TRobinson

Hi, The only 78" ActivBoard that has the built in Amplifier and Speakers is the 378 Pro. In 87", there is the 387 Pro and the AB500 that has the Amplifier and Speakers built in. The AB500 is the latest release of ActivBoard and has pen and touch capabilities. For more info have a look at Promethean Planet - Interactive Teacher Community, Interactive Whiteboard Lessons and Resources, Online Lesson Plans, Teaching Resources - Promethean Planet

The nearest place to you that I would recommend is... Projector Repairs, Cleaning & Maintenance | TP Matrix Projector Repairs They are a "Sanyo" authorised repair centre.

Hi, The best thing for you to do is contact our technical support department using the Promethean Kb form here If you can include the product code and serial number of your ActivBoard then one of our agents will be able to inform you of the warranty status and if out of warranty will be able to advise further.

Hi, Given that they were tested and found to be fully functional on the installers laptop, the first thing to determine is what is different on your machines. My first thought would be that this could be a "permission" issue or that you are using an older version of the ActivDriver (just for info, the sound uses standard windows drivers) First up, can you log in as full admin and test for interaction, failing that resolving the issue, please can you check the ActivDriver version by selecting the ActivManager icon on the System Tray and selecting Control Panel, the version will be displayed in the bottom left hand corner of the window. Whilst you are in there check that "mouse" is selected on the pens tab and not "pen"

Hi Steve, Most likely cause is that the wrong drivers are installed for the Keyspan adapter, one way to check would be to attach another serial device to see if this works with the keyspan. You need to check that there is a Win 7 driver out there or try the one off the CD. This may sound like a silly question but do you need the kepspan adapters, are your ActivBoards the serial only model (early 1st generation) or are you running long cable runs (if so makes sense why you are) but I tend to find that people started to use these when the boards had previously been attached to serial only PCs and then moved to USB models. If you have our second generation of boards you can leave the serial cable in place to deliver power to the board electronics and then simply attach a 5m USB lead to the USB socket on the board electronics. Let me know your product codes and I can confirm.

Sorry Steve, been in meetings. The fact that the reg key is being written to would indicate that the calibration points are being picked up but for some reason the mouse pointer still isn't being controlled, do the values change if you select points other than the targets, if not this could be a permissions issue (are you logged in as full admin) Another thing to check, if you click on the ActivManager icon in the system tray and choose "Control Panel", and then under the "Pens" tab can you make sure that "Pen Mode" is set to "Mouse"? You may need to reboot if you have to change this setting. Failing that, can you ensure that the projector is the only display device attached to the desktop and there are no remote desktop "mirror" displays present in Device Manager before rebooting a trying to calibrate again.

Hi Steve, It could be that you have 2 instances of the ActivDriver installed (one being much older and hence causing a conflict) You say that you are manually installing the driver but before you do so is it possible to check if there is an older version installed on the image? Have a look if ActivSoftware\ActivDriver folder exists in Program Files or if a process called ActivControl is running in Task Manager.

Hi, It's advisable to keep a record for the Licensing of each install - Think Pete's suggestion is a good one - Thanks Pete

Hi, At present we can only supply the Standard Laptop Shelf but I believe that the "Lockable" Laptop Shelf will be available circa end of August/early September

Promethean hardware installation/distribution and Maintenance survey Promethean would like to ensure your experiences of installing, maintaining or distributing Promethean hardware are at the highest quality level. To achieve this target, we would appreciate if you could spend 5-10 minutes to share your opinions and experiences by completing a survey. Your feedback is invaluable to help us improve product design and make your experience easier and better. • If you have the experience of installing or maintaining an ActivBoard or Promethean projector, please find the survey here: https://www.surveymonkey.com/s/installation1 • If you have the experience of distributing Promethean hardware, please find the survey here: https://www.surveymonkey.com/s/distribution1 It would be great if you could ask your colleagues who have the relevant experience to finish the survey too. Your participation is very much appreciated!

Hi Pete, I have raised this internally as an Enhancement Request. The ID number is 11015esc

It may be best if you contact our support team with your product code and serial number via the Promethean Kb Contact Support Form They will be able to check whether the board is still in warranty and advise further

Hi Pete, Unfortunately there isn't a "universal" pen that will work on all our ActivBoards - the new generation of boards work at a different frequency to what they did previously hence the reason for the new style pen - not sure if it helps but the colour of the Teacher pen matches the colour of the ActivBoard 300's extrusions.

Is the activboard recognised by the driver - if you click on the ActivManager Icon in the system tray and select "control Panel" does the board appear in the list on the hardware tab? If so what version of firmware does it have? If not do you have any exclamation marks in device manager?

So the issue appears to remain in this room - did you confirm whether the issue occurs in MS Paint/ActivInspire as suggested earlier? The ultimate test is to exchange the board with a working one from another room to see if the issue follows the board - we need to isolate the issue if we can as at present there are too many variables.