ABTutor V9 - Disconnecting clients

[Netwacky87]

Hi all,

 

Anyone got ABTutor v9 and anyone seeing their clients constantly disconnecting and have to restart PC or service to get it working again? Clients drop like flies!

 

Thanks

 

Mart

[mikeprice]

I had this many years ago - obviously on a much older version of AB

 

However - running ipconfig/flushdns would often make it find them again

 

it was actually not a problem with AB - but a problem caused by dodgy wifi connection between laptops and the server - hence they dropped their DHCP address and got a new one - but AB/the teacher computer - still had the old IP address

 

try the flushdns command - if that fixes it (even if only for a while) then you have a network problem maybe

[vyperz]

Yup , we've got 9.3.2 and it loses PCs from groups, disconnects when you are connected to them .. seems to be worse than the last release Edited October 1, 2020 by vyperz

[Netwacky87]

I had this many years ago - obviously on a much older version of AB

 

However - running ipconfig/flushdns would often make it find them again

 

it was actually not a problem with AB - but a problem caused by dodgy wifi connection between laptops and the server - hence they dropped their DHCP address and got a new one - but AB/the teacher computer - still had the old IP address

 

try the flushdns command - if that fixes it (even if only for a while) then you have a network problem maybe

 

Oh nah this is totally ABTutor's issue, seeing it on most PCs and soon as you restart the ABTutor service, it comes back online for a day or two!

[kennysarmy]

Does anyone SYNC their AD groups to ABTutor?

 

We've had issues where it does n't always pick up PC's and it can be random from day to day when it sycns which ones might be missing - we've ended up setting the SYNC time to 0 minutes once it's right to stop confusion.

 

Also we SYNC our Users and this is also failing with an error "Error: C:/ProgramData/ABTutor/Server/state/database/core.sqlite3: FOREIGN KEY constraint failed Unable to fetch row" which apparently is because there is a user it's previously sycn'd who is no longer in AD - but this is not the case...so that's also annoying!

[Netwacky87]

Sadly, not the same software it once was!

[AJWhite1970]

AB v7 was the last stable version, anything after that has just been beta software at best...

[maxrebo]

AB v7 was the last stable version, anything after that has just been beta software at best...

I agree

 

V9 hasn't been great at all, since they went to a server client setup weve had lots of complaints.

 

It still has to be one of the best software purchases I've ever made though!.

Saved me so much time when I first started this job.

[3s-gtech]

V8 is okay, though the client sometimes needing a service restart to connect can be annoying. Not seen anything that makes me want to move to v9.

[AJWhite1970]

I'm still using v7 controlling 400 Win 10 pc's. Occasionally gets stroppy if I'm elevating a prompt but other than that works fine

[2097]

We have had the following issues

 

Original v9 was unusable without a SSD

 

They then changed something and it sorted that out , and it mostly works ( we also now use SSD's)

 

problem i am having still is...

 

If a machine is left on for more than a few days, It will show offline ( we have some machines on constant for VPN/Remote desktop)

 

Also the server software , Starts to slow down randomly.. It then causes the AB teacher software to crash. I have to reboot the 2019 server to get it working ok again.

 

Another sad thing is with it being server based i cant now turn the machines on with WOL , but i suppose you could say thats the limitation of my meraki switches

. With v7 because it was non server based the teacher could turn on their classroom machines because they were on the same vlan.

 

 

On the plus side.. The management of v9 Groups / Users / classrooms is SOO much better than v7

 

Love the fact they just use their AD usernames to login and you can assign a class that way

 

another thing i like is as we use RDS , it shows all sessions on them servers. Im pretty sure in v7 it just showed a blank login screen !

 

We have just been sent the latest beta 9.3.3. . Hopefully it solves the crashing issue ( which is my main problem as it seems quite random)

Edited October 8, 2020 by 2097

[victory2015]

Sadly after many years we moved to Netsupport recently.

[vyperz]

 

Another sad thing is with it being server based i cant now turn the machines on with WOL , but i suppose you could say thats the limitation of my meraki switches

. With v7 because it was non server based the teacher could turn on their classroom machines because they were on the same vlan.

 

Ours is server-based and I have each group to WOL each day - works well Aruba/HP switches

[Jaan]

There was i bug in the last version that affected WOL. It's been sorted in the latest release. We were affected by it. Works now

[2097]

There was i bug in the last version that affected WOL. It's been sorted in the latest release. We were affected by it. Works now

 

I think my meraki switchs dont like Cross VLAN WOl