woodham Posted October 10, 2017 Posted October 10, 2017 https://www.facebook.com/search/str/parentpay/keywords_search aparentlly its a national internet issue , strange how its only affecting there site anyone know anymore please? cheers Andy
Steve21 Posted October 10, 2017 Posted October 10, 2017 Looks like BT are making it even worse Will be interesting to see the outcome of "why" it happened Steve
pete Posted October 10, 2017 Posted October 10, 2017 Started about 11:44 today, looking at our logs. ParentPay helldesk don't know when it'll be back up. EE were/are also having problems. We noticed issues sending calls through to EE mobiles/towers from our landlines about midday. We route via Chess.
XiJ Posted October 10, 2017 Posted October 10, 2017 Issues for me yesterday getting on capita DBS service and today too. Seems to be ssl related And even my (not that smart it seems) alarm having trouble (like a 110 decibel alarm sounding.
Sylv3r Posted October 10, 2017 Posted October 10, 2017 We had issues with our SIP lines through BT today from around 10:30ish and my mobile on EE has been hit and miss all day too dialing in and out.
eddyc Posted October 10, 2017 Posted October 10, 2017 ParentPay has even made it on to the BBC website now ParentPay website unavailable for school meal payments - BBC News
Dos_Box Posted October 10, 2017 Posted October 10, 2017 My son was saying his ParentPay account wouldn't let him have lunch today, but his sisters was fine. They both go the same school.
MkII Posted October 11, 2017 Posted October 11, 2017 My son was saying his ParentPay account wouldn't let him have lunch today, but his sisters was fine. They both go the same school. In our school ParentPay works offline and syncs at the end of the day. It's down to the discretion of the canteen if they let pupils go into debt if there's not enough credit. Ours will only refuse food in extreme circumstances. 1
Fazza Posted October 11, 2017 Posted October 11, 2017 Luckily we don't use ParentPay here but if we did it's the Schools policy not to let a child go hungry so if this happened to us a child would not be turned away from having a meal. 1
pete Posted October 11, 2017 Posted October 11, 2017 It looks like they've shifted provider - yesterday they were on Six Degrees, this morning they're with Incapsula.
Fazza Posted October 11, 2017 Posted October 11, 2017 It looks like they've shifted provider - yesterday they were on Six Degrees, this morning they're with Incapsula. If that's true then they clearly dont value their customers as that should be done out of hours.
pete Posted October 11, 2017 Posted October 11, 2017 If that's true then they clearly dont value their customers as that should be done out of hours. Giving them the benefit of the doubt, they were mostly completely down so maybe they switched provider to get up again? Having said that, yes - I've known them to do maintenance in the working day.
benIT Posted October 11, 2017 Posted October 11, 2017 It's a biggy [ATTACH=CONFIG]45722[/ATTACH] Steve How did you get the data for the map? Can you put any site into that to see who impacted? Thanks ben
CAM Posted October 11, 2017 Posted October 11, 2017 (edited) Still down today? I'm getting ERR_EMPTY_RESPONSE or PROXY ERROR 20 from Incapsula. EDIT - Nope, it's back! Site having a funny moment. Edited October 11, 2017 by CAM
caffrey Posted October 11, 2017 Posted October 11, 2017 Been on and off here too, looks like there was a certificate issue earlier
Steve21 Posted October 11, 2017 Posted October 11, 2017 Still upd and down here too, looks like it's been put behind a proxy/CloudFlare style to try to avoid the hosting issues http://www.parentpay.com - Connection failed Error code 20 The proxy failed to connect to the web server, due to TCP connection timeout. Steve
pete Posted October 11, 2017 Posted October 11, 2017 Yeah, we're still seeing intermittent timeouts and 503s today.
hallb15 Posted October 11, 2017 Posted October 11, 2017 I've just received the email below from Parentpay: ParentPay Service Update 11/10/17 12:15 PM ParentPay is currently experiencing intermittent service interruptions. We are working to resolve the issue as soon as possible and can only apologise for the impact this may be having on some parents and school staff. We will continue to update you. ParentPay Support. ParentPay Group. London. Coventry. Bude. Worthing. Registration number: 04513692 To opt out of future communications click here
gaz350b Posted October 11, 2017 Posted October 11, 2017 I still had the trace route open from last night. At some ppint they changed the IP address their site was resolving to by 1 IP address. Within 30 mins the site was back down again. Today it’s switched to be routed through a ddos protection service. my money is on a ddos attack, which I assumed from very early on as the site would come online for short periods. A lot of us here have experienced it and sadly I suspect is the doing of one of our very own students.
itdep Posted October 16, 2017 Posted October 16, 2017 Our School's canteen system hasn’t synched with ParentPay since last Tuesday 10th. I’ve emailed them and rung them twice now and they’ve said that over 1000 schools are affected and they’re working through them one by one. I suggested that they put a latest technical news section on the administration part of their website so we all know the current status and they said oh that’s a good idea! They haven’t done this though (of course) so it meant I had to ring again this morning to be told that they are still looking into it. I asked for them to email me the current status so I could pass it on to the Bursar, but they haven’t done this either. Looks like I may need to try and contact their Chief Executive if we’re not back on soon. Anyone else in the same boat?
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