FITS Compliant Web Based Helpdesk - ** RELEASED **

[vikpaw]

Coolio, the stats sound great and will be very helpful.

I just had another fiddle with POP3 and all of a sudden after never working it just resent every single incident message, to all users ! ARGH! over 3000 emails just flew out, so just had to go and close them all.

So now, people can log incidents by email. just had the support email and the reply to the same, so i think i've caused a loop now.

need to play around abit.

at the moment, it seems the pop3 is working, so that's awesome, just seems like there's a slight delay. will report back if anything goes funny. i'll probably have some queries i'm sure.

[ICTNUT]

Coolio, the stats sound great and will be very helpful.

I just had another fiddle with POP3 and all of a sudden after never working it just resent every single incident message, to all users ! ARGH! over 3000 emails just flew out, so just had to go and close them all.

So now, people can log incidents by email. just had the support email and the reply to the same, so i think i've caused a loop now.

need to play around abit.

at the moment, it seems the pop3 is working, so that's awesome, just seems like there's a slight delay. will report back if anything goes funny. i'll probably have some queries i'm sure.

 

Yeah you should not set the support email address and the reply to email address as the same as this will cause a loop, good to see it is now working for you.

[vikpaw]

I still seem to be getting some emails looping. do the messages get removed by pop? I seem to remember someone having similar issues before.

[ICTNUT]

I still seem to be getting some emails looping. do the messages get removed by pop? I seem to remember someone having similar issues before.

 

Once the email has been polled it is removed and either logged as a new request, updated if it already exisits, or put in to a holding area as the sender is unknown and will await an admin to authorise it.

 

Have you logged onto the POP3 account to see if anything is in there?

[vikpaw]

ah, yes, that may be it. 3 problem tickets in the inbox that keep repasting in and open up the incident.

moved them out now so hopefully the loop is now a line. cheers

[Edu-IT]

at the moment, it seems the pop3 is working, so that's awesome, just seems like there's a slight delay.

It checks every 10 minutes I believe. Not sure if this is user definable yet.

 

Have you changed the OP Software site design Oz? If so, the links at the bottom of the forum in the footer don't work.

[vikpaw]

It seems to be working quicker than 10 minutes, but it doesn't matter now. All is working fine and dandy, no more email loops.

The only minor problem i have is that it seems to take a while to update any page after an action, this is on chrome, and so you get the message in the corner to say it's 'waiting for ithelpdesk' but does take a few seconds. We are getting the odd duplicate ticket and i think the users are clicking send again, or refreshing the page, so the server has the ticket fine, but the webpage is not refreshing quick enough that the user sees it's sent. It's probably something slow on our end, just wondering if anyone else has this..?

[Edu-IT]

Nothing I've noticed here, although, we aren't using it properly until we get latest release.

[Edu-IT]

Yeah we are, just tweaking the Room Booker and we are good to go, should be a day or two at the most.

Close?

 

I'm like an excited kid on this one! (added to the fact that I am now booking system'less)

 

[vikpaw]

On this new version, does it allow attachments to come from UNC paths, so it will work with redirected drives and MACs?

Also, does anyone have a problem uploading a .docx attachment.

Sorry i know i should be in the OP forum, just going there to look too.

[vikpaw]

On this new version, does it allow attachments to come from UNC paths, so it will work with redirected drives and MACs?

Also, does anyone have a problem uploading a .docx attachment.

Sorry i know i should be in the OP forum, just going there to look too.

Probably ignore this ^ as it's item 309, and it should all be fixed with the new "Media Manager"

[Edu-IT]

Any update on release?

[vikpaw]

@ICTNUT - did you get my last two emails...? I know you're probably busy with the new release n'all, just wondering in case i'm using the wrong suffix or something.

[plexer]

Hi guys,

 

Just to give you all an update Oz is currently at Firebrand studying for his MCITP:EA so we won't be seeing a lot of him this week if at all.

 

I'm unsure if he's there for 2 weeks or just doing the 2nd week of a SA/EA course.

 

Ben

[ICTNUT]

@ICTNUT - did you get my last two emails...? I know you're probably busy with the new release n'all, just wondering in case i'm using the wrong suffix or something.

 

Hi Vik,

 

Yes I did, will respond to them over the weekend if thats ok. As per Plexers' post I am a little busy this week

[ICTNUT]

Hi guys,

 

Just to give you all an update Oz is currently at Firebrand studying for his MCITP:EA so we won't be seeing a lot of him this week if at all.

 

I'm unsure if he's there for 2 weeks or just doing the 2nd week of a SA/EA course.

 

Ben

 

Here till sunday, so back to normal from Monday after doing 14 hour days for 7 days

[plexer]

Get back to it then mate hope you're having fun.

 

Ben

[Edu-IT]

Here till sunday, so back to normal from Monday after doing 14 hour days for 7 days

How we going?

[plexer]

Oz is back in the land of the living having acheived his MCITP:EA, well done that man.

 

I'm sure he'll be along shortly.

 

Ben

[Edu-IT]

Oz is back in the land of the living having acheived his MCITP:EA, well done that man.

 

I'm sure he'll be along shortly.

 

Ben

Indeed. Well done to him! :-)

 

Was just asking! Not hassling. Or at least I hope not.

[vikpaw]

congrats to @ICTNUT - w00t

 

Does anyone access opsd on an iphone, i tried but couldn't get the floating login box to accept my credentials. - probably forgotten a setting somewhere...

[Edu-IT]

congrats to @ICTNUT - w00t

 

Does anyone access opsd on an iphone, i tried but couldn't get the floating login box to accept my credentials. - probably forgotten a setting somewhere...

Which version of OPSD?

 

Depending on your release, you'll probably find it's not working yet! I got same issue as you and raised it with Oz over on the support forums.

[vikpaw]

The latest one from April i think - no updates since then. v2.0.4111.31536 , glad it's on the list, i just never thought to try it, but now we have site wide - ish wireless it could be useful.

[Edu-IT]

The latest one from April i think - no updates since then. v2.0.4111.31536 , glad it's on the list, i just never thought to try it, but now we have site wide - ish wireless it could be useful.

I tested this and it doesn't work on the latest beta either so it's definately not you. :-)

 

You're right though, could be useful for tablet devices etc if it works on those.

[dfergusson]

Any news on when next update going to be released?