Edu-IT Posted July 7, 2012 Posted July 7, 2012 Can someone please remind me where i control which file types can be added to an incident. I've looked in web.config but there are half a dozen places that list extensions and none of them match the list that comes up on a new incident. Also, new incidents and replies don't have control over text size / format which was supposedly an easy fix in the last version. Any news ...? Ah. I think the incident attachments was changed to not be included within the file manager so this might be hard coded. This would be why you can't see the exclusions in web.config as these apply to the files managed through the file manager. Ozan would confirm that! Have you tried raising a support call? The font size issue is just a CSS tweak from what I recall. Which version are you running?
vikpaw Posted July 8, 2012 Posted July 8, 2012 I can't raise a support call because the support system is down! Well, it's been migrated and i don't know my password any more. I asked for a new one, but got an error, so basically it doesn't work. Mentioned it a few posts ago. I'd like to allow png and pdf attachments, and ideally i'd like control over the list. Running Ruby now v2.2.273.33240 but i thought it was a simple fix in the last update. You used the mobile interface? it works now Quite hard to find how to login on an iphone and some issues with scrolling and not filling the screen properly, but really useful.
ICTNUT Posted August 9, 2012 Author Posted August 9, 2012 Can someone please remind me where i control which file types can be added to an incident. I've looked in web.config but there are half a dozen places that list extensions and none of them match the list that comes up on a new incident. Also, new incidents and replies don't have control over text size / format which was supposedly an easy fix in the last version. Any news ...? If you are talking file manager then you need to look here - https://opsoftware.net/helpdesk/kbDetails.aspx?id=54 If you are talking file uploads for support requests this was a hardcoded list but has been changed in the next release so you can control it from the admin area. As far as control over text sizes see the online demo it has been fixed in the next release.
ICTNUT Posted August 9, 2012 Author Posted August 9, 2012 I can't raise a support call because the support system is down! Well, it's been migrated and i don't know my password any more. I asked for a new one, but got an error, so basically it doesn't work. Mentioned it a few posts ago. I'd like to allow png and pdf attachments, and ideally i'd like control over the list. Running Ruby now v2.2.273.33240 but i thought it was a simple fix in the last update. You used the mobile interface? it works now Quite hard to find how to login on an iphone and some issues with scrolling and not filling the screen properly, but really useful. Will get your support account reset for you so keep an eye out for your reset email. The mobile interface works very well on tablets but depending on the iOS version of the iPhone we have come across a few layout issues on safari. We have fixed a number of these in the upcoming v2.3 release.
ICTNUT Posted August 9, 2012 Author Posted August 9, 2012 any sign of 2.3 yet? Slight delay as we have a couple of issues surrounding the revamped resource manager and the way 2 week timetables are handled, we are working with testers to get this resolved and will release as soon as we can.
jamesmay Posted August 9, 2012 Posted August 9, 2012 Slight delay as we have a couple of issues surrounding the revamped resource manager and the way 2 week timetables are handled, we are working with testers to get this resolved and will release as soon as we can. Will it be by the last week of August so I can reinstall and ready for staff training?
ICTNUT Posted August 10, 2012 Author Posted August 10, 2012 Will it be by the last week of August so I can reinstall and ready for staff training? Thats what we are aiming for
Edu-IT Posted August 21, 2012 Posted August 21, 2012 There's a demo up now at OPSD Demo Helpdesk :: Home which works well.
Edu-IT Posted August 28, 2012 Posted August 28, 2012 It is very impressive! Definitely a great release. If you want to discuss the release you might be better to email the sales team for dates. 1
ICTNUT Posted September 2, 2012 Author Posted September 2, 2012 We are pleased to announce the stable release of OP SmartDesk v2.3 This latest update contains over 200 changes, bug fixes & improvements to all aspects of the OP SmartDesk system. Highlights include new classroom booking system, more asset manager reports and fixes, multiplatofrm support across desktops, tablets, and iphones all with a single responsive website, improved calendar functionality, more simplified admin tools, twitter integration, better email templates, multi support queue email polling and much much more...... For a detailed list of changes, please refer to the full changelog @ Change Log - OP Software Issue Tracker The update is available to download immediately from our client area, OP Software Support, and instructions for how to upgrade can be found in our documentation at OP SmartDesk Knowledge Base Or alternatively, as usual we are offering our professional upgrade service where we will handle the entire update process for you. To use this service please log a support request online @ OP Software Support We know it's been a while since our last update, and for that we apologise. But please rest assured we will be returning to more regular updates from now on. PS: Like us on our facebook page for your chance to win your very own copy of OP SmartDesk. Each month, until Jan 2013, we are giving away one annual license for OP SmartDesk
jamesmay Posted September 2, 2012 Posted September 2, 2012 perfect timing, today was planned as setting up the help desk
jamesmay Posted September 2, 2012 Posted September 2, 2012 Just installing on Server 2012, all seems fine so far!
ICTNUT Posted September 2, 2012 Author Posted September 2, 2012 Oooo our first 2012 server in the wild
jamesmay Posted September 2, 2012 Posted September 2, 2012 Having a bit of an issue with "Required Permissions cannot be acquired" with MCimagemanager. fr is set to true in the web.config file and the .net trust level at full...
ICTNUT Posted September 2, 2012 Author Posted September 2, 2012 Having a bit of an issue with "Required Permissions cannot be acquired" with MCimagemanager. fr is set to true in the web.config file and the .net trust level at full... Did you successfully get through the install wizard? No Permissions errors when the checks were carried out?
jamesmay Posted September 2, 2012 Posted September 2, 2012 didnt get to the install wizard, but have just resovled it in the advanced app pool settigns for OPSD by changing the loaduserprofile setting to true...
jamesmay Posted September 2, 2012 Posted September 2, 2012 having a problem with licensing the install again though, could you generate me a new install file
ICTNUT Posted September 2, 2012 Author Posted September 2, 2012 having a problem with licensing the install again though, could you generate me a new install file Have you emailed the one generated by the installer?
jamesmay Posted September 2, 2012 Posted September 2, 2012 ive attached to a support case on your help desk
ICTNUT Posted September 2, 2012 Author Posted September 2, 2012 ive attached to a support case on your help desk License authenticated and attached to support request.
jamesmay Posted September 2, 2012 Posted September 2, 2012 Many thanks. All working on 2012 very well!
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