FITS Compliant Web Based Helpdesk - ** RELEASED **

[plexer]

BETA Testers will have a release on monday and then the full customer release will be a week later as long as no showstoppers are found.

 

I know that this is later than the ETA on the tracker timeline but as they say good things come to those who wait.

 

Thanks.

 

Ben

[Edu-IT]

BETA Testers will have a release on monday and then the full customer release will be a week later as long as no showstoppers are found.

 

I know that this is later than the ETA on the tracker timeline but as they say good things come to those who wait.

 

Thanks.

 

Ben

Great! Was just about to try and find out what's going on. Thanks Ben.

 

The new software is advertised all over OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One but not available.

[ICTNUT]

Great! Was just about to try and find out what's going on. Thanks Ben.

 

The new software is advertised all over OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One but not available.

 

Yeah we launched the new site to conicide with the expected release date but that had been pushed back due to issues found.

 

I am going to be releasing v2.1 to all customers within the next couple of days, testers are just tidying up a couple of things for us and we are good to go, the downside (there always is one) is that the resource/room booking facility will not be in this release as we really have not had enough time to fully test it and the SIMS integration so we have pushed this back to an interim christmas release.

 

Also we will have a new downloadable iinstaller which will, for the first time, provide and on site trial version. This will be available when the interim christmas version is released.

 

The online demo that we have has already been updated with the latest BETA if you fancy a look around and a play, this will give you a good idea what to expect for the end of the week.

[adhutton]

I have just placed an order for OP Smartdesk via the web site, but the site seems to be struggling!

 

I can see an invoice, but haven't received any email or any download instructions.

 

Also, have submitted a support request but nothing happened!!!

 

Please can you help?

 

Andrew

[ICTNUT]

I have just placed an order for OP Smartdesk via the web site, but the site seems to be struggling!

 

I can see an invoice, but haven't received any email or any download instructions.

 

Also, have submitted a support request but nothing happened!!!

 

Please can you help?

 

Andrew

 

Hi Andrew,

 

I am dealing with your request now. We seem to have an email issue that has not sorted itself yet - all our emails route through Microsoft Office 365, we have a couple of support issues raised with them at the moment.

 

I will respond to your support request online.

[ICTNUT]

Hi All,

 

Just to let you know that the next version of OP SmartDesk is now available, we have posted a full update here: OP SmartDesk v2.1.380 (Ruby) Released to Customers - OPSD Announcements - OP SmartDesk Forums - OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One

 

You can download the latest version of the software from your customer area here: https://www.opsoftware.net/customers

 

We have also launched an open ended offer to all new and existing customers, our better than 3 for 2 offer.

 

Get yourself an ICT management solution for 3 years for just £500 (normally £900) including full support and upgrades. With features like AD User Management and Resource Booking (inc 2 week timetables and imports from SIMS) coming in the next 2 releases can you really afford not to?

 

Give us a shout if you need anymore information or visit OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One and have a play with the online demo.

Edited November 20, 2011 by plexer

[vikpaw]

woop woop

great job ozan, will start the download now

we need to sort out our renewal, so that deal sounds perfect.

can't wait to check out all the new features.

[vikpaw]

@ICTNUT - just one minor typo on the upgrade instructions on link: it shouldn't finish with "Your helpdesk is not up to date." else it will be a real let down.

[ICTNUT]

@ICTNUT - just one minor typo on the upgrade instructions on link: it shouldn't finish with "Your helpdesk is not up to date." else it will be a real let down.

 

Oopps missed that, all fixed

[vikpaw]

It's not on my account

[ICTNUT]

It's not on my account

 

Have PM'd you regarding your account

[vikpaw]

Have PM'd you regarding your account

- snap with a few more typos LOL

[ICTNUT]

- snap with a few more typos LOL

 

your account should be sorted now

[vikpaw]

your account should be sorted now

Downloaded now thanks.

Will try tomorrow if i can as it's a bit late now.

[synaesthesia]

Lovely, when will this be available for hosted users?

[ICTNUT]

Lovely, when will this be available for hosted users?

 

If you can send an email over to support [at] opsoftware.net with the domain of the your helpdesk we can arrange a mutual time to get the upgrade applied for you.

Edited November 21, 2011 by plexer

[dfergusson]

Where do I get my licence key from?

[ICTNUT]

Where do I get my licence key from?

 

Drop an email to support [at] opsoftware.net with your school name and one will be generated and sent back to you.

Edited November 21, 2011 by plexer

[vikpaw]

Where do I get my licence key from?

It should come from your account via email after you download it, assuming you're paid up.

otherwise email support [at] opsoftware.net

 

EDIT: Too late!

[adhutton]

Where do I get my licence key from?

 

Ditto: Just applied the upgrade, but cannot log in as it now asking for a license key.

 

Please advise. Thanks.

 

Andrew

[vikpaw]

Ditto: Just applied the upgrade, but cannot log in as it now asking for a license key.

 

Please advise. Thanks.

 

Andrew

 

Drop an email to support [at] opsoftware.net with your school name and one willbe generated and sent back to you.

 

@adhutton - ditto the above instructions.

@ICTNUT - is this the first time a licence has been required? I remember needing to supply a site name ages ago for something to do with the licence.

[ICTNUT]

Is this the first time a licence has been required? I remember needing to supply a site name ages ago for something to do with the licence.

 

No this is the first time.

[dfergusson]

No this is the first time.

 

Shouldn’t there be some warning to let people know before upgrading they will need this new licence? As I am unable to use my helpdesk till this code/file arrives.

[ICTNUT]

Shouldn’t there be some warning to let people know before upgrading they will need this new licence? As I am unable to use my helpdesk till this code/file arrives.

 

Have you emailed requesting it? We are turning them around in 5 mins, so if you have emailed you should have had it already

[dfergusson]

Sent it ages ago, have resent it.