Liam Posted June 29, 2017 Posted June 29, 2017 Os ticket is customisable. I had my web guy change bits to colour code things like priorities and change columns etc. Ours looks cool now. Manage engine now offer theirnstandard service desk for free! It's very good.
gomalley Posted June 30, 2017 Posted June 30, 2017 Os ticket is customisable. Yea, I've done a couple of bits on ours, but unfortunately not got a "web guy"!
HTCPCP Posted June 30, 2017 Posted June 30, 2017 We use a google form, that goes onto a staff viewable (but not editable) google sheet. All embedded on the staff intranet, so students can't play around with it. (also tracks staff email address too for when they are in 'such a rush' that they can't type their name in the box...
HBPS Posted June 30, 2017 Posted June 30, 2017 I am trialing Microsoft Teams planner in O365 worth a shot for free
googlemad Posted June 30, 2017 Posted June 30, 2017 osTicket is good but it requires quite a lot of set up to get it how you want it, but our Estates department hated the idea of jobs coming through tickets as they just preferred the good old 'just get the stuff fixed' workflow!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now