Windows 7 logging off when "shut down" is pressed

[cmanders159]

Good afternoon,

I'm having a widespread issue on all of our student's Windows 7 x64 laptops where when "shut down" is pressed, the laptop will log off and return to the Ctrl-Alt-Del prompt.

This is happening on both partitions of the laptop; one connected to the domain for school use, and the other standalone for home use.

I can't find any issues with the Group Policy settings or anything in Control Panel.
The problem is temperamental - the same machines that are faulty one day are fine the next.
There are 3 administrator desktops with windows 7 that don't display the issue.

Is there something I might have overlooked? what is there that's different between our desktops and the student laptops that could cause the problem?

Thanks in advance

Chris Manders

[john]

Have the laptops got any fancy power / system management tools on from the manufacturer? They may alter the defaults for the buttons perhaps?

I know you can change various settings via GPO for what power buttons do on PCs, what the default button is in place of shutdown, for instance ours are Log Off by default.

[Domino]

What's it set to in "Control Panel\All Control Panel Items\Power Options\System Settings"?

Or by going to the power options screen and clicking "choose what the power buttons do"?

[cmanders159]

@john: The laptops have Lenovo ThinkVantage Power Manager installed, but there are no settings for what start > shut down does. I will try without this active when I see the problem again however, thank you.

@Domino: All of the options on there are set to Sleep - there aren't any options to log the machine off when the action occurs, only Sleep, Shut down and Hibernate.
The setting to require a password after wake-up is set as on.

[andy_nic]

we also have this issue on windows 32bit, its very random tho , i've not found fix yet it will even do it when there is no gpo and is off domain.

[cmanders159]

This doesn't seem to be an issue with our power monitor software.

Andy, are you having the problem on all of your win7 laptops, or are your admin ones working ok? I'm wondering if different permission levels to something unthinkable made by Microsoft are affecting it.

[andy_nic]

Well they all do it randomly staff laptops and student Machines, also when I built the images the first thing I do is wipe the drive and reinstall windows, so it’s just windows 7 install, and none of the dell management rubbish.

[cmanders159]

hmmm. Just checked the event viewer, after a lot of trawling I've managed to find a warning with Event ID: 1073.

TechNet has this to say for itself:

Details
Product: Windows Operating System
Event ID: 1073
Source: User32
Version: 5.2
Symbolic Name: WARNING_EW_SHUTDOWN_CANCELLED
Message: The attempt by user %2 to restart/shutdown computer %1 failed

Explanation
This event is written when a user or application attempts, but fails, to restart or shut down the computer by using either the graphical user interface (GUI) or the shutdown command.

User Action
If you still want to restart or shut down the computer, save any open files, close any applications that are running, and then you can:

Use either the graphical user interface (GUI) or the shutdown command again.
Press CTRL+ALT+DELETE, and then while pressing CTRL, click Shut Down to force a shutdown.
Press the reset or power button on the computer.
--------------------------------------------------------------------------------
Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see Microsoft Support.

Looks like it's a dead end for now.

[andy_nic]

Looks like it’s a bug, maybe with SP1 around the corner that will probably fix it. I know Microsoft did put a bit of effort in to changing how the shut down worked because they wanted it. so if a user wanted to shut down, then the user wanted to shut down not wait for a 3rd party software do whatever it was doing.

[cmanders159]

That looks like a glimmer of hope then :P

Thank you.

[neilault]

Did anyone ever find a solution to this? Our Windows 7 32bit desktops and laptops randomly still do this and they are all SP1.

[stevee]

Did anyone ever find a solution to this? Our Windows 7 32bit desktops and laptops randomly still do this and they are all SP1.

Same thing here too, full rollout of 600 Win7 SP1 machines and randomly sometimes they go back to CTRL+ALT+DEL instead of shutting down.

Problem occurs on different hardware, board manufacturers and chipsets (AMD and Intel) and generally rebooting the machines and trying the same sequence again works fine.

[ihaveaproblem]

Same problem
Logs off when Shut Down is pressed

Not found a fix yet.

[FN-GM]

For those who had this problem i tracked it down to Securus client causing the problem.

[glennda]

For those who had this problem i tracked it down to Securus client causing the problem.

Ah interesting - what have they said to this problem? Also what client version are you running.