Schools Broadband - Anyone else having Internet issues today?

[Edu-IT]

Is this related to the maintenance carried out last night, by any chance? @SchoolsBroadband @RobMason

[Spence_101]

Another start to an academic year, and another set of problems. Our internet is currently intermittent or not working at all. No update from the staff despite several emails and a phone call this morning,

[RobMason]

Another start to an academic year, and another set of problems. Our internet is currently intermittent or not working at all. No update from the staff despite several emails and a phone call this morning,

 

If you drop me a PM with your case number I can make sure it is being looked at for you,

 

Thanks,

 

Rob

[Tech1]

Anybody else still having issues? We have the full school back in today and rather than having positve responses over the 7 weeks worth of work that's been done during the summer I am getting complaints about the Internet having Intermittant issues. I have raised a ticket with SB.

[Spence_101]

Anybody else still having issues? We have the full school back in today and rather than having positve responses over the 7 weeks worth of work that's been done during the summer I am getting complaints about the Internet having Intermittant issues. I have raised a ticket with SB.

 

Still having issues since last week... exactly the same thing. Slows down to a halt at times, other times it's slightly faster. Very frustrating

[snagrat]

Still having issues since last week... exactly the same thing. Slows down to a halt at times, other times it's slightly faster. Very frustrating

 

We have the same issue at several customers.

Support don’t seem to interested and just ask us to do speed tests all the time.

[IrritableTech]

We had a ticket open last week which I have asked to be reopened this week. Sluggish loading times, occasional timeouts and gmail unable to send email until its retried a couple of times. Perhaps Rob or David could comment?

[CyBeRkId2002]

Our issues have now dragged on for a week with no end in sight! Do not seem to be taken seriously or any urgency in resolving the issues that are impacting T&L and the running of the school (our end of time finances had to be delayed a day due to being unable to access our banks website) on a daily basis! Glad we are off in October as we have had nothing but issues for three years, despite proimises of better service at regular intervals.

[SchoolsBroadband]

Morning all,

 

first my apologies for the radio silence. We've done some major upgrades to the core and Lightspeed solution over the summer all of which have been 100% successful apart from the most recent one.

 

Some Lightspeed (not Netsweeper as this is not affected whatsoever and continues to have 100% uptime) are having intermittent issues. Following continued dialogue with Cisco and Lightspeed we have some emergency work being planned for this evening and an additional reconfiguration over the weekend which will stop these intermittent issues. We are not going to do this work during working hours as that would likely cause problems for more customers whilst the work occurred.

 

Comms will be sent via normal channels very shortly.

 

To confirm not all Lightspeed customers are affected and no Netsweeper customers are affected.

 

If you need to discuss please send me a PM / email or call me on my mobile which many of you have.

 

Thanks for your patience and I'll post an update tomorrow morning.

 

Dave

[SchoolsBroadband]

Hello everyone,

 

if you were experiencing any issues as described in the last couple of threads then these should now be resolved. We'll update those affected via the usual channels this week.

 

For those that constantly read this thread please note it has not affected all customers, just a specific subset of Lightspeed customers.

 

We are sorry for the inconvenience this caused. If you still have any issues please contact our support department. Alternatively I'm more than happy for you to send me a PM and I'll help get your issue resolved personally.

 

Thanks

 

Dave

[clockend25]

Issues today? They seem to be swamped and aren't answering calls.

[SchoolsBroadband]

We've split our support team into taking inbound but part of them dedicated to calling customers who had raised a fault to ensure that this has now been resolved. The average waiting time is still only a few minutes with most calls still getting picked up straight away.

 

Thanks

 

Dave