Helpdesk software

[Badzeye]

Hello all,

 

Ive made my return to IT support in education after working for a small MSP for a while. One thing I really loved using there was the CRM system which kept track of tickets and projects you created. I was just wondering if anyone has any experiance using similar software preferably ona budget within schools? Were a school of baout 800 kids and have just become a MAT and im sure I will be involvd with the other school before long so would like to have somewhere to have all my thoughts and keep track of projects im working on, rather than on a piece of paper.

 

Thanks

[hardtailstar]

Spiceworks - Its free! https://www.spiceworks.com/

 

A lot of us on here have it.

[FN-GM]

One word - Spiceworks

[yac2016]

Freshdesk is brilliant and free for up to 3 users.

[theeggmaster]

Spiceworks Cloud version is free also (link)

[Badzeye]

Thanks ill have to check those out and get the staff to actually use it...

[dhutchinson]

We've been using OP SmartDesk for our helpdesk. https://www.opsoftware.net/op-smartdesk-great-for-customer-support-ict-help-desk-and-asset-management/

[kearton]

We use ManageEngine ServiceDesk Plus, which is free.

[Mr_Jiminy]

We use ManageEngine ServiceDesk Plus, which is free.

 

We've been considering this... How has it worked out for you?

Edited January 5, 2017 by Mr_Jiminy

[mowgli82]

I came across this the other day, not tried it though:

 

https://plumsail.com/sharepoint-helpdesk/

[skell]

We use SDP. We all hate it, but its free...

[synaesthesia]

We used and liked OPSmartDesk but decided to go free to OSTicket - very happy with it, very flexible & customisable.

[kearton]

We've been considering this... How has it worked out for you?

 

Yes, we love it. It does everything we want it to, and more. Our 10000th ticket should be logged today or tomorrow. (We're giving the user who logs it a small prize)

[Mr_Jiminy]

We use SDP. We all hate it, but its free...

 

Care to explain why?

[skell]

The interface is unintuitive and you can't create a conditional workflow for tickets. But its free.

[NB9457]

Another for manage engine, better than some of the paid solutions I've seen too!

[Arcolite]

We used to use ManageEngine SDP but the last few years we've been using a Dell KACE Management Appliance (now Quest KACE).

 

Not only does it do our Helpdesk, but it also does Assets, Inventory and Application Deployment, Patching and Scripting via an Agent.

[MatthewL]

ManageEngine isn't bad, even got a mobile app like Spiceworks so you can access it on the go providing you have access. Some former colleagues who have setup have the paid for version of ManageEngine and it does have some nice add in's which is good in a corporate world especially around audits etc.

[mrbios]

There's never one helpdesk that does it all >_<

 

I want and prefer the change control functionality in SDP.

I prefer the overall look of spiceworks, not to mention the additional functionality like network monitoring.

I want the booking system functionality in OPSD.

(There's other things too that i've noted while looking through them all, but i can't remember waht they were...but each one had positives and negatives)

 

I want all the best bits of all 3 in one product damnit!!!!....

[CAWJames]

OSTicket here osTicket :: Support Ticket System | osTicket been using it for ages, and works really well as a standalone helpdesk with AD integration

[mortimerj]

Yes, we love it. It does everything we want it to, and more. Our 10000th ticket should be logged today or tomorrow. (We're giving the user who logs it a small prize)

 

were they happy with their prize?

[kearton]

were they happy with their prize?

 

Very! (there's a massive smile under that pixelation )

[fiza]

We've been considering this... How has it worked out for you?

 

We use manageengine servicedesk plus for our primary school to log calls.

 

Works a treat.

[ADMaster]

I use webhelpdesk they were acquired by solarwinds a few years ago. It used to be free for 1 tech, not sure if that is still the case. It is very customizable and does asset and parts inventory.

When I made the decision it was between them and sysaid, but our LEA used webhelpdesk so that's what I went with.

[mukz]

I use webhelpdesk they were acquired by solarwinds a few years ago. It used to be free for 1 tech, not sure if that is still the case. It is very customizable and does asset and parts inventory.

When I made the decision it was between them and sysaid, but our LEA used webhelpdesk so that's what I went with.

 

Prices have now jumped crazily however. We still use it though as it does exactly what we need it to do.