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ExamWritePad

ass17

By ass17
in Educational Software

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Driftingashore

Driftingashore

Posted
Posted

Anyone know where I can obtain the most recent free version prior to the buyout? We purchased this year, but if the shakedown will continue next year I’d like something to fail back to..

bknaggs

bknaggs

Posted
Posted (edited)
15 hours ago, Driftingashore said:

Anyone know where I can obtain the most recent free version prior to the buyout? We purchased this year, but if the shakedown will continue next year I’d like something to fail back to..

Read back a few posts...

Edited by bknaggs
  • Like 1
  • 2 months later...
  • 1 month later...
kennysarmy

kennysarmy

Posted
Posted

Just a heads up that we were not sent a reminder to renew our ExamWrite Pad site licence and of course it expired just before an exam!!

 

People who are on the paid for version may like to check their expiry date and ensure they make contact with the team : [email protected]

  • Thanks 1
ovenchips

ovenchips

Posted
Posted

Not long after you've posted that, they've just sent me a generic email reminding me to renew - you might have made them realise a thing or two perhaps!

---

 

Hi,

We’re reaching out with a quick reminder that your school’s ExamWritePad licence may be due for renewal soon.

ExamWritePad is the trusted word processor for exam access arrangements, built to meet JCQ and Cambridge requirements. It ensures your students can work in a secure, offline environment that supports their normal way of working — with features like autosave, customisable settings, and full compliance across the board.

To keep your centre exam-ready, please send your purchase order to [email protected].

If you need any support, advice, or technical help with ExamWritePad, our team is here for you — simply email [email protected] and we’ll be happy to assist.

You can also find out more about ExamWritePad’s key features here:
👉 www.texthelp.com/en-gb/products/examwritepad/

Best regards,

  • Like 2
msi_school

msi_school

Posted
Posted

Does anyone have a reliable contact number for text help, we purchased this a month ago and have not received a license file.

 

I have emailed, Finance, tech support and the general info with no response and they don't seem to answer their phones or respond to a answer phone message.

kennysarmy

kennysarmy

Posted
Posted

We've installed their latest version v25 and are finding it takes up to 25 seconds to get to the start-screen, our previous version was only taking 3-4 seconds, anyone seeing the same behaviour?

This is only for our locked down exam accounts, seems fine in general :(

 

 

  • 1 month later...
garethEds

garethEds

Posted
Posted

Just had to pay £499 for our renewal. Won't be doing that again next year. No reminder either - just a big window telling me the licence had run out. What we need is someone to write a new version - copy the software and open source it.

  • Like 2
  • 1 month later...
GraySkull

GraySkull

Posted
Posted
On 05/11/2025 at 10:02, kennysarmy said:

We've installed their latest version v25 and are finding it takes up to 25 seconds to get to the start-screen, our previous version was only taking 3-4 seconds, anyone seeing the same behaviour?

This is only for our locked down exam accounts, seems fine in general :(

 

 

did you ever find a fix for this issue?  We are experiencing them same problem

Bhavesh78

Bhavesh78

Posted
Posted
1 hour ago, bigstan48 said:

 

I found that you needed this file installed https://aka.ms/vc14/vc_redist.x64.exe before installing the examwritepad.

 

I have downloaded and installed it on my machine. Still no luck. If I remember correctly, there is an installation file, but there is no installation file in the free ExamWrite folder.

thimon

thimon

Posted
Posted

What was the last free version number? I’ll see what old installers I have, as I usually keep all the different version installers. 

kennysarmy

kennysarmy

Posted
Posted
16 hours ago, GraySkull said:

did you ever find a fix for this issue?  We are experiencing them same problem

 

No, students have just learnt to wait.

 

Our last correspondence with them was:

 

Hi Jeff,

I understand, thank you for letting me know. My apologies that we weren't able to find the cause quicker for you.
I will close your case.
I will ask Matt to take a note of this and continue exploring independently on his end to see if any replication can be made that leads to future improvements for this issue.
If anything more comes from this I will give you a courtesy email to let you know.

Kind Regards,
Joseph MiddletonTechnical Support EngineerT. +44 28 9442 8105
 
 
Maybe raise the issue with them and feel free to qoute us as having similar issues : Balcarras School.
 
 
Bhavesh78

Bhavesh78

Posted
Posted
On 11/02/2026 at 19:23, thimon said:

What was the last free version number? I’ll see what old installers I have, as I usually keep all the different version installers. 

The one I have is ExamWritePad_FREE_v2302042338 

Space_Munkey

Space_Munkey

Posted
Posted
On 12/02/2026 at 07:50, kennysarmy said:

 

No, students have just learnt to wait.

 

Our last correspondence with them was:

 

Hi Jeff,

I understand, thank you for letting me know. My apologies that we weren't able to find the cause quicker for you.
I will close your case.
I will ask Matt to take a note of this and continue exploring independently on his end to see if any replication can be made that leads to future improvements for this issue.
If anything more comes from this I will give you a courtesy email to let you know.

Kind Regards,
Joseph MiddletonTechnical Support EngineerT. +44 28 9442 8105
 
 
Maybe raise the issue with them and feel free to qoute us as having similar issues : Balcarras School.
 
 

 

To add to this, I spoke with support also and they advised that it could be due to Printers not being able to be contacted properly OR the networked permissions may be applying differently now because of Windows 11.

 

Which is frustrating to hear because we are having issues with printers not being found (been an on going problem ever since the drivers install cve years ago) and I have seen some funny network drive problems that only occur now due to the upgrade to W11...

 

I assume you guys have confirmed all of these things for your environments however and the issue perists?

Space_Munkey

Space_Munkey

Posted
Posted
On 19/02/2026 at 17:12, thimon said:

What version of EWP are you running? I think we’re a little behind, however don’t want to update now! 😂

 

We're running one of the latest builds 25.4.2?

 

We had an exam this morning, frustratingly we don't look after the exams laptops and they're kept locked away in the exams office and the officer was off over the holidays... meaning they hadn't been turned on since the update was deployed out or in the lead up to the exams..

 

Queue all the devices (thankfully only 6), suddenly pulling down the update mid-exam, breaking saving, PDFs and printing 😂. Some chaos ensued, but we got it sorted... the REALLY interesting this was that prior to the upgrade, the version 24.xxx still froze for a minute or two inititally, but soon loaded. 25.4.2 however literally took about 10 minutes of the exam to sort itself out...

Very very interestingly, if you open a saved EWP file, it will load INSTANTLY. I'm now wondering whether I might just create a template save file and save this to all exam folder areas so that the invigilators can load these and leave it on the candidate details page...

 

I'm going to report it over to texthelp-everway-whoever-owns-it-now anyway.

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