gpjt Posted February 13, 2019 Posted February 13, 2019 (edited) Can anyone recommend some Remote Access software that will enable me to remote to users clients to help with support issues. As we're part of a growing MAT it would be really useful to have some software that I can instigate a remote session with the user, so that i can help them much more efficiently and easily. It would need the facility to: Instigate remote support through Internet (ideally without the need for an installation of software) Ability to give the user a code/link to initiate the remote support Be able to install on servers for always on access Edited February 13, 2019 by gpjt
gpjt Posted February 13, 2019 Author Posted February 13, 2019 Does it? Interesting especially as I could do with changing our safeguarding software I'll have another look at them
DavR Posted February 13, 2019 Posted February 13, 2019 I've used CentraStage with great success in the past, has VNC and RDP options for remote takeover, and does a load of other management and remote action options. Pricey though. Only thing I will say is avoid the on demand stuff, that download an exe into user local data to make the connection. We have a supplier that insists on using something like that (LogMeIn or GoToMeeting variant? I forget now) and it gets caught in the firewall every time they try and remote in. I can't add a rule for it, because the exe is never the same twice...
Jcx500 Posted February 13, 2019 Posted February 13, 2019 Yeah, good thing is you can Group computers with it as well
gpjt Posted February 13, 2019 Author Posted February 13, 2019 Does it? Interesting especially as I could do with changing our safeguarding software I'll have another look at them Thank you! I've heard Centrastage isn't cheap and ideally without the need of an installer would be ideal! I've had one site have issues as they can't run .exe's due to network configuration and therefore poses a problem. Worth looking at though as it would be so useful.
colly72 Posted February 13, 2019 Posted February 13, 2019 Netsupport DNA. Remote control, plus great safeguarding tools. 1
sat_s Posted February 13, 2019 Posted February 13, 2019 TightVNC - https://www.tightvnc.com/ - free to use and easy to implement
gpjt Posted February 13, 2019 Author Posted February 13, 2019 TightVNC - https://www.tightvnc.com/ - free to use and easy to implement Don't think that would be ideal as a client would be needed on all the devices wouldn't it? Then i for see issues of getting through firewalls etc.
DavR Posted February 13, 2019 Posted February 13, 2019 To be honest, most of the best tools are going to be an installed client on each device IMO. Then configure your firewalls accordingly. Click to meet stuff can be a bit hit and miss. 1
gpjt Posted February 13, 2019 Author Posted February 13, 2019 Thought that might be the case, LEA cover firewall and getting changes incurs extra costs and loads of hassle! What i want is clients on servers at the sites and maybe a few for admin PC's who i know will benefit from the support. Then if there were other users needing me to see what they are seeing then i can initilise a session to help out. As you all know on here, what they are saying they see and what is actually on the screen can be the difference between a few minutes sorting or hours trying to direct them to the right place or even implementing the correct fix or advice
DavR Posted February 13, 2019 Posted February 13, 2019 Do you have RDP access to your servers? If external firewalls are outside of your control, you could always have an RDP to a server, then use that as jumping on point to then VNC across the network, using a classic VNC client. If you're up against LEA firewalls outside of your control, your first step will probably need to be to find out what remote access services they will permit. We're an LGfL school, and they are red hot on blocking remote access services.
RichWildWolf Posted February 13, 2019 Posted February 13, 2019 You can try Quick Assist that is built into windows 10? That supports one time codes and works over the internet. Not sure which version you have to be on though.
yac2016 Posted February 13, 2019 Posted February 13, 2019 Senso.Cloud will do what you require and then cover your safeguarding. You can see all the schools at a top level and remote on to any station from and device. Works great on cheomebooks as well.
Courtney_Impero Posted February 13, 2019 Posted February 13, 2019 Does it? Interesting especially as I could do with changing our safeguarding software I'll have another look at them Hi @gpjt, We would be more than happy to explore this with you. Please feel free to send me a PM with your details and I can get a member of our account management team to get in contact with you. Many Thanks, Courtney @ Impero 1
Sylv3r Posted February 13, 2019 Posted February 13, 2019 We use https://www.connectwise.com/software/control for our accessing our primary school servers remotely. Can be setup on workstations either on demand or to run each time. There's options to download and run an .exe, java etc.
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