russdev

. The connection issue message is when the Impero proxy can't find the internet. Have you had any connection issues recently also what version of Impero are you running. As for add-in if call support they can help diagnose the issue. Russell

Cool Sounds like a .net issue and windows updates refreshed the .net install.. Russell

If pm your details I will get one of support guys to ring you etc.. Have you added Impero to your A/v exceptions? Russell

Hello Machine A is PC that is trying to do the remote control Machine B is PC that you are trying to remote control Check firewall on machine A can you do file transfer as uses similar things in the backend code. Can you remote from machine b to machine A? Russ

Just seen this fyi I can say GFI languard so good Impero & GFI partnered up. GFI LanGuard SDK Selected by Impero Software to Improve Classroom IT Management and Security Russell

No problem anytime. Russell

Hello Feel free to bother us If you raise a ticket (or PM me your details and I cna raise it) as we have a exe that can run that will let us know what we need to change in the code to get it work for you. Russell

Hi That happens if the Impero Client Service is crashing. If look on root of the C drive and see if there is a critical errors text file. However as said one user account does it follow them around if not then it is machine based more than likely otherwise more than likely something with the profile maybe corruption somewhere. If it does not follow them around Then first thing to check is .net if XP then reinstall or vista or above then follow this How to repair the .NET Framework 2.0 and 3.0 on Windows Vista - Aaron Stebner's WebLog - Site Home - MSDN Blogs. Next uninstall remove the Impero Directory and reinstall. Russ

I just wanted to say thank you for all the posts the data has been very useful. Regards Russell

Quick ad-hoc survey. What is most common printer you have and how many. Just want to get idea on what printers are common these days in schools. Cheers Russell

Hi If raise a support ticket as BHO enables fine via GPO on other sites no problem so raise it and if need be support guys will pass it up to me... But KB article here will help. http://www.imperosoftware.com/knowledgebase/Troubleshooter/Guide/50170 However make sure you enable: •Administrative Templates -> Windows Components -> Internet Explorer -> Automatically enable newly installed add-ons Russell Edit: Think found support ticket you raised so make sure is aware of this thread etc..

Hi First I am no fancy city lawyer so won't go into legal side. However.... Impero has solved this if want to get approval from person you are monitoring. Create a staff user group in Impero and then under group properties you can under action on remote control choose a number of options disable, ask and auto deny and ask and auto allow. Secondly under group properties can make Impero workstation disable itself and again can be done for just certain users by using user groups.

Hello At moment we you can remote control and listen to default audio recording device (so you could change that on the machine to be the system wide sound etc). However as part of the broadcast not at moment. Russell

As said before if had any trouble then pm your details and can look into it for you. Russell

Default lists really designed for primary schools something as company we are looking at. However wait for next version added a useful feature that might help.. Russell

Just for everyone information. Since version 3502 we do not rewrite the proxy address. It caused to many issues with off site laptops etc. Russell

Hopefully the power management window should have everything you need if not through do let me know what is missing.. Russell

I believe Mike posted on your ticket but thought I would a reply in case someone looking in the future.. Might be worth trying the following.. - make sure that C:\Windows\TempXMLSerialize is got rights with everyone. - check the .net config file to make sure temp folder is set to C:\Windows\TempXMLSerialize and no other software has rewritten its location. Located at C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\machine.config Then search for tempFilesLocation and make sure it saying this tempFilesLocation="C:\Windows\TempXMLSerialize" Russ

If want Impero to block other browsers on the entire network under group properties make sure that untick the box that says Filter Only Internet Explorer. Regards Russell

We have seen that with Sophos before If PM me your details I will get one av experts in support to give you a call..

Hello You get multiple imperoclient.exe running in each session however should not have a spike if give support a call one of guys can remote and take a look (alt PM your details and will arrange a call to you) Russ

If on a machine that got the issue if you uninstall and reinstall Impero as if Kaspersky had picked us up as a false positive then might of corrupted the installation. Russ

Hi Even though out of support contact guys on the support desk and they will get you the install files for 2.3.6. Russell

Hello Got this on there site (Trusted Zone: how to create exclusion rules) However if having issues then contact Support desk at Impero and we can remote in and take a look and see if we can help you. Russ

Ok you don't need network discovery if don't mind not get list prepopulated as then as OP said you can just connect to domain using our app and select the machines. Also of course can deploy by GPO but remember as a software developer we have to account for lots of different network setups and there are some schools out there that have 400 PCS and no AD domain for example... Russell