Iv done my inventry update but yet to push sims update just yet.

 

I may wait a little longer now

[markberry]

Turns out they are checking to see if we are licensed on 21/04/2080 at 07:00, hopefully by that time I will be long gone!.

 

By then I think SIMS will be long gone!

[howartp]

Turns out they are checking to see if we are licensed on 21/04/2080 at 07:00, hopefully by that time I will be long gone!.

By then I think SIMS will be long gone!

...with SIMS Next Gen coming soon...

[markberry]

...with SIMS Next Gen coming soon...

 

 

Reminds me of when I 1st started back in 2000 and most of SIMS was still in DOS modules and they spent years telling us SIMS.Net is coming soon!

[jezi55]

I would be careful it looks like this update is now blocked for some reason or it is for us. Inventry have been great and resolved the issue for us yesterday still struggling to find a fix for go4schools.

 

Error trying to save file: Error downloading "https://inbound.wonde.com/wonde-client-updates-check?update=wyserver.wys&from=2.7.0.0&args=%urlargs%": The remote server returned an error: (403) Forbidden.

[synaesthesia]

Go4Schools don't seem to have much interest in updating anything really - can't stand it!

[howartp]

Inventry LiveChat have confirmed theirs is fixed and customers can now update SIMS if they haven't already.

 

I'm about to contact Wonde and GroupCall and ask the same question.

[howartp]

Inventry LiveChat have confirmed theirs is fixed and customers can now update SIMS if they haven't already.

 

I'm about to contact Wonde and GroupCall and ask the same question.

 

Groupcall confirmed they've updated XPorter and we may proceed with the update.