Mr_Jiminy Posted June 14, 2017 Posted June 14, 2017 Can anyone recommend an electronic request log for facilities? We've previously been using a butchered version of SharePoint WSS, however this has now been retired.
synaesthesia Posted June 14, 2017 Posted June 14, 2017 Ours is the very poorly named Every which I think is related to TES. 1
Mr_Jiminy Posted June 14, 2017 Author Posted June 14, 2017 Ours is the very poorly named Every which I think is related to TES. This has come up on my radar
localzuk Posted June 14, 2017 Posted June 14, 2017 We're rolling out Sitehelpdesk-FM for our trust. 1
Mr_Jiminy Posted June 14, 2017 Author Posted June 14, 2017 Ours is the very poorly named Every which I think is related to TES. Does it allow staff to log requests for the site managers?
jthompson Posted June 14, 2017 Posted June 14, 2017 Ours is currently SP2010 as well, but I guess any email-based ticketing system could be bent to your needs. We use osTicket for a couple of helpdesks here (including our IT helpdesk) and I had plans to set one up for the site staff as well, but I never got around to it. 1
Mr_Jiminy Posted June 14, 2017 Author Posted June 14, 2017 We're rolling out Sitehelpdesk-FM for our trust. Excellent find, I'll have a look into this.
localzuk Posted June 14, 2017 Posted June 14, 2017 Excellent find, I'll have a look into this. Bear in mind it isn't a whizzy Web 2.0 product - it is very much last gen, and it has its foibles, but the company have been very helpful so far with me.
TomFreeman Posted June 14, 2017 Posted June 14, 2017 +1 for every here, good system really, we've also looked at School Asset Manager which has this function in it as well.
crispybits Posted June 14, 2017 Posted June 14, 2017 We just added the site team as an extra team on our existing IT ticket system (OSTicket) and gave them a "site tickets" email address. If you're already running a ticket system for IT stuff that seems a much simpler way (if possible with whatever you're using) than a whole new package. 1
mb2k01 Posted June 14, 2017 Posted June 14, 2017 Ours use the same Helpdesk product as our IT, Science, Media and Print Services - Kayako - and just have separate departments and email queues set up for each.
localzuk Posted June 14, 2017 Posted June 14, 2017 Ours use the same Helpdesk product as our IT, Science, Media and Print Services - Kayako - and just have separate departments and email queues set up for each. How do you justify the high cost of such a system? For the 10 staff that'd have to use it here for IT and Estates, we'd be paying £2700 a year for the feature level we'd want. Whereas we bought Sitehelpdesk for £3400 total, plus a 15% per year maintenance cost (£510 per year). Things like Kayako interest me, but the bosses would balk at a yearly subscription cost. 1
webman Posted June 14, 2017 Posted June 14, 2017 I built a free and open source app for this purpose a while ago, called SiteJobs. You may need a bit of technical knowledge to get it up and running though. 2
synaesthesia Posted June 14, 2017 Posted June 14, 2017 Does it allow staff to log requests for the site managers? Yes, it has a single sign on bit which we have on all staff desktops and they can log calls easily with it. Just works.
Passat1983ICTech Posted June 14, 2017 Posted June 14, 2017 why don't you setup web base excel form on site do it that way much easy way of dong this
RLR Posted June 14, 2017 Posted June 14, 2017 We've recently setup our SIMS team and Maintenance team with Spiceworks. They seem to be getting on fine with it.
NB9457 Posted June 14, 2017 Posted June 14, 2017 I use the free version of Freshdesk, staff send their requests to an email, which then creates a ticket on the Help Desk. Very simple system, but very efficient and effective. I love it. 1
southhamster Posted June 14, 2017 Posted June 14, 2017 I use the free version of Freshdesk, staff send their requests to an email, which then creates a ticket on the Help Desk. Very simple system, but very efficient and effective. I love it. Also integrates with g suite if you use that which is neat.
bossman Posted June 14, 2017 Posted June 14, 2017 I built a free and open source app for this purpose a while ago, called SiteJobs. You may need a bit of technical knowledge to get it up and running though. Yes you did @webman and years later its still working as intended I would like you to know! Sweet 1
deano3693 Posted June 14, 2017 Posted June 14, 2017 We use Spiceworks as well for our IT Helpdesk, Our Cover Helpdesk and our Site team are just about to move over too it!
Liam Posted June 14, 2017 Posted June 14, 2017 There are loads of helpdesk threads. Granted not all related to site staff but same principles apply. We have osticket at our place. Works a treat.
gomalley Posted June 16, 2017 Posted June 16, 2017 I had Kayako at a previous school, but before they changed their pricing and removed the self hosted perpetual licence option - so that was not so bad, but wouldn't but it now - currently running OSTicket for IT across 10 sites and will be adding Premises to it later in the year with its own email as someone else said. There are bits around display of ticket list that OSTicket doesn't do I would like, but not at the expense of Kayako now
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now