I am posting this on behalf of a colleague in another school in West Yorkshire.
The school in question's current senior technician is leaving before Summer. *They are considering a number of options for the way forward. *They will be in BSF in under 2 years, and so are unsure if they will be able to fill the position with a full-time member of staff for such a relatively short
period.
They currently have an internal help-desk, who handle the first line of support, user management, consumables etc. *The network is very stable, requiring minimal maintenance bar normal house-keeping. Client PCs are old, and take up more time than anything else. *Several elements of the network are maintained by external suppliers (firewall, connectivity, SIMS, thin client servers).
Should they:
- Get an external company to look after the server support AND a lower-level in-house tech to repair clients, monitor backups, look after imaging, make the appropriate support calls etc
- Get an external company to have a more hands-on role supporting the network as a managed service
- Try and employ a full-time tech with full responsibility for the network and not use an external company
Other options?
I can see myself being back here in a week or so offering an employment opportunity on their behalf, just not sure what level yet.
Thanks for any input,