My colleague's job has come up, most of us Band 4 technicians are ex-education. It really is a great job if you enjoy IT Support, driving and talking to people. In the 18 months I've been working for Somerset Partnership NHS I've found that most people look on the IT staff as equals, whether you're speaking to a member of housekeeping or a senior consultant, very little of this 'them and us' attitude. The managers and senior IT people are very understanding (as they've all done the jobs of the people they oversee for a decent length of time!) and are quite willing to muck in and help with the service desk phones and dirty work without micromanaging which I think is quite unique.
More info here
IT Technician, Band 4
Somerset Partnership NHS Foundation Trust has an exciting and challenging opportunity for a motivated individual to join their Information Management and Technology Service as an IT Technician.
We are looking for innovative staff who embrace change and have a passion for improving clinical care and patient safety.
The IT Support Technician will have a key role in the IT Support Delivery Team, the post holder will assist in the delivery of ICT support for hardware and software used across community and mental health services. The post holder will support the resolution of IM&T support calls in a timely and efficient manner, performing installations, configurations, relocations and decommissioning of computer hardware and software; fault-finding and rectifying problems; tracking the progress of IT support calls and promoting good practice in the use of hardware, software and information governance.
The post holder will form part of a lively IT team, logging faults from users onto Service Desk software and providing first time fix resolutions where appropriate.
• Maintain the inventory database using control software
• Ensures all requests from users are handled promptly and effectively
• Provide “best practice” advice and guidance to users on IT issues
• Ensure strict adherence to service desk procedures and protocols
• Liaise with other IT staff in the escalation of issues which cannot be resolved as first line fix to ensure speedy resolution of issues.
• Liaise with 3rd party suppliers regarding support of hardware/software and ensure users are kept up to date with progress.
• Update and maintain technical documentation and user guides
• Support the implementation and Go-Live components of IT projects
• Manage own workloads, and be able to prioritise tasks
To find out more please contact Robert Nash 01823 368527 or
[email protected]
Please complete your application as fully and accurately as possible to demonstrate your suitability for this position, ensuring you give specific examples of how you meet the criteria listed on the person specification. This will make it easier to assess your form against the person specification.
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At Somerset Partnership, we offer some excellent benefits over and above the standard NHS benefits. Here are just some of them:
Refer a Friend scheme. We recognise that our staff are our most valuable resource. We are therefore keen for people with similar skills, experiences and approach to you to join our team. If you are already employed by us and have a friend or family member who you think would fit in with our culture and values, this scheme enables you to introduce them to the Trust.
If the introduction is successful and leads to your friend being appointed to a role within the Trust, you will both be entitled to an initial payment of £175 after your friend has been in post for three calendar months and a further payment of £175 each after they have been in post for a period of 12 calendar months.
Registration: The Trust welcomes newly qualified staff joining the team and will pay their registration for the first year that they are with the Trust.
Relocation assistance: The Trust already has in place a generous relocation scheme, subject to eligible applicants meeting the terms of the scheme. The full terms of the scheme can be found in the ‘Removal and Relocation Expenses Policy’ under ‘Human Resources’ on the public website.
Other benefits at Somerset Partnership include:
• Excellent annual leave entitlement
• NHS Pension Scheme
• On site, free car parking in a number of our hospitals/units
• Childcare voucher scheme
• National NHS discounts
• Annual Staff Recognition Awards
• Long service awards
• Training and development
• Flexible working practices and career breaks
• Family friendly benefits
• Salary sacrifice schemes