SBB and Office 365

[cullingsh]

We have a number of websites not working across a number of schools. Every time I ring, I get a naff holding statement, same as the on the hub - currently 'a fix will be implemented in 72 hours'. Vague, and doesn't help us or those we relay the same information to. Trying to speak to someone other than frontline support gets no-where.

[TFishwick]

There's also a vague reference on their status Portal

[andy_b]

Same problems today. No sign of the ticket that was setup when I called. The ticket I manually raised on the portal has no updates.

 

You'd think not being able to access M365 and DFE sites (amongst others) correctly would elicit some kind of response.

[icechris]

DfE sites are not loading for us on SBB either. Microsoft loaded slowly but is working.

[Jonah]

We’re seeing similar issues trying to access Smoothwalls Cloud portal from schools on SB, schools with others ISPs are fine.

 

Does mean staff cannot review Smoothwall Monitor events, so something of a safeguarding issue! @SchoolsBroadband

[themightymrp]

I've had no response to the ticket I raised either. As you say, you'd think it would be treated as more urgent

[SchoolsBroadband]

Morning folks.

 

Sorry for the late reply. I have been out of the office most of the week.

 

Ref issues to some DFE sites and the Purple Mash issue on the status portal we believe there is an issue with content delivery network related to Amazon.

 

We have worked closely with Purple Mash engineers and execs who use Amazon to host their services. They are investigating with Amazon as to what the underlying issue is.

 

We don't think it's a geo ip locator issue as it's happening from various different net blocks we have when trying to access some Amazon hosted AWS services.

 

To be clear we are not blocking nor have any routing issues to Amazon and do a heck of a lot of traffic to them.

 

We are trying to contact Amazon also to help them resolve what we believe is their issue as is Purple Mash.

 

The status portal will be updated shortly adding to my comment.

 

Ref Microsoft. We are aware of a completely different issue and are working to resolve this. An update will appear on this soon.

 

No connectivity should be completely down. If this is the case with your individual school please call the help desk as per usual.

 

We'll keep you updated via the portal.

 

Thanks

 

David

Edited March 13, 2024 by SchoolsBroadband

[Alastairb25]

What exactly is Purple Mash?

 

The Microsoft issue is a huge problem for us, connectivity to Microsoft service is critical.

The response time to fix is something that will be questioned internally at SLT level as it directly affects the School day

 

Thanks

[sigma]

What exactly is Purple Mash?

 

The Microsoft issue is a huge problem for us, connectivity to Microsoft service is critical.

The response time to fix is something that will be questioned internally at SLT level as it directly affects the School day

 

Thanks

 

Its an portal to primary school online curriculum activities. Versions used to be locally installed from CD's years ago.

Edited March 13, 2024 by sigma

[LeMarchand]

On Mon and Tues I was unable to download from MAC, but that seems to be working now. Maybe it's fixed?

[woody81]

I've just had a response from Schools Broadband to say it might/should be resolved and to test. I can confirm the AQA website is working and I've not seen any Microsoft 365 issues in the last 30 minutes.

[whartomt01]

this is working for me now too - https://services.signin.education.gov.uk/

[sigma]

I've just had a response from Schools Broadband to say it might/should be resolved and to test. I can confirm the AQA website is working and I've not seen any Microsoft 365 issues in the last 30 minutes.

 

OSmaps.com is loading again.

[TFishwick]

Were back here too

Everything working as it should

 

 

I shall return to the shadows where I belong and post... nevermore...

[sigma]

Did anyone get a proper explanation of what the problem was?

[SchoolsBroadband]

It was a routing issue from a CDN. We worked with them and also Purple Mash (an education application hosted on AWS) that initially highlighted the issue to us and fixed it a few hours ago.

 

Thanks for your patience.

 

Dave

[andy_b]

Dfe sign in working as expected.

 

M365 seems to be ok now - bit harder to tell

[sigma]

It was a routing issue from a CDN. We worked with them and also Purple Mash (an education application hosted on AWS) that initially highlighted the issue to us and fixed it a few hours ago.

 

Thanks for your patience.

 

Dave

 

Many thanks, but it was the Microsoft issue that affected us. What was the cause of that?

[icechris]

No connectivity should be completely down. If this is the case with your individual school please call the help desk as per usual.

 

 

Our school has been down since Saturday. It was reported by myself at 7.45 am on Monday and the infant school also reported it in the morning as well. We are now online again but only thanks to Virgin Media Business who I called on Tuesday and have spent the last 24 hours investigating and resolving the outage. In the 48+ hours since you have been aware of the issue I have had TWO automated API messages about fixes for slow internet speeds. Not one message in response to my updates, not one message to say we're investigating or contacting our suppliers. I tried calling the helpdesk on Monday afternoon for an update and was sent to a voicemail - no-one followed up. I also tried calling Tuesday morning and first call was not answered, second call the agent tried transferring me twice to another department but then cut me off.

[dapaulio]

Oddly we have had 365 issues Iv not been able to explain suddenly happen o one of my site I manage. The only site that is with schools broadband. When I saw this post I wondered if anyone else having odd interment issues with teams etc