PhilNeal

This is why we don't output this number in reports.

Please drop me a note so I can follow this up - [email protected]. We need more info from afflicted sites.

Not heard of any issues but will ask.

Sorry I don't have any documentation. I would look on the ICO web site as they have some plain text explanations.

There is a huge difference between allowing third parties to use the information (and say contact your parents/pupils) and holding it on your behalf. With appropriate contracts in place a company can act on your behalf and be your data processor - you remain the controller.

Our latest line of enquiry is firewall blocking a continuous connection.

"explain to SLT it is not your remit and you haven't been trained in the use of the Sims applications, you just maintain the infrastructure server which the software runs on." Alternatively, seize the opportunity to become a member of the SLT. I know a lot of techs that have risen to very senior positions through their knowledge of what a MIS can achieve and helping the school to become very effective.

There is a handbook available on MyAccount. Search for Year+End and its in the second page of publications. There's one for primary & one for secondary.

Update for schools experiencing CPU maxing. This is only affecting a small number of schools. We believe that the issue is being caused by a bug in the MS Azure Buzz and have raised a support call with MS.

If you are having max out then please contact our support desk as we are trying to bottom this out. It could be a port issue.

Yes if your support team has released it.

You'll need far more than a pulse to qualify, including broad shoulders and a huge brain! However we'd welcome experienced, very smart applicants from schools.

@Griff since you are local you should pop in sometime and have a chat to the team. Thanks to @winng for making contact. We think we are getting closer to the remaining issues. We had been expecting the resolution of the MS Azure bug to fix the obscure issues experienced by ~7 schools. The Azure bug caused occasional malformed messages to be trapped by smart firewalls (please don't ask as I couldn't explain) However whilst solving some school's issues it hasn't resolved them all. In the frame now is SIMS Services Manager which services the Teacher App, InTouch etc. Whilst >1000 schools have deployed this a handful are getting connection issues. Hopefully we will bottom this out soon.

@winng - just to repeat please let me have details so I can follow up. The app is literally running in several hundred schools now so I'd like to get to the bottom of your issues.

Please drop me an email [email protected]

A general enhancement patch is being distributed now which should noticeably increase performance of the app.

Our code hasn't been changed since ~2009 so this is not to do with the spring release!

Vertical groups can't be subdivided - I can't really understand what you are trying to achieve?

You can generate complete reports from values in aspects.

The CPU fix has been issued. We’ve integrated an update to the Microsoft Azure Service Bus binaries, which includes their fix to the problem. Schools will update to the newest version according to upgrade settings (by default automatically and at 2am).

Support units prefer schools to call them rather than us!

@RLR - at present only teachers can be assigned. We will be widening the scope later this year as this is clearly desirable.

Call our support/sales desk - 01234-838080 and they will tell you who your support unit is. This all sounds rather odd as either the school or the LA own the licence.

Coding/Test is now complete on the CPU Max issue and will be released in next 24/48 hrs. I think it's an infrastructure solution so will not require a download.

@RLR we're working closely with Scomis on those connectivity issues. Updates for the management console are in progress with the delivery team as part of the current phase of work – including the option to add more administrators and also the ability to remove old/unused devices listed. Changes will be rolled-out automatically as part of the monthly updates