Communications with ICT staff in school - how do you do it?

[witch]

Shouting very loudly

EMAILING IN CAPITALS!

[SteveT]

I talk to myself and try to ignore the voices in my head!

[hardtailstar]

A section on the white boards in the staff room, finding me in the office, email, or face to face.

 

just got a mobile to use in school so will see how that goes...

[samba_man]

At the secondary school we have an sql based helpdesk which we made in house along with telephone and face to face. I don't get tense like I imagine many would when people come in to the office if things could quite easily go on the helpdesk. I think it's important to build up a good relationship with staff and get to know them a bit which I find much easier in person. It's that same reason that I will more often that not walk over to help someone rather than fix things remotely.

 

At the primary which I only work at one day a week, I have a book in the staff room as it suddenly dawned on me one lunch time thats where they seemed to talk about IT problems they had, with other staff or me the most. Now they can redirect their problems to the book, see which problems other people have already reported and also see how I'm getting on with it (I write notes next to the reported problem and tick when completed). Works well as a computer helpdesk wouldn't be suitable here.

Edited June 22, 2012 by samba_man