SchoolCloud /Roombooking have an outage in case this helps anyone

[BFCIT]

Exceptionally unstable for me, one minute I can get onto Room Booking as Admin, next minute I am receiving connection errors. Really poor and last thing we all need at the start of term!

[callbe1]

I'm not planning on telling everyone on site just yet, but our Room Booking System appears to be running pretty smoothly now. Will give it a couple of hours just in case!

[robjduk]

Can you make bookings though? Mine lets people log in but even as an admin in the backend, we get a popup saying a sync is in progress and to wait 15 minutes.

[mdrabble]

Nice to see they have changed the IP addresses used for LDAP!

 

Looks like SSO now working - especially once I changed to the new addresses.

[TechMonkey]

Ours is up, I can make a booking but no imported lessons from MIS

[jtotheb]

Nice to see they have changed the IP addresses used for LDAP!

 

Good spot! The addresses on the admin portal page where you would actually configure and test it are currently wrong. New addresses have been added to their KB.

 

https://support.roombookingsystem.co.uk/article/104-how-to-set-up-ldap

[Pico]

Thanks for the updates about the IP addresses. Our sync was not working because the new IPs weren't listed in our whitelist for the API.

 

It's now working

[Mako]

Checked the service status this morning, only "Calendar Feeds" is having a major outage, but I can't even load by Booking System page.

 

Seems like it's completely down again.

[robintech]

Down for us as well, managed to get in as admin once but took 40-50 seconds to load

[nwkeene]

The status page has come to life now with more info... https://status.schoolcloud.co.uk/ But can't get on here as an admin...

[neb1355]

Down again for us... :-(

 

At what stage should we be asking for a partial refund on our subscription?!

[DrCheese]

Now getting MS SQL errors - They're clearly... not having the best of months.

[MACIT]

Yep down again, Dont know about everyone else but I want some money back we are now in our 6th working day of disruption. I had a feeling this would happen when is was sold, The guys that created it must be wetting themselves with laughter as they drive around in their Aston Martins having sold a such fantastic and reliable system. Such a shame to see all that goodwill destroyed by well, I'm just going to come and out say it "Incompetence"

 

Does anyone know of another system? because this is ridiculous, god help us when parents evenings comes round.

[denzal2k4]

Edulink One if you have SIMS is fantastic does everything from parent comms, Online Parents evenings, remote register access, forms, clubs. Pretty cheap too from what I remember.

[MACIT]

That would involve using Sims, and to be honest I would rather jump into pit of angry snakes with just my swimming trunks on.

[BKGarry]

If you are not using SIMS, it may be worth looking at whether your MIS Provider has any functionality, My impression from cursory meetings and displays is that other MIS's have close to this functionality within them if you have their parent portals.

[Simcfc73]

Wish I'd found this earlier.. just jumped into Room Bookings and I can't even download the SIMS client.

[Jowley]

I'm able to log in but the status page is suggesting 'Partial Outage' still - another day of fun?

[fiza]

I wonder whose idea it was to do a major upgrade in the second week of the new term? I know the product is international but I bet the majority of customers are UK based.

I have already emailed them asking about compensation but have not received a reply.

I did receive a "How likely are you to recommend Room Booking to a friend or colleague?" email !!

[Mako]

I've managed to successfully get on SchoolCloud and run a Bromcom sync, so that's all working.

 

Room Booking is operational but very slow.

[BFCIT]

Does anybody have a copy of the SLA for TES/Room Booking System that they would be happy to share? Thanks

[neb1355]

Does anybody have a copy of the SLA for TES/Room Booking System that they would be happy to share? Thanks

 

I think a lot of us would be keen to see that! Haha.

[Ex-MGSTech]

https://www.schoolcloud.co.uk/product-terms-and-conditions.asp

[robjduk]

is the booking system considered fixed yet? No update on their status page for 2 days and although it seems to be working, I'm reluctant to tell staff its ok to use until I get an all-clear from them (as we've seen it working in the past week before only for it to fail again).

 

In a world where SIMS exists, I'd vote this is the most annoying educational product this term.

[BFCIT]

Similar position here Rob, I had consistent admin access a week or so ago and advertised that our team would make bookings for staff in the short term...then it stopped working for us too, egg on face moment!

I'm holding off until I can be 100% sure its working reliably.