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How do you do....it? Thread, What Phone system do you run? in Technical; Just looking at some options. Given the state of our wiring VOIP is the only solution... but the details.... well.. ...
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    What Phone system do you run?

    Just looking at some options.

    Given the state of our wiring VOIP is the only solution... but the details.... well.. that's where the devil lies. So may I ask how you do it?

    Manufacturer/model:
    How many handsets/endpoints:
    Installation cost:
    Maintenance cost:
    POE Switch/rackmount inline injectors or Desk PSU's?:
    Business Hours only, or 24/7?:

    TIA.

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    DaveP's Avatar
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    We are in the same position as you. We will be deploying VOIP soon. However I don't have any details as senior staff are making all the decisions.

    Wish me luck?

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    Domino's Avatar
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    Considered MS Lync?

    If you've an EES agreement should be relatively cheap.

    We use an Asterisk server with a Digium ISDN card in, that does the format conversion for the phone lines. that then plugs into lync mediation/front end servers. Provides lync client softphones for most users, with some having Polycom handsets either PoE or USB connected. Also provides video conferencing and remote usage (which is handy for remote users or when on the road - a laptop with an internet connection gets you your land line). also user presence persists across MS products (outlook, sharepoint, etc)

    So:

    Manufacturer/model:Microsoft/HP/Digium
    How many handsets/endpointsver 3500 (across 10 geographic sites)
    Installation cost: installed by us
    Maintenance cost: maintained by us
    POE Switch/rackmount inline injectors or Desk PSU's?: PoE switching where neccessary
    Business Hours only, or 24/7?: 24/7

    there's also third parties which will offer install/maintenance.
    Last edited by Domino; 20th February 2014 at 09:47 AM.

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    psydii (25th February 2014)

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    What Phone system do you run?

    We put in a mitel system over the summer - was about 28k inc vat .

    80 handsets all running from our Poe Switches - plus 7 WiFi handsets also included Oak call reporting

    Controller has a resiliency package in it too (dual PSU/ raid hard disks ).

    We pay about 2,300 a year in maintenance

    Had it installed by Lloyd's IP after a very comprehensive tender - drop them an email .
    Last edited by jszkudlapski; 20th February 2014 at 09:48 AM.

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    psydii (25th February 2014)

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    Ric_'s Avatar
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    Lync! (Domino's numbers give the full details).

    I also deployed it in the school I used to work in... licensing is pennies and it is relatively easy to deploy yourself.

    I also looked at Mitel and upgrading the Avaya system in the school and neither was as cost effective or feature rich as Lync. My only mistake was the PSTN gateway I chose was rubbish - the Asterisk boxes we use are far better. Where we required 'common room phones' (basically MS speak for a phone in a room rather than on someone's desk) I used Snom 300 handsets - excellent build quality and cheap as chips.
    Last edited by Ric_; 20th February 2014 at 09:51 AM.

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    psydii (25th February 2014)

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    john's Avatar
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    Another for Lync using the stats provided by @Domino

    Where I was before I had a Avaya BCM with about 70 endpoints, including some IP ones. (Before someone goes that is a Nortel product it was originally a BCM but a F/W upgrade kit turned it into Avaya system and thus was badged that and supported with Avaya kit)

    Manufacturer/model: Avaya/Nortel BCM 450
    How many handsets/endpoints: ~75 Mix of digital, IP and some analogue for Fax and Door Controller
    Installation cost: Original price for the kit was about 17K, we internally replaced about 80% of the existing wiring for phones (was not installed as part of the system was re-used)
    Maintenance cost: ~3K a year including a range of handsets and different levels of support on different parts EG priority care on the main system and IP modules (as our 2nd site would be cut off without it) but other parts standard care.
    POE Switch/rackmount inline injectors or Desk PSU's?: PoE Switches for the IP Phones, Analogue adapters were by PSU with them and Digital phones from the system.
    Business Hours only, or 24/7?: Answered in maintenance bit.

    However if doing it again now, I'd go for Lync without a doubt its perfect

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    psydii (25th February 2014)

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    localzuk's Avatar
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    Manufacturer/model: Asterisk and FreePBX running on Ubuntu. With Grandstream handsets.
    How many handsets/endpoints: 40ish
    Installation cost: About 3k
    Maintenance cost: None.
    POE Switch/rackmount inline injectors or Desk PSU's?: A mix of PoE switches and desktop PSUs
    Business Hours only, or 24/7?: don't know what you're asking here.
    Last edited by localzuk; 20th February 2014 at 12:23 PM.

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    psydii (25th February 2014)

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    If I put a phone system in again I would go down the Avaya route, put several systems in at sites over the years and cannot fault the stuff. I have a good working relationship with the company I use and at the place I am at now the use Avaya, would not go anything else personally.

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    Have you considered 3CX? From previous experience it works out cheaper than most systems and works with a variety of handset manufacturers/models. Some of the other systems lack choice when it comes to handsets unfortunately

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    3CX is good, had a quick look at the software, for some of the features I needed you need to purchase a license to use it.

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    3CX here. We use a company called Tri-LAN for support. It is saving us a fortune as we are also using a SIP trunk. Has a heap of features which come as standard that most premium systems charge the earth for.

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    Manufacturer/model: Mitel
    How many handsets/endpoints: 47
    Installation cost: 3100 for the ICP, around 1000 for licences and 600 for SIP provisioning (did the instal and config myself as I've worked on Mitel before)
    Maintenance cost: 1500 for 3rd party support.
    POE Switch/rackmount inline injectors or Desk PSU's?: POE Switch with the PC's patched into the handset.
    Business Hours only, or 24/7?: Business only with a night service setup

    After installation I have been playing with Lync, installed this 2 summers ago and was impressed. As much as I like the Mitel platform I'd go down the Lync route now. Seen it working with Polycom and was impressed at how great a unified comms package it is.

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    psydii (25th February 2014)

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    Quote Originally Posted by bclarke View Post
    3CX here. We use a company called Tri-LAN for support. It is saving us a fortune as we are also using a SIP trunk. Has a heap of features which come as standard that most premium systems charge the earth for.
    +1 We also use Tri-LAN and 3CX. Both are absolutely brilliant. From memory to replace the whole phone system cost us 10,000. That included the licence for 3CX, 100 phones and the SIP gateway. We did all the wiring ourselves, which wasn't too bad as we have quite alot of copper in place anyway. The system paid itself back in 18 months compared to the maintenance costs of the old system.

    The 3CX system is just so easy to use - you install it on an existing windows server and then manage it via its web interface. Can't fault it.

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    psydii (25th February 2014)

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    I'm a little new to the looking after our current phone system but it's an Alcatel system thats been in for 7-8 years, works fine just sits and does. Management software is terrible and doesn't come with any default reporting software.

    Am i right in thinking that a system like 3CX would run over a SIP on our current internet connection meaning we dont need the multiple ISDN lines etc?

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    Ric_'s Avatar
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    @dave.81 Destroy the Alcahell with fire!!!!! That is what we are ripping out to replace with Lync.

    Regarding ditching the ISDN lines, you have options.... the simplest option is to keep your lines and put in a gateway device (either an appliance or an Asterisk box with line cards).

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